Toyota Northwest Edmonton | Page 53

Purchased new 2017 Rav4 I have to say that my dealing with Toyota Northwest has been my worst dealings with a car dealership. I purchased a new 2017 Rav4. The salesman Jerem I have to say that my dealing with Toyota Northwest has been my worst dealings with a car dealership. I purchased a new 2017 Rav4. The salesman Jeremy was great. but once out of his hands it went downhill. It started with my payout(which I misunderstood the amount the lady gave me from Toyota Canada), I was told by John H. that any extra money they charged on the contract for the trade in would be given back to me. They also told me to put a stop pymt on the next payment for the trade in(which I did). As soon as I got home I noticed the cargo mat was not in the vehicle, I called the next day and Chris was nice enough to drive out to Stony Plain to bring it to me. 2 weeks after the contract was signed I called the dealership to see when I could expect the extra money from the payout, I was told that the accounting dept messed up and didn't send in the paperwork, they would get it sent in and it should be 7-10 daysIn the meantime Toyota canada took out another payment for my trade in. so called into Chris and let him know, he said well we have $250 of the $288 payment here in out account, if I hadn't called I wouldn't have known the payment was sitting there, plus I told him I wanted the full $288 back. So again after 2 weeks called back again they said they don't know why it is taking so long, Chris said he would call Toyota about the payout amount and they will cut me a chq for the full $288, 3 days went by with no word from Chris, not even a quick call to say they were working on it or waiting for Toyota Canada to call. Called again and asked for John H. got his voice mail, 2 days in a row left voices mails for John with no response, finally 3rd day had reception page him. He said with moving into the new building his voice mail wasn't working, now wouldn't you think this would be a good thing to tell your receptionist. Finally talked to John H, he said he would call Toyota, he phoned me back to say something is funny cause they are giving him the same original payout they gave me then they are changing their mind saying no it is more, said he would look into it. Again no call back, so I called him again and he said Toyota Canada won't do anything about it and pretty much told me they aren't either. So I called Toyota Canada and we got it straightened out that I had miss heard the payout amount, which I accept responsibility. So I asked her how it is then that John called and they gave him the same payout amount they originally gave me (which wasn't right cause i misunderstood), she said they record all calls from customers, dealers, etc. and they do not have one on record that John had called and inquired with them at all. SO basically I was lied to by John & Chris that they had called at all...Nice to know that is the kind of dealership I am dealing with. You can't get calls back, why should I have been the one chasing them all the time. More

Do not bother going to this dealership! We went to this dealership to look at new Rav 4's and trade our 2011 Dodge Grand Caravan. We went inside the dealership and nobody came to help us. We We went to this dealership to look at new Rav 4's and trade our 2011 Dodge Grand Caravan. We went inside the dealership and nobody came to help us. We walked around, even got inside a Rav 4 on the showroom floor, continued to walk around when some lady noticed us and asked if we had been helped. Finally someone came to help us. We asked about the 2017 Rav 4's and were brought into "Jaihad's" office, funny thing is nobody named Jaihad is listed in the employee names below! We talked prices and came up with a great price on our new Rav 4 but they were lowballing the trade in price for our van. We were not happy at all, so we decided that we would not take the deal. Well once we say that Jaihad got up and went and got "Alan" to come and talk to us and push and push and push so we would sign the papers. No dice, we say we want the key for our vehicle and we will be on our way. They would not take no for an answer! Some other guy came by and said that he "contacted a buyer in the US" and would now give us a couple thousand more, but we are still not happy with that deal and just want to take our keys and go. Alan continued to hound us to sign papers. We would not so they gave us back the keys. Then as we are about to leave "Jaihad" comes back and starts raising his voice about us not taking a deal because they were only $1400 less than what we thought was a good trade for our vehicle.. When he raised his voice I sternly said that $1400 might not be a lot of money to him but it was to us and he gave up. We left very upset at the whole situation! I understand that dealerships are trying to make money but if someone is not accepting the deal that you put forward, give back their vehicle keys and let the people leave. Don't hound and badger until the people are so fed up with you. We then went to Mayfield Toyota, had a wonderful experience, and bought a 2017 4Runner! If we could give a negative star we would give it! More

Excellent experience Salim was fantastic Excellent and I would highly recommend He was very courteous and on time. Makes service easy when you get picked up and dro Salim was fantastic Excellent and I would highly recommend He was very courteous and on time. Makes service easy when you get picked up and dropped off on time Customer Tofael More

Salim was courteous and very professional Salim Dossa was the courtesy service driver. He is very courteous, nice and a good conversationalist. He was on time when I called him to pick me up. Salim Dossa was the courtesy service driver. He is very courteous, nice and a good conversationalist. He was on time when I called him to pick me up. More

GREAT EXPERIENCE Both Hanan and Salim took great care of me and my vehicle. Will come back again, and the new dealership is awesome. Maybe change Salim's name belo Both Hanan and Salim took great care of me and my vehicle. Will come back again, and the new dealership is awesome. Maybe change Salim's name below on the employee list to his correct spelling..... Thanks again More

Excellent Service by Jeeeva Mylsamy I was there last week for my 2009 Toyota Corolla XRS. I met Mr. Jeeva Mylsamy, who is very professional, helpful and knows exactly what he is doing.I I was there last week for my 2009 Toyota Corolla XRS. I met Mr. Jeeva Mylsamy, who is very professional, helpful and knows exactly what he is doing.I would suggest all my friends go to this location and see him. He has a superior level of customer service skill. I would suggest everyone visiting this place to see Mr. Mylsamy. I will be going there every time from now because of him, I was going somewhere else before. Since I talk to him, i do not want to go anywhere. More

Very Happy place This is the type of person you want to drive you around. His personality was the best, couldn't do enough for me. Love this guy, thank you for your se This is the type of person you want to drive you around. His personality was the best, couldn't do enough for me. Love this guy, thank you for your service. More

Great Service Zahir was great and did an outstanding job on providing the shuttle service. Zhair provided an accurate eta on when he was going to pick me up and fo Zahir was great and did an outstanding job on providing the shuttle service. Zhair provided an accurate eta on when he was going to pick me up and found my USB flash drive that I dropped in the Van. Thanks More

Awesome experience! We had an awesome experience! Steffan was super accommodating and answered all questions quickly. He was very friendly and easy going! He also gave us We had an awesome experience! Steffan was super accommodating and answered all questions quickly. He was very friendly and easy going! He also gave us a loaner until our vehicle was ready! We also dealt with Kris in financing, who not only got the job done but kept us laughing the whole time! This purchase was for my husband, but when I am ready for a new car we will definitely be back! The truck was in awesome condition when we received it and got a follow up call as well! Thank you Steffan and Kris for making this purchase a great experience! More

Expedient​ Even though I was not on the daily shuttle schedule, Salim was able to pick me up and drop me off at the dealership within 45 minutes of my phone call Even though I was not on the daily shuttle schedule, Salim was able to pick me up and drop me off at the dealership within 45 minutes of my phone call! Marni ensured that only the most important repairs were made on both of our vehicles in order to keep costs reasonable. Hanan processed my invoice in a very courteous and professional manner. She is always a joy to talk to. More