Toyota Northwest Edmonton

Service scam All those stories you hear about going to get work done on your vehicle and the shop attempting to swindle you with overpriced xxxxxxxx "repairs" or " All those stories you hear about going to get work done on your vehicle and the shop attempting to swindle you with overpriced xxxxxxxx "repairs" or "maintenance" are certainly proven true when dealing with the service center at kingsway Toyota. Between extremely over priced services, some of which conveniently occurred since my last oil change (when my vehicle was still under warrantee), and the ridiculous attempts to justify the expenses (fancy chemicals to clean my battery? You mean baking soda and/or water?) or charging 100$ to tighten a screw that was making noise while the vehicle is in drive idling at a stop.(had to put it up on the hoist and take a road test after to make sure) to the small things like referring to an oil change as an oil and filter change (you know, to make you feel like you're getting more) I overall feel ripped off. I have many friends who are mechanics but I wanted to stick with this dealer because I purchased my vehicle there. But after literally being treated like an idiot with these phony "fixes" and actual work that needs to be done costing twice as much as most other mechanics, I'm done with this place. More

Told me what I needed to Hear After an initial talk with another sales employee looking at the prospect of getting a Sienna AWD, I visited Honda to also look for the Odyssey. But c After an initial talk with another sales employee looking at the prospect of getting a Sienna AWD, I visited Honda to also look for the Odyssey. But came back and talked to Gerry for another round of selection. The price was higher with the Odyssey but it was still my first choice, Gerry gave me sound and practical suggestions that made me re-think my preference. I am fairly new to Canada. I haven't built my credit rating yet to afford a new car i really wanted. I have to think of the coming expenses once my family will join me here. I have had some prior expenses with renting a house, buying appliances and furniture. And purchasing a new car, with only a GDL license (meaning higher insurance). So, insurance was something I overlooked, initially. So, Gerry was frank to tell me what I needed to hear, rather than just selling me a car (and him earning a profit). Also, upon getting the car, i noticed some work needed to be done on the unit, and I told Gerry about it, and he personally took care of it, as a sign that he thinks of my welfare, and is still there for me, even after the purchase. Gerry, didn't make false or over promises. He didn't gloss on the offer. He didn't have to resort to make the other brand look bad. He just told me what I needed to hear. And I find his being honest and frank as a major factor in deciding for the Toyota. I pray Gerry will have more clients, as I am pretty sure he wont just sell you a car. But he cares for you welfare. More

Excellent service advisor! Asked her to schedule me for a change oil through email and got the time and day that i wanted. I always do my transactions through Hanan because she Asked her to schedule me for a change oil through email and got the time and day that i wanted. I always do my transactions through Hanan because she's reliable and very accommodating. Kudos! More

Awesome Service I had good time when i purchased my new 4 RUNNER TOYOTA 2016. Chadi Boudiab and Mike Harati offered perfect customer service and offered me a great de I had good time when i purchased my new 4 RUNNER TOYOTA 2016. Chadi Boudiab and Mike Harati offered perfect customer service and offered me a great deal to buy 4 RUNNER 2016 Brand new. I will refer more friends to buy new cars More

Wonderful experience Gerry was there right from the start until the end of the process. He started assisting me thru messenger and then that's it, He got me a nice deal an Gerry was there right from the start until the end of the process. He started assisting me thru messenger and then that's it, He got me a nice deal and was able to get a brand new highlander and helped me get rid of my old car which I think I have been overpaying for a long time. At the dealership, everything turned out to be easier as I could imagine, everybody was friendly and Gerry assisted me and my wife up until we left the dealership with our new car. I will definitely recommend this to my friends and family who's in the market of a new vehicle. More

Shuttle service I had Zahir as my shuttle driver today. He is a courteous and friendly guy. Zahir drove me to work and picked me up at lunch time so that I could retr I had Zahir as my shuttle driver today. He is a courteous and friendly guy. Zahir drove me to work and picked me up at lunch time so that I could retrieve my vehicle when it was done. He is a good driver. He seems to know the city well and he gets you where you need to be in a timely manner and most importantly he gets you there safely. More

Awesome service experience at Kingsway Toyota I had my Toyota Rav 4 2014 1 year service and oil change. Had an awesome service starting from the booking of the appt, coming to my appt, shuttle ser I had my Toyota Rav 4 2014 1 year service and oil change. Had an awesome service starting from the booking of the appt, coming to my appt, shuttle service to work and pick up. More

Justin was AMAZING! This is my third vehicle I have purchased from Kingsway Toyota. And each of my experiences were great. Justin went above and beyond to make me comfo This is my third vehicle I have purchased from Kingsway Toyota. And each of my experiences were great. Justin went above and beyond to make me comfortable and into the SUV I wanted. Alan, explained everything to me and took the time to answer all my questions. They honestly excel at customer service. Thank you once again for everything you did for me! See you for the forth vehicle! Lisa Ponciano-McElwain More

Kingsway professional service I have a nice time when I purchased my new Toyota RAV4 2016 Shadi offered a perfect customer service and offer me a great deal to buy a leased SUV H I have a nice time when I purchased my new Toyota RAV4 2016 Shadi offered a perfect customer service and offer me a great deal to buy a leased SUV His attitude was perfect and deligent and I will refere more friends to buy New Toyota and recommended the precious customer treatment from Shadi. Maja is a great helper and offering a nice assistance to complete the deal and finish the paperwork. John the director of finance is another example of the real Toyota service and teamwork . More

Issues during/after sale but the GM worked with me to solve I purchased a used RAV4 from this dealership and everything went great until I signed the contract, then I got into issues: the loan rate doubled vs. I purchased a used RAV4 from this dealership and everything went great until I signed the contract, then I got into issues: the loan rate doubled vs. what we originally agreed and had to spend several hours until we have reached an agreement. I later realized that the car was slightly hail damaged and reported that to the dealership with pictures. The General Manager worked out the issues with me and fixed the hail damage free of charge while offering a loaner. Despite my original impression, they worked hard to recover their image and they did! At the end I am satisfied with the purchase. More