Toyota Northwest Edmonton

Follow Up This is a follow up to a previous review. My Toyota RAV 4 was giving me some problems shortly after I purchased it. It is an older model, 2010. Kento This is a follow up to a previous review. My Toyota RAV 4 was giving me some problems shortly after I purchased it. It is an older model, 2010. Kenton was very adamant in making things right and did just that. My vehicle is good as new! They were extremely helpful and kind through out it all. So, thank you! I had also made a note a few spots were missed in the clean of it prior to purchase (not a big deal, there was a rush put on it.) When it was brought in to get serviced it got a full detail again. I can't thank you enough! My dad did me a solid and brought it in for me (we're from out of town) So I didn't speak to the administration of service department but I do know he was blown away about how kind and helpful they were. Keeping him up to date through it all. I wish I could put your names! Thank you. More

Comfortable, trustworthy, satisfied Great experience with Northwest Toyota! Staff were always friendly and inviting. Coreena was trustworthy and went above and beyond to leave me feeling Great experience with Northwest Toyota! Staff were always friendly and inviting. Coreena was trustworthy and went above and beyond to leave me feeling happy with my purchase! More

So very well organized and a pleasurable experience It is rare indeed to experience the high level of customer service that everyone at Toyota Northwest in Edmonton Alberta provides to their customers. It is rare indeed to experience the high level of customer service that everyone at Toyota Northwest in Edmonton Alberta provides to their customers. From the bright, clean reception areas, to the comfy couches to the shuttle services, it was all a great experience. More

Great Service! A huge thank you to Jordana Bautista, Senior Service Advisor of Toyota Northwest, Edmonton for providing excellent service for assisting us to fix the A huge thank you to Jordana Bautista, Senior Service Advisor of Toyota Northwest, Edmonton for providing excellent service for assisting us to fix the damage of my vehicle and deal with my car insurance. Words cannot fully express our gratitude. Thank you so much Jordana. More

Friendly and knowledgeable sales staff without the pressure. We have been looking for a new vehicle for a long time at dealerships around Edmonton. We ended up buying from Kenton because he had a very thorough k We have been looking for a new vehicle for a long time at dealerships around Edmonton. We ended up buying from Kenton because he had a very thorough knowledge of the products and never put any pressure on us. Even after the sale, he spent more than an hour showing us all the features in our new ride. Kenton has a folksy manner and a strong sense of right and wrong. He's the Columbo of car salesmen. More

Absolutely Terrible Service Went there for 96 000 maintenance. When I booked they said they would honour a discount I receive from another Toyota. They didnt honour the disco Went there for 96 000 maintenance. When I booked they said they would honour a discount I receive from another Toyota. They didnt honour the discount on the parts. We spent nearly $800.00 They didnt even wash the vehicle. They took a floor mat. A month and a half after our visit the drivers side wiper blade broke which they unnecessarily replaced. They wouldnt replace it as a courtesy. I would not recommend this place to my worst enemy. More

Wonderful service every time! Hanan Borhot represents Toyota Northwest Edmonton with exceptional professionalism. She places a personal emphasis on customer care and service in a Hanan Borhot represents Toyota Northwest Edmonton with exceptional professionalism. She places a personal emphasis on customer care and service in a welcoming manner which encourages repeat customers. Her transparent demeanour has transformed every interaction into a family oriented experience. She is the type of person you wait to see because the dealings with her are an absolute joy. Thank you for employing such a wonderful service advisor Toyota Northwest Edmonton. Words cannot fully express our gratitude. People like Hanan are rare gems and we are hoping Toyota recognizes how valuable she truly is. More

Very professional dealership As soon as I pulled into the parking lot I was treated extremely well as any customer should be. In my own experience Kenton Rustulka definitely went As soon as I pulled into the parking lot I was treated extremely well as any customer should be. In my own experience Kenton Rustulka definitely went above and beyond the regular car salesman by making you feel comfortable and not pressured into anything you may not want to do. When confused he was able to break everything down and ensure I understood everything that was happening during the process before we went ahead with anything. He was very knowledgeable about the Tacoma's as you'd hope in a salesman but he knew a little bit extra when it came to aftermarket products without breaking the warranty of course. I strongly recommend anyone who is going to buy a vehicle to speak with him especially if its a Tacoma. Thanks Northwest Edmonton for the hospitality and the AWESOME truck! Note: I bought the truck in the first week of January and am still being treated extremely well. Cheers! More

Great Service from the sales team Ali was exceedingly helpful from start to finish. After traveling to a number of different dealerships for test drives, Ali's engaged yet genuinely we Ali was exceedingly helpful from start to finish. After traveling to a number of different dealerships for test drives, Ali's engaged yet genuinely welcoming approach was a welcomed change. He was willing to work with me through the entire process, and I was able to drive off the lot feeling good about my purchase. More

Saleem is a great deiver Just wanted to comment on Saleem as a Toyota NorthWest Edmonton shuttle driver. He made my shuttle experience enjoyable with pleasant conversation an Just wanted to comment on Saleem as a Toyota NorthWest Edmonton shuttle driver. He made my shuttle experience enjoyable with pleasant conversation and a little humor. More