TriCity Mitsubishi

This is the worst customer service experience of my life. I was sold a prepaid maintenance plan that promised complimentary services, yet the first service staff refused to check my coverage and told me to p I was sold a prepaid maintenance plan that promised complimentary services, yet the first service staff refused to check my coverage and told me to pay. A second staff member confirmed I had four free services. Service Manager Sterling Arndt was hostile, accused me of “making trouble,” and repeatedly told me to “go away.” When I said I might not purchase Mitsubishi again, he responded, “I don’t care.” I bought two Mitsubishi vehicles because I trusted the brand. This experience completely destroyed that trust. The sales team was professional and helpful, but the service department was extremely poor. More

Bought a 2016 Rav 4 for 23,000$ , Three years later with over 14, 000$ in repairs. Don’t trust these guys what so ever!!!! Run!!!!! over 14, 000$ in repairs. Don’t trust these guys what so ever!!!! Run!!!!! More

Not happy with the service at all,we got an over 50k to 60k car gave us only 1 key and promised for another key because they supposed to give us 2keys for that price we are getting....their promise now is 60k car gave us only 1 key and promised for another key because they supposed to give us 2keys for that price we are getting....their promise now is forgotten now that i called for another key and now they are telling us if its used car theres no guarantee of 2keys but our car is not worth 5k guys,its 50k plus and you dont shoulder that and you even promised about that..such a disappointment after all the sales and deals done they will ignore you after.. More

I’ve visited the dealership a few times over the past month looking at an Audi Cabriolet which was used. I finally decided to purchase the vehicle and used the salesman named JJ and his manager Jerome. month looking at an Audi Cabriolet which was used. I finally decided to purchase the vehicle and used the salesman named JJ and his manager Jerome. I feel I received a fair deal for the vehicle and the condition of the car was in excellent condition with extremely low mileage for the age of the car. I am very happy with my purchase and would recommend if seeking a new or used vehicle from them to ask for JJ so that you may receive the same great service that I experienced from him. The contact from JJ while contemplating the purchase was just right with no pressure to purchase. The follow up contact has been great making sure the car experience was great. I would definitely buy another car from JJ if I was in the market to do so. More

Needed an alignment. Went Tri-Cities, because they have the big machine. Car came back with steering wheel shaking like a paint mixer. $175.00! Went to my normal mecha Went Tri-Cities, because they have the big machine. Car came back with steering wheel shaking like a paint mixer. $175.00! Went to my normal mechanic, and they did it by hand and fixed it perfectly. Tri-City is either full of clowns, crooks or both. More

Sold me a car with a full write up. Noticed after that the entire passenger side windshield had a bead of caulking in it. Over charges. Noticed after that the entire passenger side windshield had a bead of caulking in it. Over charges. More

Great attention to details. Very professional. 5 stars for the sales team. Not to pushy. Very professional. 5 stars for the sales team. Not to pushy. More

I I bought new car from Trinity Mitsubishi. Service was excellent. Th sale person Ariyan was great help me with all paperwork and was very professional more sale people like him .Thank you Ariy Service was excellent. Th sale person Ariyan was great help me with all paperwork and was very professional more sale people like him .Thank you Ariyan. Z.Tarasiuk More

Dishonest in every single way possible. They lie and take advantage of the public selling broken cars to people They lie and take advantage of the public selling broken cars to people More