Toyota Northwest Edmonton

Great service and corrected deficiencies on a used vehicle. Great service on purchasing a used vehicle. The dealer corrected a major scratch that was noticed on the windshield which had just been replaced prio Great service on purchasing a used vehicle. The dealer corrected a major scratch that was noticed on the windshield which had just been replaced prior to having the vehicle put up for sale. They also corrected a small issue with the rear mud flaps. They wanted to make sure everything was up to standard as part of the sale. Only minor point was that the vehicle was not totally ready at the promised time a few days after the papers were signed. It took about an hour longer before receiving the vehicle. More

Awesome Customer Care I felt so important everytime I visit the store.Bihn Luu has been very accomodating and friendly.He was knowledgeable and able to help me with what I' I felt so important everytime I visit the store.Bihn Luu has been very accomodating and friendly.He was knowledgeable and able to help me with what I'm looking for.From the Finance Department,John HAmdan,David Vieira and Kris Hassett provided great services as we purchased the car that I've been wanting for.With the help of this team,I could be able to get a brand new RAV42017 with low interest rate..Happy and satisfied customer here.Thumbs up to you Guys!Thank you! More

Excellent Service and Experience My whole experience was incredible. Great service from ALI, He was knowledgeable, professional, helpful and respectful. Just a great experience. He we My whole experience was incredible. Great service from ALI, He was knowledgeable, professional, helpful and respectful. Just a great experience. He went over and above teaching me how to work all the instruments. He was patient and helpful. He took me on 2 test drives. I was intimidated to go to a dealer but this whole experience was just fantastic. Great staff, great experience. Wonderful test drive . The financing people also were just so helpful and accommodating. Wonderful dealership. More

very happy with service The customer service we received from ALI was wonderful. Would recommend him to other. He was knowledgeable and able to help us with what we were look The customer service we received from ALI was wonderful. Would recommend him to other. He was knowledgeable and able to help us with what we were looking for. We appreciated the time he had to spend with us. Good employee for Kingsway Toyota. More

Wonderful Experience! My husband and I had a really great experience with everyone we dealt with! Jihad, our salesperson was very friendly, professional and very pleasant My husband and I had a really great experience with everyone we dealt with! Jihad, our salesperson was very friendly, professional and very pleasant to deal with. Even though the dealership was busy we were made to feel that we were very important and valued! Maja was great to deal with as well. She was very personable, patient and accommodating. Dave, the sales manager was excellent and willing to do whatever it took to make us happy. We also met Kristine and she was wonderful to us as well. Overall this was a fun and wonderful experience and we would highly recommend this dealership. Looking forward to future business with them. More

Excellent service Saleem was a pleasure to deal with. Very courteous and outgoing. I received prompt drop off and when it was time to get picked up, he showed up at the Saleem was a pleasure to deal with. Very courteous and outgoing. I received prompt drop off and when it was time to get picked up, he showed up at the exact time as promised. I highly recommend him to anyone. More

Great service at parts department Brandon Chua provided great service as we purchased some tires and rims. He helped in advance with questions several times and then excellent as we co Brandon Chua provided great service as we purchased some tires and rims. He helped in advance with questions several times and then excellent as we completed the purchase. More

The Toyota Way Exprience (Kaizen) Steffan Favis was very honest, accommodating and really assisted us in purchasing this used vehicle from this dealership. However, the finance lady wh Steffan Favis was very honest, accommodating and really assisted us in purchasing this used vehicle from this dealership. However, the finance lady who assisted us was very aggressive and she did not even provided us a final written sales quotation before we decided to purchased this unit. Vehicle was released to my wife late night without any proper detailing. Steffan told us just to comeback for the detailing. Front driver side tire was always flat every morning and we decided to dropped by in the Can-Tire for the repair only to find out that there was a screw hook on it. after a week I brought the unit back to the dealership for the detailing and Roniel Sewak assisted me. They had the car detailing and installation of a VERY EXPENSIVE 3M to the hood and side mirror worth 1,200 plus which is not worth it. The car was deliver to my work the same day but they only wash the car exterior and they don't even clean the interior. Engine room was so dirty and even the battery terminal was already corroded, the bracket was also rusted and had to buy a can of enamel paint to spray. I was not satisfied with the detailing they performed to the vehicle. Three days after our arrival here in Canada, we had purchased a domestic made used SUV for a another dealership and we were very happy how they handled us even the overall condition of the vehicle before they turn over to us. They even provided us a loaner car while they had our vehicle performed some minor repair. Anyways, I would like to thanks Steffan and Roniel for the accommodations they did. Really appreciated. More

Missing Aeroplan Miles I sent an email to Marni(Service Supervisor) about my missing Aeroplan Miles on my Camry service. The next business day,Marni responded to my email a I sent an email to Marni(Service Supervisor) about my missing Aeroplan Miles on my Camry service. The next business day,Marni responded to my email and reapplied my service bill to my Aeroplan Miles.I have since received the Aeroplan credit. Thank you to Marni for your prompt service.You listens and cares for your customer. A PLUS FIVE STAR!! More

Tire repair Hanneen was very professional, explained everything so well. Will defiantly be back when I am in the market to buy a new Toyota 😊!! Thanks for great Hanneen was very professional, explained everything so well. Will defiantly be back when I am in the market to buy a new Toyota 😊!! Thanks for great service!! More