Toyota on the Trail

Friendly. Did not feel they were pushing me to buy. Most importantly, they made a small mistake, lived up to their mistake when it was pointed out and did their best to fix it. Thanks Shaun importantly, they made a small mistake, lived up to their mistake when it was pointed out and did their best to fix it. Thanks Shaun More

Raymond was so nice and helpful during this entire process. He worked hard to ensure I had a great experience. Thank you so much Raymond !! process. He worked hard to ensure I had a great experience. Thank you so much Raymond !! More

This is the worst dealership do not give them your credit card thieves and scammers they lie to you about ETA and when you say I do t wont the truck no more they say ok you gonna loose you deposit Wow hung card thieves and scammers they lie to you about ETA and when you say I do t wont the truck no more they say ok you gonna loose you deposit Wow hungry scammers and thief's More

If I could give a zero star rating I would. We went there trying to look for a good car but was met by a discriminating, racist and arrogant sales rep. The sales representative is REG VAN TASSEL. Came there trying to look for a good car but was met by a discriminating, racist and arrogant sales rep. The sales representative is REG VAN TASSEL. Came there with my Aunt to purchase a car and was met by this arrogant, disrespectful sales rep. He wasn’t helpful and seems like he does not want to entertain us. Maybe because we are buying a used car but it is no reason to act that way. He is not willing to negotiate a cars price and is not willing to show us our options. The car we were looking at has an exterior damage that is why we are trying to negotiate with this sales rep. But he seems annoyed by that. The “Manager” who we talked to, CODY SHOTT, however, is the same you would think that after complaining with our sales rep, he would help us out but they seem unwilling. Would never go to this place. More

The WORST dealership ever. Please save yourself the trouble and look else where. These people will only be nice to you to make a sale but will twist your words, will manipulate you and will trick you i trouble and look else where. These people will only be nice to you to make a sale but will twist your words, will manipulate you and will trick you into believing their empty promises. Very unprofessional, when i say they will back stab you, believe me. They did it to me twice. Please please, dont make the same mistakes I did, trusting these people and the company. More

Stay away from these guys. No integrity, only care about their commissions. Booked the appointment Wednesday for a 2019 HRVtest drive. This kiddo sales Billy Li told me he would be only working this Saturda their commissions. Booked the appointment Wednesday for a 2019 HRVtest drive. This kiddo sales Billy Li told me he would be only working this Saturday and Sunday, and asked me if I could come. Then we booked for the Saturday. Then Saturday, he told me the car has been sold to someone else. I was like, xxx? Then he could refer me to someone else for an appointment on Thursday. Why the xxxx i had to deal with you? Like I said, avoid these guys, unprofessional, no integrity, they only care about their own commissions, not the best of customer's interest. More

Bought a car on 29 within 1 week and 3 days it was in. Ford dealership in Calgary with 4500 repairs they said there not helping me the best they can do is I get it towed to Edmonton they would do it at a Ford dealership in Calgary with 4500 repairs they said there not helping me the best they can do is I get it towed to Edmonton they would do it at a lower cost. Then they said don’t call back don’t call me as I was trying to work a deal and so I told them I got amvic involved, I do love this car and it’s a great car, they also said I had warranty so I paid extra 4500 for warranty ford and go auto says I don’t have warranty and it’s voided More

The dealership provided me with a AMVIC inspection that had all items as compliant. I trusted my gut and got a 3rd party inspection to find that SAFETY FEATURES on the vehicle had failed and could have put had all items as compliant. I trusted my gut and got a 3rd party inspection to find that SAFETY FEATURES on the vehicle had failed and could have put me in danger if I bought the vehicle outright, In my opinion do not trust them and get any used vehicle inspected elsewhere. More

Great experience! New to Edmonton and I had an amazing experience at Toyota for my out of province car inspection. Easy to reach by phone, scheduled next day appointmen New to Edmonton and I had an amazing experience at Toyota for my out of province car inspection. Easy to reach by phone, scheduled next day appointment, and was able to accommodate my busy schedule for pick up and drop off. 10/10 would recommend again, and will be making this dealership my primary place for servicing / tire changes. Jay was exceptional :) More

They are not sticking with they're words and wont give back our deposit when Mike said it WAS REFUNDABLE if things wont go the way we want it to be. Money is tight during this pandemic we worked hard for back our deposit when Mike said it WAS REFUNDABLE if things wont go the way we want it to be. Money is tight during this pandemic we worked hard for our money unlike them just scamming people! More