
Toyota Northwest Edmonton
Edmonton, AB
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Great Service & Very Generous People Buying a brand new vehicle can be a load full of stress and very heavy on the shoulders but with Kingsway Toyota and their amazing employees, they hav Buying a brand new vehicle can be a load full of stress and very heavy on the shoulders but with Kingsway Toyota and their amazing employees, they have made this sale, once again very stress-free. I think that the deals they give is very great and just the total performance of their vehicles are flawless. Grateful to deal with people like Maja, Chadi & Catherine! >Proud Costumers: Leomida&Rodelio More
Painless/worryless transaction! I did an completely online purchase. Ron contacted me and find me the vehicle perfect for my need and at a perfect price. My Tacoma was delivered righ I did an completely online purchase. Ron contacted me and find me the vehicle perfect for my need and at a perfect price. My Tacoma was delivered right at my work place the day after the papers were signed. Finance service is also excellent. Very pleased with the overall experience. More
Favourite Dealership In Edmonton! Our experience with Kingsway Toyota was absolutely fabulous. From the moment we walked in the door the staff was friendly. Ron was second to non Our experience with Kingsway Toyota was absolutely fabulous. From the moment we walked in the door the staff was friendly. Ron was second to none for being courteous, knowledgeable & patiently answered all our questions. What We found refreshing was he had a smile from start to finish. When the time comes we definitely will buy our 3rd RAV4 Ltd thru Ron! Moon Singh was friendly & efficient in making up our receipt for our purchase. Jerry & Wendy Filomeno More
Catherine On_above and beyond the call of duty I am not sure if Kingsway Toyota realizes what an amazing employee they have with Catherine, she truly went above and beyond what her job would requi I am not sure if Kingsway Toyota realizes what an amazing employee they have with Catherine, she truly went above and beyond what her job would require her to do by helping me with a private car sale. My financing was with Toyota Financial Services (really difficult to deal with due to their insistence on using mail as the primary form of communication). Catherine helped immensely by making arrangements to get money paid and documents moved with lightning speed. She demonstrated great professionalism and knowledge throughout the entire process while continuing to serve her other customers. If you are looking amongst your staff for future leaders, you should take a good look at Catherine, it is employees like her that keep your customers coming back. Thank you again, Catherine! More
Upfront to Deal With We originally visited Kingsway Toyota to look at a 2015 model Corolla. This vehicle would be used by my grandparents as what could be their last vehic We originally visited Kingsway Toyota to look at a 2015 model Corolla. This vehicle would be used by my grandparents as what could be their last vehicle. After a few minutes at the dealership, we were introduced to Kenneth Tong. He was very open, listened to us, and asked questions to discover how to meet our needs. Not once throughout the process did he push into buying anything extra. Not once did Kenneth put any pressure on us to make the sale. Throughout the number of vehicles I have purchased and the number by grandparents have purchased, we all agreed, this was the most positive and simple car-buying experience we have ever had. We were told by someone, other than Kenneth, the vehicle would be ready on a Tuesday evening at 4:00 pm. Unfortunately, when we arrived at the dealership, no one seemed to be able to find the car although many people offered to help. I called Kingsway Toyota the next day and they delivered the car to our door at home. That impressed us all. Kenneth Tong and Kinsgsway Toyota changed my expectations of the car-buying experience. I highly recommend visiting Kingsway Toyota for your next vehicle purchase, even if a Toyota has not crossed your shopping list. This dealership helps raise the brand value of the Toyota company. More
Purchase of a used 2015 toyota I went to Kingsway Toyota only wanting to do some research and some browsing , so that's how it Started , I looked at all new vehicles first , than I I went to Kingsway Toyota only wanting to do some research and some browsing , so that's how it Started , I looked at all new vehicles first , than I was walking along the used Tacomas and once I seen the one I wanted, I was approached with sales at perfect timing, once than they helped me with options, let me take the vehicle hope with a deposit, the following morning I was back at the dealership and came to a price etc. They were very professional , had a few laughs, and so on. I look forward to future purchasing and also happy to pass a good name around More
Poor Customer service Went in for an oil change (was given 7 years of free oil changes when I purchased the vehicle - two a year). I was told that they had switched comput Went in for an oil change (was given 7 years of free oil changes when I purchased the vehicle - two a year). I was told that they had switched computer systems and they did not have the free oil change information on file and I would have to pay. I was told they would have to search for the paperwork and I would have to reschedule. I rescheduled and when I called to confirm my appointment, they still had not input my free oil change info. Then I was told that I had to pay for a full inspection every year, or 16,000Km to get the free oil changes. My sales contract, which included the free oil change information said nothing about mandatory inspections. The service woman was rude, unfriendly and had no customer service skills to speak of and she seemed to make the service department rules up as she goes along. I wonder if she is on commission? I have purchased three vehicles at this dealership and will never purchase a vehicle here again. They truly do not value, or respect their customers, as you are just a number here. They attempt to use bully tactics. I will never deal with any Priestner Group, or any of their Go Auto dealerships in the future, as I do not trust them!. More
It was quick, insightful and unplanned. The staff was quite insightful, honest and level headed, being a bit more organized and communicating more would help their customer service, the fina The staff was quite insightful, honest and level headed, being a bit more organized and communicating more would help their customer service, the finance department can work wonders, i'm quite impressed in that aspect. All in all, good experience. More
Great trip & vehicle service Salim was an excellent driver. He got me to my destination quickly and efficiently. He was also very prompt when I requested an earlier pickup time Salim was an excellent driver. He got me to my destination quickly and efficiently. He was also very prompt when I requested an earlier pickup time back for me to retrieve my vehicle. More
Great customer service especially Mr .Gerry Domingo I started to look at the online to find a right car for my family. I found out Mr Gerry Domingo got a very good customers feedback and reviews. S I started to look at the online to find a right car for my family. I found out Mr Gerry Domingo got a very good customers feedback and reviews. So I started to call at the Toyota Kingsway and look for him. So I started to ask him what could I do because I don't have any idea how to get or apply a financing for car . Mr. Gerry Domingo have a big patience for my status due to I am waiting for the result for my application of my permanent residence . But God is good I got it. And Gerry is good also because he always there to help me . Right now I am driving my car together with my family. And thank you also to Mr. Alan Lim for a good finance manager. More