Toyota Northwest Edmonton

Customer Service #1 Huge shout out to Jordana in service and to Luke as GM of sales. Had a bit of a hiccup with my 2014 Tundra purchased from there but they did everythi Huge shout out to Jordana in service and to Luke as GM of sales. Had a bit of a hiccup with my 2014 Tundra purchased from there but they did everything the right way! Jordana is amazing! This girl even called me twice on her days off to let me know what was going on! That is above and beyond! More

Outstanding and efficient customer service and attentiveness HIGHLY recommend!! The following employees have been so fantastic in assisting me in a stressful situation and each need to be recognized accordingly: HIGHLY recommend!! The following employees have been so fantastic in assisting me in a stressful situation and each need to be recognized accordingly: Jordana: You’ve been prompt and considerate from moment I saw you - thank you Haneen: Thank you for listening to my concerns and being very reasonabe about my situation Mike (Shop Foreman): Mike is courteous, and extremely knowledgeable and respectful. Not only was he 100% honest with me, he even allowed me to come to back me to see for myself what was wrong - NO OTHER MECHANIC I’ve dealt with has done that. You guys went above and beyond. It IS possible to have a positive experience at a dealership. Thank you all so much for all your time, diligence and assistance. I will surely return here. Ruth More

Best Service Department Went in because I needed my car looked at due to issues with refueling. Right from the get go, everyone I met was extremely professional and kind. The Went in because I needed my car looked at due to issues with refueling. Right from the get go, everyone I met was extremely professional and kind. They were very quick to take me in, for me to talk with the service advisor, and for the car to get checked out. Fast, effecient, and extremely courteous, that was my experience! Would definitely recommend for service, and I know if I need service on my car, I'm coming here (even though it's on the other side of the city for me, it's worth the drive!) More

Stress Free Experience Paul was helpful and informative. I walked in, and 5 hours later I had my new vehicle at home with all the paperwork, insurance, plates, and registra Paul was helpful and informative. I walked in, and 5 hours later I had my new vehicle at home with all the paperwork, insurance, plates, and registration completed. The vehicle was delivered clean and full of gas. I am confident to recommend Paul and this beautiful new Toyota dealership to anyone! More

AWESOME CUSTOMER SERVICE!! Even though I didn’t buy a car (yet), I was very impressed by the way I was treated by Ken and his managers. Gave me all the information I needed (wit Even though I didn’t buy a car (yet), I was very impressed by the way I was treated by Ken and his managers. Gave me all the information I needed (with no pressure) and gave me a tour around the beautiful dealership! I will definitely be back as soon as I’m ready to purchase! To Anyone that wants great and friendly customer service I highly recommend to see Ken or anyone of his managers! More

Great customer service! Darryl in Finance did a fantastic job explaining in details how warranty works and what coverage suits me. Paul was very friendly and knowledgeable in Darryl in Finance did a fantastic job explaining in details how warranty works and what coverage suits me. Paul was very friendly and knowledgeable in explaining what options I have when buying a car. Definitely recommending the Edmonton Northwest Toyota dealership for their outstanding customer service! More

Amazing Experience All Around Absolutely amazing service from start to finish. Highly recommend. In the market for a Toyota? This is the place to go. Walked in same day for a test Absolutely amazing service from start to finish. Highly recommend. In the market for a Toyota? This is the place to go. Walked in same day for a test drive, walked out having completed a finance application. I have never had a better experience buying a vehicle. More

4 Runner Great experience purchasing my new Toyota 4Runner! Bob was great, easy to work with and very knowledgeable. Vehicle was delivered on time and as promi Great experience purchasing my new Toyota 4Runner! Bob was great, easy to work with and very knowledgeable. Vehicle was delivered on time and as promised. More

Good service until the deal is done Super friendly, great customer service....until all the paperwork is signed and you walk off the lot. Called 2 months after purchasing a used vehicle Super friendly, great customer service....until all the paperwork is signed and you walk off the lot. Called 2 months after purchasing a used vehicle from them, seeing if they’d be willing to do something for the headlight that I discovered was broken. Called amvic to see what my rights were and they said it’s a he said she said situation. So service inspection clearly wasn’t done properly. Tried to talk to Ali el khurdi but didn’t call back etc. Finally got a hold of some manger, must have been a big deal...in some other life, I asked what he could do and I believe his response was “absolutely not”. I Asked if there was any way he could help he said he would see if there were any places that could sell me a new one for cheap, which I knew I wasn’t getting a call back. Just another slimie dealership. Don’t be fooled. More

Highly Recommended Art and his Northwest Toyota dealership came highly recommended from Marc Tellier, who runs TireCraft over on 118 ave by the old airport. Art has b Art and his Northwest Toyota dealership came highly recommended from Marc Tellier, who runs TireCraft over on 118 ave by the old airport. Art has been amazing to deal with; from arranging numerous meetings with David Aiman ( who was also fantasic to deal with) that had to happen over multiple days due to our busy work schedule. There was never any hesitation to assist us in any way, and any questions that we had were answered very quickly or escalated to someone who had more specific product knowledge, who in turn were more than timely with the responses. I would not hesitate to recommend dealing with Art - I had a long time relationship with another manufacture dealership through which our family had either leased or purchased 5 previous vehicles, and they burnt the bridge with me when they told me that in doing my due diligence, I was wasting both the Sales Mgr and Sales persons time. Needless to say, I will never go back there, but the silver lining in this is the intro to Art from Marc. I have another veh which is probably on its last legs, and am looking forward to when it dies, so I can deal with Art again. Thanks again Art, for making this experience a really enjoyable one; which is something I have really never been able to say before when vehicle shopping. :) More