Vandermeer Toyota

HAD TO PUT OUT EXTRA MONEY TO SOLVE TIRE VIBRATION ISSUE The vehicle was sold to me with newer looking tires that caused a shake. I returned to the dealership to have the tires balanced, but the shake got wo The vehicle was sold to me with newer looking tires that caused a shake. I returned to the dealership to have the tires balanced, but the shake got worse. The dealer put on a loaner set of wheels/ tires, but the shake was still there. They then suggested that the truck needed a brand new set of Michelin tires. They suggested that we should split on the cost. As I paid very close to the asking price of the used truck, meaning that their markup from what they gave the previous owner on trade would easily allow them to put the new tires on and still have a handsome profit, I informed them that I didn't think this was fair and that I thought I bought an expensive truck that had a good set of tires on it and on that didn't have a shake. They then suggested that if I paid $500 towards the cost, they would pay the rest. I told them that this was not acceptable but countered that if they gave me an equal credit at the dealership to be used for service/ parts, or maintenance, I would agree. This would give them an opportunity to keep me as a customer. The $500 credit would not actually cost the dealership $500 as it would be at dealer cost. They did not accept my counter offer and maintained that I should pay $500 towards the new tires. This meant that they were willing to let me walk away from the dealership for around $250 (actual dealer cost) and tell people how I was treated at the dealership. This also means that they are giving up any chance of being able to upsell me in their service department or have an opportunity in the future to purchase another vehicle from their store. I ended up paying the $500 and getting the new tires. I still have a shake which has been diagnosed as a tire out of round by a local reputable shop. The dealership has ordered the tire for me and it appears to have solved the issue. They didn't contact me to let me know the tire was in though. I took delivery near the end of March and this issue just got resolved.Vehicle was not cleaned up very well when I took delivery and salesman failed to let me know that I had a free preview of XM satellite radio. I have never owned or serviced at a Toyota dealer in the past and hope this is not the way Toyota expects the dealers to treat their customers, but I have already cautioned a couple of people I work with about buying from this dealer. More

31-Aug-2011 I found a car on Auto Trader that complied 31-Aug-2011 I found a car on Auto Trader that complied with my criteria at this dealership two weeks ago. I called them the same day and asked if the 31-Aug-2011 I found a car on Auto Trader that complied with my criteria at this dealership two weeks ago. I called them the same day and asked if the car is still there. A salesman Brian confirmed that the car is still there. Knowing that Auto Trader info sometimes is not up-to-dated I asked Brian to confirm the stock number the model, year, milage and all the feature and he answered yes to everything. Well than I called them again yesterday before coming, just to confirm one more time and again everything was “Yes” as Brian said confirmed by the sales manager. So we went there and what was my surprise they show me a different car. Apparently the one I was looking for was sold in MAY! Brian and the sales manager Matt were xxxxxxxxxxxx me for two weeks confirming that the car is still there. Later on I found some discrepancy in the information placed on Auto Trader for that car. Even the description was wrong. Well, I just wanted to let everybody know and to BE AWARE of unprofessional management as well as sales personnel at Vandermeer Toyota. Dmitriy More