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Trans Canada Nissan

Peterborough, ON

5.0
3 Lifetime Reviews Review Dealership

1189 Landsdowne St West

Peterborough, ON

K9J 7M2

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3 Reviews of Trans Canada Nissan

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December 03, 2019

"We just bought our fourth Nissan, all from Trans Canada,..."

- RHerrell

We just bought our fourth Nissan, all from Trans Canada, and we couldn’t be happier! Amazing service and experience overall! The staff answered all of our questions, thoroughly explained our new vehicle options. We always leave feeling like we are not just a quick sale, but that they actually care that we are satisfied customers. Thank you!!

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Recommend Dealer
Yes
Employees Worked With
Jeff Tysick, Troy Kelly
May 05, 2017

"Can't get an honest answer from them"

- Toby MacLeod

We won't be dealing with Trans Canada Nissan in the future. Some of the people we've encountered there are very nice and friendly, but some come across like they don't want to take responsibility. We had our car in for servicing and they left an interior filter cover off, I believe it was inside the glove box. We discovered this because it was the middle of the winter and our car wouldn't warm up, not a nice thing on any day, but definitley not good with two little kids. When they discovered that the filter hatch was missing they blamed us and said we must have taken the care for service somewhere else. Which was not the case. Most recently they installed software to update our transmission without telling us first. A few months later we had to have the entire transmission replaced because of that software update. A day after picking the car up from having the transmission replaced, it's back in the shop with new issues. The car now makes a loud clunking sound when you turn a corner. The mechanic test drove it and said something was definitley wrong. Trans Canada Nissan said they'd have it fixed the same day. We later got a call that it would be another 4 days and they didn't explain what the problem was. So we went into the dealership to find out what was wrong and we can't get a straight answer. They say it's party because we need our tires and breaks replaced. Well, that's not what they told us last week. In fact they told us we had another 10,000km left before we needed the tires replaced. They showed us a list of the parts that needed to be ordered which I don't understand, so I asked them to explain. All they said was, it's not related to the transmission they just replaced a day ago and not to worry it is covered under warranty. When we pressed further for an explanation, some other guy piped up and told the rep to put it up in the garage so we could see the breaks for ourselves. It has nothing to do with the breaks. Everything was fine before they messed with the transmission. This will be our last Nissan and our last time dealing with Trans Canada Nissan

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Recommend Dealer
No
Employees Worked With
None
January 24, 2017

"Best Service Dept"

- duf

In a recent freezing rain storm, my 2015 Micra was involved in a single car accident that bent the rear axle. The repair cost was pegged at $2100. Dean Bosnell and his team were able to locate a used rear axle assembly from a Versa Note that would fit my car. In so doing, they saved me $700. The level of customer service offered by the Service Dept at this dealership is truly remarkable

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Recommend Dealer
Yes
Employees Worked With
Dean Bosnell
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