Universal Ford Lincoln

Motorhome broke down in Calgary We are from Calif traveling for a month on our 4th day we were traveling through Calgary on our way to Lake Louise, the engine light came on and start We are from Calif traveling for a month on our 4th day we were traveling through Calgary on our way to Lake Louise, the engine light came on and started smelling gas. We pulled over and called and found out that Universal Ford was the only dealer in Calgary that works on Motorhomes. We were about 17k away. We had it towed there. The Tow truck driver, mentioned that Universal is a very good Dealership and that Dagg Adams would be the person to see. Dagg understood the Importance for getting us back on the road as quickly as possible. We arrived near closing, but they had it in the service bay first thing the next morning. We stayed at a nearby hotel and by 1pm Dagg called and said they diagnosed the problem as a faulty fuel injector. They ordered the parts and he said they would try really hard to get it done before the end of the day. I was in the area and just walked in and they had just finished the job. I personally want to thank Dagg and the Techs who diagnosed and fixed the problem with how they truly understand the meaning of excellent customer service and getting us back on the road to enjoy the rest of our vacation! Thank you so much!!! More

Amin is best ever We love to deal with Amin it’s our third time we are dealing with him he gave us whatever deal we want to come back and also our families friends We love to deal with Amin it’s our third time we are dealing with him he gave us whatever deal we want to come back and also our families friends More

Nail in tire Was done quickly and I like the wash and vacuum Great dealership. I get both my explorer and gt500 serviced here. Dan noticed I needed oil change so got that done also. Wash and vacuum Great dealership. I get both my explorer and gt500 serviced here. Dan noticed I needed oil change so got that done also. Wash and vacuum More

Great experience, easy and fast Amin is great and made the experience Buick and painless. The finance staff were great also great the total time line was quick and minimal fuss Amin is great and made the experience Buick and painless. The finance staff were great also great the total time line was quick and minimal fuss More

Very poor response rate and expensive service Tried repeatedly to book the service. Eventually after texting and emailing managed to book the service 3 days later. Dropped off the vehicle but got Tried repeatedly to book the service. Eventually after texting and emailing managed to book the service 3 days later. Dropped off the vehicle but got no paperwork to confirm service details. Service agent did not keep me up to date on status nor likely cost of service. Finally got an update from the agent detailing a list of minor repairs. The bill for the service was nearly $1400.00 of which $1200 was labour. Does not seem minor to me. Probably won’t go back. More

Service Very convenient, quick service. Staff are nice and friendly. Waiting area are plenty of room, clean and bright. Thank you so much for your service. Very convenient, quick service. Staff are nice and friendly. Waiting area are plenty of room, clean and bright. Thank you so much for your service. More

Very disappointed Had an appointment to have oil change and multi point inspection on my vehicle. Arrived at said time, 9 am, I requested to pick my vehicle up by 4 pm Had an appointment to have oil change and multi point inspection on my vehicle. Arrived at said time, 9 am, I requested to pick my vehicle up by 4 pm. Advisor stated that it would definitely be ready by 3 but he would call me just to be sure nothing changed. At 2 I called to follow up, and was put through to a voice mail for service manager. I called back at 3:00 to find out if my vehicle was ready .. left a voicemail this time with service manager. No call was returned. By the time I arrived to get my car, it was 4 pm. It hadn't moved since I dropped it off this morning; no work had been completed on it! OOPS, they apologized. Service manager is now gone because it's 4 but we will have them call you to follow up on this as I was unable to wait any longer to have a rush job done on my vehicle. No contact has been made. That was nearly two weeks ago. Very disappointed. For an industry that relies on customer loyalty and word of mouth, this is unacceptable. Much of this issue could have been avoided if I had been given the name and contact information of my service advisor so I could have followed up directly with him for my queries - a major flaw in their customer service process. More

Awesome We have purchased 2 new vehicles in the past year from Universal Ford Lincoln. The buying experience was the easiest and most painless we have ever ha We have purchased 2 new vehicles in the past year from Universal Ford Lincoln. The buying experience was the easiest and most painless we have ever had. Huge thanks to Brad Adams and the rest of the staff for a down to earth no pressure transaction. We would highly recommend Universal Ford Lincoln for your next vehicle purchase. More

Repair Knowledgeable and friendly staff. Very happy with the service. Would recommend and will be back....hopefully not too soon for service. Service was qu Knowledgeable and friendly staff. Very happy with the service. Would recommend and will be back....hopefully not too soon for service. Service was quick and loved that they washed my truck. More

Best SUV buying experience I've had, Amin is a great friendly guy. No hassle took place. Came easily to a agreement on price (with trade in) that both of us agreed on. Paperwork went fast Amin is a great friendly guy. No hassle took place. Came easily to a agreement on price (with trade in) that both of us agreed on. Paperwork went fast and smooth. Picked up SUV the next day. More