Universal Ford Lincoln

In my experiences Universal Lincoln has been one of the better Service departments I've dealt with. Good communication and quality of work. better Service departments I've dealt with. Good communication and quality of work. More

Fantastic service from Service Advisor. Jess! She always has a bright smile and is knowledgeable and eager to help! Jess! She always has a bright smile and is knowledgeable and eager to help! More

Good Customer Service, offering good advice letting me decide with no added pressure. Work has always been done to my satisfaction and on time. decide with no added pressure. Work has always been done to my satisfaction and on time. More

I bought my new to me gmc from this dealer, and I’m so grateful for everything they did for me. My car is amazing and I have nothing to worry about with my warranty. Thank you to everyone I dealt with!! grateful for everything they did for me. My car is amazing and I have nothing to worry about with my warranty. Thank you to everyone I dealt with!! More

I visited this dealership to see a 2025 Ford Ranger that they had advertised online. It turns out they lied and didn't have the vehicle I had inquired about at the dealership when I arrived. It turns out it they had advertised online. It turns out they lied and didn't have the vehicle I had inquired about at the dealership when I arrived. It turns out it was at the Strathmore location. They tried to sell me a more expensive one. I decided to entertain the one that was listed $6,000 higher. They wasted my time for two hours and then offered me a purchase price of $5,000 over MSRP, calling it the 'friends and family special.' I told them I would not pay $ 5,000 over MSRP and asked what they included. They told me Nitrogen for the tires and underbody protection for the truck. I told them no, and they offered me a $ 3,000 discount off the overinflated price, still $ 2,000 above the sticker price. I walked out—complete waste of time. More

Anthony Clark was awesome to deal with. I recommend him to everyone. He listens and pays attention to detail! 5 out of 5 stars! I recommend him to everyone. He listens and pays attention to detail! 5 out of 5 stars! More

Awesome customer service. Service writer Katie is the best, very knowledgeable and happy to help. Service writer Katie is the best, very knowledgeable and happy to help. More

Bought a car from them recently and the 3 people I dealt with were amazing, informative ans very helpful. There were some minor inconveniences but they did their best to get me my car asap. I would re with were amazing, informative ans very helpful. There were some minor inconveniences but they did their best to get me my car asap. I would recommend. Hoping the great customer service continues for the years to come. More

I’m not someone who writes reviews typically, but this dealership definitely needs the public to be aware of their practices. After buying 4 vehicles here over 13 plus years I’ve seen an obvious change dealership definitely needs the public to be aware of their practices. After buying 4 vehicles here over 13 plus years I’ve seen an obvious change in service and care of customer since it’s take over in 2019, sadly. I have taken all of my concerns to multiple managers and NONE have responded. First we took in our 2011 Lincoln MKZ for front end issues and after receiving a call from our service advisor that the repair cost would exceed $3500-4000 we decided to purchase a new to us Ford vehicle at Universal. Long story short, we gifted the MKZ vehicle to our daughter. After driving it for over a month she decided to take the vehicle back to Universal with the thought that she might get the work done herself. The dealership could not find our paperwork in our file, so they offered to redo the diagnostic testing for her for free. On completion they advised her that the repair work would cost her about $1700. Shocking to us as we would not have chosen to buy a new vehicle had that been our cost. Secondly, we took in our 2017 vehicle that was under extended warranty for noises in the front end. We had approximately 2-4 months left before our extended warranty expired. After having our vehicle for 10 days they said they couldn’t find where the noise was coming from and returned the vehicle to us. As the noise was audible and extended warranty close to expiring we took our vehicle to another dealership in North Calgary who immediately heard, acknowledged and preformed over $4000 in warranty covered work. Next, the vehicle that we bought to replace our MKZ was sold to us without recall work being performed. When we purchased the vehicle we were assured that it had been completed, but when talking with the other North Calgary dealer they had shown us that it wasn’t done. And finally, after being reassured that someone at Universal would look into our issues and requesting us to provide all paperwork of repairs done at the other Ford dealership, no one will reply back. Many attempts have been made to contact them. Sad after being loyal customers for many years to Universal Ford Lincoln Barlow, we will not be returning to a company that is so unaccountable for their service practices. More