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Toyota Northwest Edmonton
Edmonton, AB
1,603 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 14, 2016
Thank you Roneil Sewak! One week ago we purchased an used Toyota RAV4 and have a small issue with airbags lights going on and off. Talked to Customer Service Manager-Ron Sew One week ago we purchased an used Toyota RAV4 and have a small issue with airbags lights going on and off. Talked to Customer Service Manager-Ron Sewak- and he solve that in only few hours. Shuttle services for myself and then for my car (dropped off just in front of my house). Ron was efficient and professional. Jeremy Harding helped us too. Thank you. A special thanks to John Hamdan who work hard for us on financing. More
by Gabriela Corozel
Employees Worked With
Roneil Sewak, John Hamdan, Jeremy Harding
December 14, 2016
service department I was in the dealer on a Friday to make an appointment for my Tacoma, where the heater was not working. Very pleasant at this time, but when I came b I was in the dealer on a Friday to make an appointment for my Tacoma, where the heater was not working. Very pleasant at this time, but when I came back the next Monday at the appointed time, The person in service did not recognize me, and could not even find my appointment on her computer that SHE had made 3 days before. For me, this is terrible service. They were also supposed to have a courtesy car for me to drive, but of course there was NO record of that either. Follow-up: Once this review was posted, the service department called me to apologize and offer some compensation for the troubles during the first visit. They also informed me of a recall that should be done on my Tacoma, and offered me a free rental car when I come in for this service. So I had to book another appointment to get this recall attended to, which all went much more smoothly than the first time. But I still feel inconvenienced because the recall could and should have been done during my first visit, instead of informing me later, forcing me to take more time off during my busy schedule to come in a second time, and all that involved such as a rental car, etc. Overall, I would say that the service department is (or was) not very organized, at least for me. More
by doctorluv
Employees Worked With
Kim MacKinnon
December 13, 2016
AMAZING SERVICE I had a recall on my Toyota Matrix. She was very accommodating and arranged a time that would fit my schedule. The repairs were done very quick as we I had a recall on my Toyota Matrix. She was very accommodating and arranged a time that would fit my schedule. The repairs were done very quick as well! More
by Sampham
Employees Worked With
Haneen Halabi
December 13, 2016
Good service Salim drove me safe home. He is a verry peasant person. I did not waited long for my trip home. Excellent overall experience. Service was efficient a Salim drove me safe home. He is a verry peasant person. I did not waited long for my trip home. Excellent overall experience. Service was efficient and responsive. Vehicle was ready in a timely manner. Shuttle service was reliable and professional. More
by Gabriela Corozel
Employees Worked With
Saleem Dossa
December 13, 2016
Program car remote Hanee provides me with 5 stars customer service. She is very helpful, very friendly and easy to talk. I recommend her to your car dealer. Hanee provides me with 5 stars customer service. She is very helpful, very friendly and easy to talk. I recommend her to your car dealer. More
by Angel
Employees Worked With
Haneen Halabi
December 12, 2016
Breaks and oil change Good service, nice ppl... always take my venza here... great unit for the kids and the grandchildren. Wife loves it as well. To bad it's mine.. ha Good service, nice ppl... always take my venza here... great unit for the kids and the grandchildren. Wife loves it as well. To bad it's mine.. ha More
by Jake
Employees Worked With
Haneen Halabi
December 12, 2016
Great customer service! Was helped by a lovely young lady who knew what she was talking about. Her fresh attitude really made my visit at toyota great! I know look forward to Was helped by a lovely young lady who knew what she was talking about. Her fresh attitude really made my visit at toyota great! I know look forward to my future visits at toyota. I will no longer look at bringing my car in as a chore. THANKS AGAIN! More
by CoachCarr
Employees Worked With
Haneen Halabi
December 10, 2016
Review of used car sale at Kingsway Toyota I purchased a used vehicle from Kingsway Toyota. The staff are very pleasant and were very easy to deal with. The vehicle was as described by the do I purchased a used vehicle from Kingsway Toyota. The staff are very pleasant and were very easy to deal with. The vehicle was as described by the documentation and car proof provided. I would not hesitate to recommend this dealership to anyone looking at purchasing a used vehicle or a new Toyota. More
by Bkolic
Employees Worked With
John Hamdan, Tina Beattie, Shannon Perreault
December 10, 2016
Shuttle Pick up Zahir was very professional, and courteous. He called to make sure I would be ready when he showed up. Awesome customer service. The car was clean an Zahir was very professional, and courteous. He called to make sure I would be ready when he showed up. Awesome customer service. The car was clean and pick up was punctual. More
by tuan
Employees Worked With
Zahir Jiwa
December 07, 2016
timely service, reasonable pricing I love to get my car serviced by Kingsway dealership. good customer care, wonderful shuttle service guys nice showroom, all amenities for customers, I love to get my car serviced by Kingsway dealership. good customer care, wonderful shuttle service guys nice showroom, all amenities for customers, lovely staff team members More
by Dheerajfortmc
Employees Worked With
Haneen Halabi, Jeeva Mylsamy, Zahir Jiwa
