Toyota Northwest Edmonton

Friendly, quality front-line service for Prius repair Haneen was a pleasure to deal with. She provided friendly and clear communication with respect to repairs and maintenance on my 2006 Prius. Her qualit Haneen was a pleasure to deal with. She provided friendly and clear communication with respect to repairs and maintenance on my 2006 Prius. Her quality service made costly repairs to my long out-of-warranty car a little easier to digest. Saleem was also great. I enjoyed our conversations each shuttle trip and he was very accommodating to my pick-up needs and schedule. More

Willing to Help I was really impressed with the service center this time around. They were super helpful, answered all my question & concerns. They got back to me qui I was really impressed with the service center this time around. They were super helpful, answered all my question & concerns. They got back to me quickly and Haneen Halabi helped me so much, she was awesome. If I got her every time I would always go back. More

Saleem is great! My shuttle experience is always great, I had Saleem both times and hope to get him again if I need a shuttle again. He's on time, safe and friendl My shuttle experience is always great, I had Saleem both times and hope to get him again if I need a shuttle again. He's on time, safe and friendly! More

Excellent Service I went to my first service, the beautiful lady that help me was very friendly and had a huge knowledge, every question I had she gave me an answer. I went to my first service, the beautiful lady that help me was very friendly and had a huge knowledge, every question I had she gave me an answer. More

service department I was in the dealer on a Friday to make an appointment for my Tacoma, where the heater was not working. Very pleasant at this time, but when I came b I was in the dealer on a Friday to make an appointment for my Tacoma, where the heater was not working. Very pleasant at this time, but when I came back the next Monday at the appointed time, The person in service did not recognize me, and could not even find my appointment on her computer that SHE had made 3 days before. For me, this is terrible service. They were also supposed to have a courtesy car for me to drive, but of course there was NO record of that either. Follow-up: Once this review was posted, the service department called me to apologize and offer some compensation for the troubles during the first visit. They also informed me of a recall that should be done on my Tacoma, and offered me a free rental car when I come in for this service. So I had to book another appointment to get this recall attended to, which all went much more smoothly than the first time. But I still feel inconvenienced because the recall could and should have been done during my first visit, instead of informing me later, forcing me to take more time off during my busy schedule to come in a second time, and all that involved such as a rental car, etc. Overall, I would say that the service department is (or was) not very organized, at least for me. More

Thank you Roneil Sewak! One week ago we purchased an used Toyota RAV4 and have a small issue with airbags lights going on and off. Talked to Customer Service Manager-Ron Sew One week ago we purchased an used Toyota RAV4 and have a small issue with airbags lights going on and off. Talked to Customer Service Manager-Ron Sewak- and he solve that in only few hours. Shuttle services for myself and then for my car (dropped off just in front of my house). Ron was efficient and professional. Jeremy Harding helped us too. Thank you. A special thanks to John Hamdan who work hard for us on financing. More

Good service Salim drove me safe home. He is a verry peasant person. I did not waited long for my trip home. Excellent overall experience. Service was efficient a Salim drove me safe home. He is a verry peasant person. I did not waited long for my trip home. Excellent overall experience. Service was efficient and responsive. Vehicle was ready in a timely manner. Shuttle service was reliable and professional. More

Program car remote Hanee provides me with 5 stars customer service. She is very helpful, very friendly and easy to talk. I recommend her to your car dealer. Hanee provides me with 5 stars customer service. She is very helpful, very friendly and easy to talk. I recommend her to your car dealer. More

AMAZING SERVICE I had a recall on my Toyota Matrix. She was very accommodating and arranged a time that would fit my schedule. The repairs were done very quick as we I had a recall on my Toyota Matrix. She was very accommodating and arranged a time that would fit my schedule. The repairs were done very quick as well! More

Great customer service! Was helped by a lovely young lady who knew what she was talking about. Her fresh attitude really made my visit at toyota great! I know look forward to Was helped by a lovely young lady who knew what she was talking about. Her fresh attitude really made my visit at toyota great! I know look forward to my future visits at toyota. I will no longer look at bringing my car in as a chore. THANKS AGAIN! More