Toyota Northwest Edmonton

Customer Service went above and beyong Zahir was my courtesy driver and he went above and beyond. I had to go all the way in the southside for work and typically the courtesy service does d Zahir was my courtesy driver and he went above and beyond. I had to go all the way in the southside for work and typically the courtesy service does drive that far from the dealership. Zahir was so friendly and happy made the drive very pleasant. He offered to grab me when i finished work at 5:00 pm. I asked Zahir what was his hours of work he advised 7:00 am to 3:45 pm. He was working far past his time. By the time we drove back to the dealership it was 5:40 pm. Amazing Service! Thank you Zahir! More

Over the top service My experience was amazing with Toyota Northwest and Coreena Wong was the perfect person to help my growing family find a larger family vehicle. Amazin My experience was amazing with Toyota Northwest and Coreena Wong was the perfect person to help my growing family find a larger family vehicle. Amazing service. I will definitely go back when we need an upgrade! More

Superb I dropped off my vehicle for service this morning and required a shuttle service to go to work. Salem is very polite and is a very careful driver. I I dropped off my vehicle for service this morning and required a shuttle service to go to work. Salem is very polite and is a very careful driver. I arrived my workplace on time, even though there was a traffic jam on my way there. More

Friendly, efficient and on time Friendly shuttle service. Salim was great. Excellent service center. Marny was great. On time service. At a fair price All good! Would recommend Friendly shuttle service. Salim was great. Excellent service center. Marny was great. On time service. At a fair price All good! Would recommend them highly. More

deceived I don't recommend trading a car when they don't explain why your cost would balloon and will sell you insurance you do not need. and I found out later I don't recommend trading a car when they don't explain why your cost would balloon and will sell you insurance you do not need. and I found out later thru a friend I met who was a victim as well. that is when i looked into my contract and it is too late. as a matter of fact, they were collecting 500 before checking my credit. when we told the finance guy no we will just come back they insisted and said they will waive the fee. how could you collect a fee just to check the credit? amvic should know about this. i may not be able to warn everyone but at least my friends and loved ones will be spared. it is better to sell you car instead of trading it. there is no financial circumstance why I feel so angry. only i was not given the informed decision i need. next to a house, this is the next big purchase for ordinary people and ordinary people should be more informed. and at the end of it, the dealer would tell you you should have said no. it is like saying you didn't know better and that is your fault. i didn't know better for sure and they knew that and took advantage of it. More

Excellent I was looking to trade my truck for something newer. I decided to look at the 4runners. I worked with Robert for my deal. Robert was very helpful, a I was looking to trade my truck for something newer. I decided to look at the 4runners. I worked with Robert for my deal. Robert was very helpful, accommodating and a pleasure to talk to. I never felt pressure to buy a vehicle. Robert is a professional who take pride in his work and will go beyond his salesperson job description. I thank Robert very much for his service. I am very pleased with my new vehicle. I would definitely talk positive about my experience and recommend purchasing any vehicle from Toyota Northwest to family and friends. I appreciate how Robert and Brett treated me with respect, friendliness and fairness. More

Excellent service. Beautiful new showroom, well thought-out with a very comfortable snack area.. Very helpful and friendly staff, it will be a pleasure coming back for s Beautiful new showroom, well thought-out with a very comfortable snack area.. Very helpful and friendly staff, it will be a pleasure coming back for servicing of my vehicle. More

Excellent Salim was very professional & friendly. He was on time to pick us up. We had excellent service. Thank you so much. Aline and Alice Jean. Salim was very professional & friendly. He was on time to pick us up. We had excellent service. Thank you so much. Aline and Alice Jean. More

Fantastic Shuttle Driver Saleem is friendly and professional and a great driver. I will be back to Toyota Northwest Edmonton for my future vehicle appointments, and recommend Saleem is friendly and professional and a great driver. I will be back to Toyota Northwest Edmonton for my future vehicle appointments, and recommend Saleem as a driver. More

A Good Buying Experience I appreciate how I was treated with respect, friendliness and fairness by the staff at Toyota NE. The used vehicle I purchased was delivered clean an I appreciate how I was treated with respect, friendliness and fairness by the staff at Toyota NE. The used vehicle I purchased was delivered clean and ready for the road - even fueled up which I had not been expecting! And so far the car has performed flawlessly. I would buy from these people again - no doubt. The one area that I wasn't very happy about was Toyota Northwest's inability to accept personal cheques (even though I was willing to leave the vehicle until the cheque cleared) or even via email transfer. They made it difficult to simply get the full amount from my bank account to theirs without having to visit the bank to make payment arrangements on the same day. They have very little flexibility in this area and it was quite annoying. The mechanical/safety inspection and Carproof for the vehicle was also helpful. Everything was above board and I was treated okay. One of the better car buying experiences I have had - thank you, Toyota Northwest! More