Toyota Northwest Edmonton

Five stars I'm giving Salim 5 stars because he was very organized and told us what order we would be dropped off in. I also made it to work right on time and was I'm giving Salim 5 stars because he was very organized and told us what order we would be dropped off in. I also made it to work right on time and wasn't even late! When I needed to be picked up, I called to see if he was in the area and he said no problem I'll be right there! Great experience :) More

Well done sir. My experience today was delightful, I did not know about Toyota Northwest's free shuttle service to and from your home while your vehicle is in for se My experience today was delightful, I did not know about Toyota Northwest's free shuttle service to and from your home while your vehicle is in for service. I was more than happy with the service I received from their professional driver. This man was courteous, quick, and just comfortable to ride with. I recommend this employee's service and that of Toyota Northwest Edmonton to all who seek a quality dealership experience. More

Well done I purchased a vehicle from Toyota Northwest last week, throughout the week I was made sure of my satisfaction numerous times. They fulfilled their en I purchased a vehicle from Toyota Northwest last week, throughout the week I was made sure of my satisfaction numerous times. They fulfilled their end of the bargain promptly and I am more than happy with the quality of service I received from both Shannon and the staff at Toyota Northwest. I recommend this top notch dealer to anyone looking for quality experience and knowledge. They went above and beyond to service me. More

Amazing deal, Amazing people We had a wonderful experience on buying our second car here. Shannon went beyond and above in making our deal happen. Even after we closed in the deal We had a wonderful experience on buying our second car here. Shannon went beyond and above in making our deal happen. Even after we closed in the deal, she is still willing to assist us on our other needs. A very nice and trustworty person. More

Valued Costumer 1st of all me and my wife would like to show and extend our gratitude to those people behind Toyotanorthwestedmonton branch. Brett Donaghey, Eric Yuen 1st of all me and my wife would like to show and extend our gratitude to those people behind Toyotanorthwestedmonton branch. Brett Donaghey, Eric Yuen, and Alan Lim who assist and help us to get the right vehicle and always find a way that it would meet our expectations, would always answer to any concerns that we have. And to Haneen who assist me in the service bay and got out right in time which she promised. will recomend this brach to friends More

1st buyer Kenton thank you for taking the time to ask if you could help me! You were amazing with answering all of my many questions. I came and seen the truc Kenton thank you for taking the time to ask if you could help me! You were amazing with answering all of my many questions. I came and seen the truck three times and you always respected my questions and provided the knowledge I was seeking and pointed out some extra information as well. You earned my trust and made me feel very comfortable throughout the entire transaction. Exceptional service Kenton! More

Great salespeople but poor execution I had such a difficult time getting anything accomplished after I decided to buy my Sienna. I had a poor experience with the finance department - who I had such a difficult time getting anything accomplished after I decided to buy my Sienna. I had a poor experience with the finance department - who took days to follow up just to ask for more information, mislead me about the cost of protection packages, was not prepared and did not sign everything unneeded to register my vehicle, and generally seemed far too overworked to be able to give me anything approaching acceptable service. The van was Dirty on the inside as well - which wouldn't have been a big deal had I had a Great experience otherwise. I found everyone was very nice - but possibly understaffed or something. More

Friendly and professional service The service advisor Hanan was friendly and professional. The estimate and work were done honestly and professionally. My invoice even came under what The service advisor Hanan was friendly and professional. The estimate and work were done honestly and professionally. My invoice even came under what was estimated. The new building is very comfortable for waiting customers. More

Trust worthy and over exceeds expectations I'm giving Haneen Halabi 5 stars because that's all it allows me to. She is the best and most honest service provider, and as long as she's in the bus I'm giving Haneen Halabi 5 stars because that's all it allows me to. She is the best and most honest service provider, and as long as she's in the business I'll not only be going to her for all my car needs, but who ever asks about a person who they can trust in the service industry. She makes the service department somewhere I feel I can trust with my vehicle without me there. Thank you Haneen for everything, you're the best!!!!!!!! More

8000 km service for a 2016 Tundra I have a 2010 Toyota Tundra and a 2016 Toyota Tundra that I purchased at different dealers in the city. I contacted this dealer because it is really I have a 2010 Toyota Tundra and a 2016 Toyota Tundra that I purchased at different dealers in the city. I contacted this dealer because it is really close to my home and I hoped to get my service work done here for both my trucks. For the very first service for my new 2016 Tundra at 8000 km I dropped it off at the dealer and when I first checked in they told me it would cost $110 I was shocked. I called around Gateway Toyota does this service for $29.95 and Mayfield Toyota is $65. This service is just checking fluids and doing inspection of certain items and again I am shocked this costs anything for a vehicle under warranty. I went to take the wheels off my truck 2 weeks later and they were seized on the rotors which I found odd because it was just at the dealer. I could see them being seized on from the factory and hence I believe the dealer never removed them which according to the recommend service they should have. The dealer waived the cost but it was not a good service experience and I am not sure I would go back. The dealer never followed up on why their service was the most expensive in the city. More