Toyota Northwest Edmonton

Sales Representative vs Sales Manager We had been in the market for a highlander for a while. Although we couldnt make a deal work that were comfortable with, our sales rep Dianne, was gre We had been in the market for a highlander for a while. Although we couldnt make a deal work that were comfortable with, our sales rep Dianne, was great. She answered all question, continued to follow up with us and did everything she could to make our deal work. Unfortunately in the end, price was a deciding factor preventing our purchase but we would definately come back to wherever Dianne is working when we are in the market for our next vehicle. We regret not being able to buy from her. Thanks so much for your hard work Dianne! Alan Lim was the sales manager who worked with our deal. He was polite when talking with us and although I understand business is business, his final lowest offer wasnt actually his final lowest offer. Only when we brough in a written offer from another dealership, did he concede and change but he was very calculating, picking every single detail apart. He then sent wrong quotes to us via text blaming the screen on his smartphone for the error and once we were dragged along, wouldn't honor the quote sent. This was the single deciding factor that caused us to go elsewhere. Respect goes a long way and we felt we were being played by him in the car sales game. More

First Time Buyer's Dream Being a salesperson in retail myself, I know most of the ins and outs of sales and the business and hard work that goes in it. Monty Sidhu helped me g Being a salesperson in retail myself, I know most of the ins and outs of sales and the business and hard work that goes in it. Monty Sidhu helped me get the car I needed at the price I wanted, and Maja Harding finalized the steps to getting this university student one step closer to being able to get places much easier! Thank you! More

A very good experience! Thanks Rob! We are very happy with our new 2017 Highlander LTD! Rob Furlong was very committed to getting us the vehicle we needed/wanted, very good job of expla We are very happy with our new 2017 Highlander LTD! Rob Furlong was very committed to getting us the vehicle we needed/wanted, very good job of explaining everything to us and hooking us up with everyone else that we worked with. Great guy, very likeable, understanding of our needs and assured us he would be there for us in the future! Everyone else that we met there were very accommodating and friendly. Nice new place too! More

Sales I meet with Shannon and she was amazing I have talk with a lot of others at different dealerships but Shannon is amazing very pleasant as as soon as I I meet with Shannon and she was amazing I have talk with a lot of others at different dealerships but Shannon is amazing very pleasant as as soon as I figure out I will be back and I will seek out Shannon as she is very please thank and I don’t think there is a better sales person as her in my eyes anyways you are very lucky to have an amazing person working for you More

Honest and friendly I dealt with Lamar Williams and he answered all if my questions and was extremely polite, knowledgeable and friendly. When I make any future purchases I dealt with Lamar Williams and he answered all if my questions and was extremely polite, knowledgeable and friendly. When I make any future purchases I will be using Lamar Williams. More

My new Toyota Tacoma truck Our Car Salesman introduced my daughter an I to J'aime Pinette who was to handle all the financial affairs of purchasing my Toyota Tacoma. J'aime was Our Car Salesman introduced my daughter an I to J'aime Pinette who was to handle all the financial affairs of purchasing my Toyota Tacoma. J'aime was extremely polite she gave us her past experience in finance and in the field and immediately my daughter was quite comfortable.We discussed where to apply for the loan and J'aime gave us 3 options for Banking and the rates I could obtain.Once the credit was established J'aime explained other variables all necessary in securing the truck and went into great detail about the various warranties and provided actual demonstrations on clear coating ,the undercoating and protective coating for the interior of the Truck all necessary in providing ultimate protection for the truck. I purchased these necessities and we also agreed on a life insurance package suitable for the loan of the truck. I was truly amazed at the integrity and the depth of knowledge J'aime displayed and she put the whole together in a very neat package. J'aime has great wit amazing disposition of caring and makes buying a new vehicle very special,I would deal with J'aime in a heartbeat. The products We purchased the bank she selected the Interest rate I obtained Truly made buying this Truck a pure pleasure. I'm sure glad I'm part of the Toyota Northwest family now. Thankyou so much J'aime. Stu More

Very helpful It is my first time purchasing a vehicle. I met Amanda and she was so helpful. She answered all of my questions and was very patient with me knowing n It is my first time purchasing a vehicle. I met Amanda and she was so helpful. She answered all of my questions and was very patient with me knowing nothing about cars. Thank you for everything. More

First new car Great experience great sales personnel! I was very happy with how helpful and efficient my sales men were! I also love my new SUV, and have not had an Great experience great sales personnel! I was very happy with how helpful and efficient my sales men were! I also love my new SUV, and have not had any issues since my purchase. More

Zahir was the best. He picked me up and dropped me off on time. He was extremely friendly, personable and outgoing. Made the experience better! was the best. He picked me up and dropped me off on time. He was extremely friendly, personable and outgoing. Made the experience better! More

Super Helpful Rob was my salesman and he was so awesome in making sure I got the exact car that met my needs and helped me get the right deal that that suited my bu Rob was my salesman and he was so awesome in making sure I got the exact car that met my needs and helped me get the right deal that that suited my budget ... I walked in just wanting to "look" not thinks that I would be actually get such an amazing deal and Rob would make it all happen THAT DAY!! Maja in financing gave me EVEN MORE amazing options to consider with my budget and we worked out something fantastic ! Everything was explained so well! Everyone was so polite and helpful! An amazing dealership! It will be a delete to go there for all my servicing! More