Toyota on the Trail

Veronica was very helpful with making the appointment promptly and phoning and explaining the extra work needed on the car maintenance. The appointment reminder call from the receptionist was precise and promptly and phoning and explaining the extra work needed on the car maintenance. The appointment reminder call from the receptionist was precise and clear. I don't know how pricing is done but it is a huge bill all the same. Of course we did get new winter tires and a new side mirror in this visit so I guess it is to be expected that the cost will be higher. More

I went in for a regular service and received great advice on what to have done. The staff are very helpful, and clearly not interested in merely upselling customers to the most expensive option. on what to have done. The staff are very helpful, and clearly not interested in merely upselling customers to the most expensive option. More

I came in to the service centre for an oil change and to have my wiper blades replaced. Because I didn't know the proper terminology, it took a bit of time to convey the message that I just needed new rubbe have my wiper blades replaced. Because I didn't know the proper terminology, it took a bit of time to convey the message that I just needed new rubber for the current blade assembly. However, everything was eventually understood and I was very happy with the job and the price. More

You got a bad rating for customer service as I was taken back to the location about 45 minutes before my vehicle was ready, even though I specifically asked the driver if my car was done. Veronica had told back to the location about 45 minutes before my vehicle was ready, even though I specifically asked the driver if my car was done. Veronica had told him she didn't think it would be done by 2PM and so, when he called, I asked if he had checked to be sure the work was complete. He said yes. If I had known I would be sitting for 45 minutes I would have had my husband take me after work. Honesty is the best policy. Veronica was very friendly and gave a detailed description of the work (before and after) and Paul was prompt and courteous in providing me with batteries. More

I think I got very good service from this dealer. Veronica is very knowledgeable, she knows what she is doing and explains those technical things clearly to me. Thank her for her service. Veronica is very knowledgeable, she knows what she is doing and explains those technical things clearly to me. Thank her for her service. More

Everyone at the dealership is friendly, efficient and they exceeded my expectations about how long the service would take. It was done early! Veronica explained everything about the service, warranty cov they exceeded my expectations about how long the service would take. It was done early! Veronica explained everything about the service, warranty coverage and made sure the whole experience was fast and painless. I love these guys- the best dealership I've encountered. More

Jess Baldock and Veronica Liew are top notch Service Advisors! They are professional, precise and get the job done in a timely fashion. It's always a pleasure doing business with these two wonderful lad Advisors! They are professional, precise and get the job done in a timely fashion. It's always a pleasure doing business with these two wonderful ladies. More

The service was completed in the timeline and for the price I was quoted. Pablo went out of his way to pick me up when the car was ready. price I was quoted. Pablo went out of his way to pick me up when the car was ready. More

Very slow service. Stood around waiting at desk after ringing bell for several minutes. No one acknowledged me or offered any help. Once I finally got some attention the service was good. ringing bell for several minutes. No one acknowledged me or offered any help. Once I finally got some attention the service was good. More