Trillium Ford Lincoln Ltd

New Ford F150 - Great experience Bought a new Ford F150 from Douglas Welch. Highly recommend Douglas and the team at Trillium Ford in Shelburne. The process couldn't have been smoothe Bought a new Ford F150 from Douglas Welch. Highly recommend Douglas and the team at Trillium Ford in Shelburne. The process couldn't have been smoother! More

Got it done thankyou My truck ford f350 king ranch died on me and had it towed to alliston for opening time next day.. Had to go to work so only spoke to service on phone. My truck ford f350 king ranch died on me and had it towed to alliston for opening time next day.. Had to go to work so only spoke to service on phone. Needed two batteries and alternator (diesel) service was honest , said will try to have it done by end of day but might not. They got it done. Thankyou. Have been to other dealer in barrie for issues three times and always diesel mecanic to busy and I gkt nothing fixed there unless I wanted to leave truck for days. Trillum ford got stuff done asap and were polite on phone. Need I say more. More

Excellent purchase experience We purchased a 2017 lincoln suv in September 2016 and expected to receive the car in early December. Due to a problem at Ford we were told a month l We purchased a 2017 lincoln suv in September 2016 and expected to receive the car in early December. Due to a problem at Ford we were told a month later that we would not receive the vehicle until late January. The delay was a disappointment and a problem for us. Our sales person stepped up and along with the general manager were able to provide us with us with a loaner vehicle. Sarah followed up with us and made sure that the delivery of our new vehicle and return of the loaner went smoothly. More

Bought 2 cars here always positive experience I just want to commend the Sales and Service staff on a job well done. The staff at Trillium are always courteous and accommodating, I have never had I just want to commend the Sales and Service staff on a job well done. The staff at Trillium are always courteous and accommodating, I have never had anything other than a positive experience. I purchased my first SUV in July 2010 and my second in November 2014 I think I drove Eric crazy :) but he was always so patient and answered all my questions. I talk both vehicles here for servicing and I can honestly say I have NEVER had poor service or anyone speak to me rudely. I would highly recommend Trillium and as long as I keep purchasing Ford's I will return to this dealership. Sometimes when people have negative experiences they need to look at how their actions contributed to that experience. More

worst experience making an appointment,, complete rudeness,, Was spoken too like a third rate citizen, told that at no time during the service (engine work) that I wouldn't be able to speak to the Tech, just the Was spoken too like a third rate citizen, told that at no time during the service (engine work) that I wouldn't be able to speak to the Tech, just the service manager who openly admitted to be more of an organizer,,, when I asked why not, told sharply "policy " and if I don't trust the shop then to go someplace eles,, I tried to complain over the service mangers head to gentleman named Ken,, pretty much got the same, I will never take my vehicle to a shop that uses a desk jockey to talk wrenches to a client,, oh ya never would have bought the vehicle from Ford trillium if I knew they had such a shadey policy, what are you hiding trillium?? Poor mechanics?? Hope you go bankrupt...and I am now not even considering a new truck from trillium, I was going to have sales assist me for a new F150 while my ranger was being fixed,, NOW I AM NOT,,, sorry sales thank your service dept.. More

Sad sales and unsafe cars Salesman did not listen or looked after necessary repairs. Could not park car in driveway due to parking brake inoperative when I arrived home. Very d Salesman did not listen or looked after necessary repairs. Could not park car in driveway due to parking brake inoperative when I arrived home. Very disappointing experience ? More

CUSTOMER BEWARE!! Gave 1 star only because negative stars was not an option! Left my vehicle with this dealership for 2 days for repairs, picked it up and found that t Gave 1 star only because negative stars was not an option! Left my vehicle with this dealership for 2 days for repairs, picked it up and found that they somehow broke the center console latch, brought it to the attention of the service department and they first blamed it on my vehicle being broken into and when I pointed out the fact that there was no signs of forced entry their excuse quickly changed to blaming it on the heat and said they would not fix it. Brought the issue to the attention of both the General Manager AND Ford Canada neither will help me. Terrible dealership AND company and horrible business to represent a small community and its residence!! More

Quick and flexible Didn't have an appointment but called and was asked to come right in. Recognized that I was pressed for time and they moved the diagnoses along quick Didn't have an appointment but called and was asked to come right in. Recognized that I was pressed for time and they moved the diagnoses along quickly and even sent a driver out to get the part needed that was at another dealer rather than order and asking me to come back. Wasn't expecting the repair but the Service Department helped accommodate my schedule and kept me on track. Communication was clear. Thank you More

Poor sales service Sales rep knew nothing, didn't offer test drive, was more interested in returning to her dinner. No information given, and we were more or less pushed Sales rep knew nothing, didn't offer test drive, was more interested in returning to her dinner. No information given, and we were more or less pushed out the door. Went to Barrie Big #1 Ford and received WONDERFUL service. If you want to buy a car, go elsewhere! More

Don't Ever Take Your Car Here for Service Trillium Ford in Alliston is not a place you should ever take your car for service. They are rude, unaccomodating and do not know the meaning of the Trillium Ford in Alliston is not a place you should ever take your car for service. They are rude, unaccomodating and do not know the meaning of the words "customer service". If you live in Alliston, take your car to Orangeville or Shelburne where they will be more than happy to have your business and give you whatever it is that you need. More