ToyotaTown - Service Centre

Love this place! This is an outstanding place to take your car. It's always a pleasure to go. They're a very busy place but manage to make a personal connection with This is an outstanding place to take your car. It's always a pleasure to go. They're a very busy place but manage to make a personal connection with you and some of the very nice fellows remember you when you return. You get a free drink and get to relax in comfort while you're waiting, plus there is an inviting snack bar available too. Really, the only way it could be nicer would be a free shoulder massage while you wait!!!! I've even popped in unannounced, had a dent checked out and got some advice, all for free. They have a well organized shuttle service if you need to get somewhere. I moved to London a couple of years ago and have been extremely pleased to find this place. Only tip: there is a big rush on getting winter tires on, so book your appointment way ahead of time. I use their tire storage service as well. Great place!! More

Oil Change I was immediately welcomed by Corey after driving in. He was very personable and very helpful. Answered all my questions and was able to help me whe I was immediately welcomed by Corey after driving in. He was very personable and very helpful. Answered all my questions and was able to help me when I asked to add a transmission service to my visit. Corey went out of his way to make it a painless experience and was very helpful and explained everything in detail. More

Clear and responsive service Very pleased with Amanda's professionalism in handling my appointment. She communicated all prices to me in a clear and concise format. There were no Very pleased with Amanda's professionalism in handling my appointment. She communicated all prices to me in a clear and concise format. There were no surprises or hidden costs along the way. More

Efficient service with a smile All service appointments are made promptly by polite receptionists. Upon taking the car in, Corey Joudry is outstanding in his role as service adviso All service appointments are made promptly by polite receptionists. Upon taking the car in, Corey Joudry is outstanding in his role as service advisor to greet you and start a diagnosis. He listens, examines the problem, gives you a timeline and an idea of size of repair. He then stays in contact throughout the day with an update. A pleasant plus is the comfortable lounging area with snack bar if one chooses to wait for vehicle service instead of using the complimentary shuttle service. All service appointments are handled with problem-solving ease and care. This is a dealership you will enjoy dealing with! More

Best Service visit I have ever experienced Today, my service adviser was Amanda. Her attention to detail, including my vehicle's history, was great. She was really "in tune" with what I was hop Today, my service adviser was Amanda. Her attention to detail, including my vehicle's history, was great. She was really "in tune" with what I was hoping to fulfill and all of the needed/desired service work was completed to my delight. Amanda was very understanding, knowledgeable and professional. It was a very pleasant experience. More

Terrific service Wonderful service from beginning to end. Projected costs were explained along with timelines. Phone updates identified and described services required Wonderful service from beginning to end. Projected costs were explained along with timelines. Phone updates identified and described services required. Amanda was friendly and spoke clearly and precisely. All questions were answered expertly. Many thanks. More

Excellent service, friendly staff I had to buy a new (used) car this year, and my experience both previously owning a Toyota as well as the amazing courteous, helpful staff at this de I had to buy a new (used) car this year, and my experience both previously owning a Toyota as well as the amazing courteous, helpful staff at this dealership played a huge decision in my selection of another Toyota vehicle. Firis, Jen K and Chad always make me feel the most cared for, with their honest assessments and opinions. I am the Queen of last-minute and they are always able to accommodate me in a reasonable time frame, which is so important as someone who works on-call only has so many opportunities for vehicle servicing. Toyota town is wonderful! Best staff ever. I actually feel cared for here. More

Great Service Brought my Corolla in to get snow tires. Dealt with Peter. He was courteous and knowledgeable. The service was quick and efficient. Would definite Brought my Corolla in to get snow tires. Dealt with Peter. He was courteous and knowledgeable. The service was quick and efficient. Would definitely recommend Peter and this service centre. More

Just as I'd hope. No hidden surprises. Everything was cool. Cory was friendly and informed. He explained the process. This visit was suppose to be an oilchange (as per website). But it was Everything was cool. Cory was friendly and informed. He explained the process. This visit was suppose to be an oilchange (as per website). But it was listed at the dealership as a maintenance inspection with an oilchange. No big deal. Cory presented their findings and options. He had made sure that the discounts had been properly handled. More

Rob Dako rocks! Rob is always willing to take the time to service my vehicle. I appreciate his thorough assessment of the issue/service requirements and as well he e Rob is always willing to take the time to service my vehicle. I appreciate his thorough assessment of the issue/service requirements and as well he explains what needs to be done immediately and what can wait. More