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Toyota Northwest Edmonton
Edmonton, AB
1,594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,594 reviews
March 28, 2017
Almost excellent Overall experience was pretty good. Marni in services and Salim who drove the shuttle service was great. However, the lady at the front reception co Overall experience was pretty good. Marni in services and Salim who drove the shuttle service was great. However, the lady at the front reception could smile some more and the lady I spoke with over the phone the last Saturday was a little snotty/snobby. It can be improved. More
by The reviewer
Employees Worked With
Saleem Dossa, Marni Hartley
March 25, 2017
Excellent service Excellent customer service .Superb shuttle service.New building is very good location and area is biggar than old one.Service area is drive through.ov Excellent customer service .Superb shuttle service.New building is very good location and area is biggar than old one.Service area is drive through.overall totally ggod. More
by Paul
Employees Worked With
Hanan Borhot, Saleem Dossa
March 23, 2017
Upselling!! I scheduled my Rav4 for an oil change on March 21st. I let the lady over the phone know that I was only interested in the oil change at this time. She I scheduled my Rav4 for an oil change on March 21st. I let the lady over the phone know that I was only interested in the oil change at this time. She mentioned that there was a recall for the wiper linkage, which was appreciated. No issues with the service done. However- after I dropped the vehicle off, the service "advisor" called me and said that the technicians were recommending more work. I asked if they found an issue. He said no, but due to the mileage on my vehicle, he was recommending a throttle body service, spark plug replacement, transmission fluid.. and he probably would have kept going. I let him know that I was looking at the Toyota preventative maintenance schedule, and that spark plugs were not recommended for another 30000k, that I did the transmission fluid 2 services prior, and that throttle body service is not listed as a preventative maintenance requirement. The technicians did not find any issues. That type of upselling should be illegal. It is blatant theft as far as I am concerned, and I will not be returning to this dealership. More
by Wanda
Employees Worked With
Can't recall
March 22, 2017
Great service It was a pleasure driving with Salim, he was on time and friendly. He made sure to give me his contact information so I could call him when I was read It was a pleasure driving with Salim, he was on time and friendly. He made sure to give me his contact information so I could call him when I was ready to be picked up. More
by NB123
Employees Worked With
Saleem Dossa
March 22, 2017
shifty My experience with your sales department , was frustrating, I was lied to, ignored , and had to deal with a hissy fit from my salesman. I was promise My experience with your sales department , was frustrating, I was lied to, ignored , and had to deal with a hissy fit from my salesman. I was promised things and the had to fight to get was I was promised. Your shuttle operator was very polite and courteous. Your teq., Marni , was fantastic, she tried very hard to make up for my poor treatment by you sales staff More
by nana
Employees Worked With
Binh Luu, John Hamdan , Marni Hartley
March 20, 2017
Vehicle Service Excellent Customer service provided, New set up looks impressive, however still lots of things were not ready, like coffee area, and there is no car w Excellent Customer service provided, New set up looks impressive, however still lots of things were not ready, like coffee area, and there is no car washavailable More
by Chaudary Murtaza
Employees Worked With
Haneen Halabi
March 14, 2017
Nice people Ali was a nice guy; a little green but more than willing to go find the answers for me and wouldn't let me go until I was completely sorted - even hel Ali was a nice guy; a little green but more than willing to go find the answers for me and wouldn't let me go until I was completely sorted - even helped me reset my radio. My mechanical inspection was a bit questionable (was buying a standard and the report indicated an automatic) so they redid the inspection on the spot. More
by Sue
Employees Worked With
Ali El Kurdi
March 10, 2017
Really nice people I had the airbags on two 2006 Corollas replaced. Everyone was really kind and friendly. I was told one car needed some attention to a few issues and I had the airbags on two 2006 Corollas replaced. Everyone was really kind and friendly. I was told one car needed some attention to a few issues and I immediately agreed because the people working there seem honest, competent and trustworthy, unlike the dealership where I live. The shuttle drivers are great guys as well. All in all, it was a positive experience. More
by Microblue4
Employees Worked With
Marni Hartley
March 09, 2017
"excellent customer service " Zahir has excellent customer service ,he is fast and helping getting us in and out of the shuttle giving that extra hand means so much, Zahir has excellent customer service ,he is fast and helping getting us in and out of the shuttle giving that extra hand means so much, More
by Ash
Employees Worked With
Zahir Jiwa
March 09, 2017
Amazing shuttle driver Zahir is the most courteous and amazing driver! His very professional and treated me very respectfully when i got picked up! I highly suggest customer Zahir is the most courteous and amazing driver! His very professional and treated me very respectfully when i got picked up! I highly suggest customers to ride on with zahir!he was on time and answered my questions right away and got me to my destination on time! I wish i was zahir manager because if i was i would give him a raise and maybe also promt to higher role in the job at kingsway toyato! Thanks zahir and keep up the great work! More
by Nerriza
Employees Worked With
Zahir Jiwa
