Toyota Northwest Edmonton

Sales of a new 4runner Coreena is such an excellent sales person. Coreena's depth of knowledge and experience with the 4runner I purchased made it such a simple procesz, she Coreena is such an excellent sales person. Coreena's depth of knowledge and experience with the 4runner I purchased made it such a simple procesz, she was extremely professional and very good at managing all of her details for the sale of the 4runner I purchased. I recommend her to everyone I know when they are talking about buying a new or used vehicle. Coreena's after care has been excellent as well always checking in to see how I am likeing the 4runner even if Im just stopping in to oogle the latest or greatest new shiny pro edition or this or that. Very kind and helpful. More

Very helpful I was very hesitant to go in, but I’m glad I did! Haneen is very knowledgeable and assured me that my car is in great hands. I have recommended servic I was very hesitant to go in, but I’m glad I did! Haneen is very knowledgeable and assured me that my car is in great hands. I have recommended service here to all my friends and family. Will never go anywhere else, great service at a reasonable price...thanks again! More

Excellent customer service Matthew was awesome, he also went the extra miles and get the best price on a tacoma and appraisal for my truck..very very accommodating and very dedi Matthew was awesome, he also went the extra miles and get the best price on a tacoma and appraisal for my truck..very very accommodating and very dedicated to his clients. Will definately return and deal with amanda and Matthew highly recommend! Thank you Matthew and Amanda ! More

Excellent Customer service I would reccomend anyone to visit and do business with this dealership.. Ali Sahly was amazing; I really appreciate how he took the time out to provid I would reccomend anyone to visit and do business with this dealership.. Ali Sahly was amazing; I really appreciate how he took the time out to provide extraordinary customer service.. Also, big shout out to Mat, great guy! and Lisa from Finance. Awesome team!! More

Honest Salesperson I have been dealing on a Toyota Highlander for the last few days and found two dealers with the same car. I happened to go to the other dealer first b I have been dealing on a Toyota Highlander for the last few days and found two dealers with the same car. I happened to go to the other dealer first but Ali contacted me very soon after and was very honest, upfront and competitive. I ended up going to the other location to make the purchase only because it is closer to where I live and work but I truly appreciated Ali's hard work, timely responses and honest upfront attitude. More

Part's replacement Hanan personally phoned me when the part ordered for Camry arrived, so I could scheduled service appointment. Aeroplan miles was promptly credited too Hanan personally phoned me when the part ordered for Camry arrived, so I could scheduled service appointment. Aeroplan miles was promptly credited too.Thank you! More

Awesome experience I had the opportunity to work with Rene. I had a number of questions for him which he answered promptly and professionally. He was very well informed I had the opportunity to work with Rene. I had a number of questions for him which he answered promptly and professionally. He was very well informed about the product and was more interested in making sure that it met my needs. Definitely someone that I would recommend to see about buying a vehicle! More

Regular vehicles maintenance Service advisor Jordana was able to booked me in for two vehicles regular maintenance in the same day,delivered on time and complimentary car washes. Service advisor Jordana was able to booked me in for two vehicles regular maintenance in the same day,delivered on time and complimentary car washes. Jordana was patient and thorough explaining what need to be done. She registered my Aeroplan number on September 18 and I got miles credited promptly on September 21. And enjoy complimentary breakfast at the cafeteria. More

Prius C 4 door Hatch Back I got your e-mail this morning asking for a review...well you asked for it. I bought a brand new Prius off the Showroom floor in March. In August it I got your e-mail this morning asking for a review...well you asked for it. I bought a brand new Prius off the Showroom floor in March. In August it wouldn't start. The vehicle has had to be towed twice and driven twice to the service center. It is still there (September 8th). The first time they did nothing but charge the battery, second time replaced the battery, third time replaced a fuse, this last time they still have no idea what went wrong. They gave me a loaner that I don't like to drive (too big and tacky). I was refused my money back by the General Manager- which is my first choice to resolve this matter, and frankly not an unreasonable request after what I've put up with. I can trade in the vehicle or wait until I get this one back, but honestly I don't trust it anymore. This should not be happening. I paid a high price for a new vehicle that has let me down. I think Toyota Canada needs to step in and give me a full refund! I am extremely frustrated and disappointed. More

All about the customer service rep. This was not my first visit to the dealership but the other trips were ordinary. On this visit i was greeted by Haneen Halabi who was pleasant and af This was not my first visit to the dealership but the other trips were ordinary. On this visit i was greeted by Haneen Halabi who was pleasant and after listening to my comments and concerns booked my vehicle in for service. to my surprise she quickly had my Truck heading into service. i was offered coffee or water while i waited. she updated me quickly on the findings of the Mechanic in the back and told me the plan. she said it would be about 40min. as i checked my watch around the 40 min mark Haneen came to tell me the truck was done. she also mentioned there was a missing valve stem cover on one of my wheels and that she replaced it (nice touch). i think i will be telling family and friends to request Haneen when they stop in for service. More