Toyota Northwest Edmonton

Worst Experience Purchased 2019 Camry in November 2018 for an ETA of January 2019. This was supposed to be a birthday present for our daughter. Upon following up in th Purchased 2019 Camry in November 2018 for an ETA of January 2019. This was supposed to be a birthday present for our daughter. Upon following up in the beginning of January we were advised by Lucas (general sales manager) that the vehicle order was rejected by Toyota Canada as the dealership didn’t meet their sales target. He said another order was placed and the new ETA was for end of March 2019. Couple of days later we were advised of a new ETA which now became end of May. When we contacted Toyota Canada to find out why the order was rejected, found out that order was never put through to begin with. Firstly Toyota Northwest messed up and lied about it. Secondly they knew this was a very important purchase for us and still failed to deliver. We have dealt with them for the past 22yrs and have seen the sales & service both going down hill. It’s all about quantity now rather than quality. Since then we have purchased another vehicle from Lexus and are very happy with the service. More

Customer Service #1 Huge shout out to Jordana in service and to Luke as GM of sales. Had a bit of a hiccup with my 2014 Tundra purchased from there but they did everythi Huge shout out to Jordana in service and to Luke as GM of sales. Had a bit of a hiccup with my 2014 Tundra purchased from there but they did everything the right way! Jordana is amazing! This girl even called me twice on her days off to let me know what was going on! That is above and beyond! More

Outstanding and efficient customer service and attentiveness HIGHLY recommend!! The following employees have been so fantastic in assisting me in a stressful situation and each need to be recognized accordingly: HIGHLY recommend!! The following employees have been so fantastic in assisting me in a stressful situation and each need to be recognized accordingly: Jordana: You’ve been prompt and considerate from moment I saw you - thank you Haneen: Thank you for listening to my concerns and being very reasonabe about my situation Mike (Shop Foreman): Mike is courteous, and extremely knowledgeable and respectful. Not only was he 100% honest with me, he even allowed me to come to back me to see for myself what was wrong - NO OTHER MECHANIC I’ve dealt with has done that. You guys went above and beyond. It IS possible to have a positive experience at a dealership. Thank you all so much for all your time, diligence and assistance. I will surely return here. Ruth More

Best Service Department Went in because I needed my car looked at due to issues with refueling. Right from the get go, everyone I met was extremely professional and kind. The Went in because I needed my car looked at due to issues with refueling. Right from the get go, everyone I met was extremely professional and kind. They were very quick to take me in, for me to talk with the service advisor, and for the car to get checked out. Fast, effecient, and extremely courteous, that was my experience! Would definitely recommend for service, and I know if I need service on my car, I'm coming here (even though it's on the other side of the city for me, it's worth the drive!) More

Stress Free Experience Paul was helpful and informative. I walked in, and 5 hours later I had my new vehicle at home with all the paperwork, insurance, plates, and registra Paul was helpful and informative. I walked in, and 5 hours later I had my new vehicle at home with all the paperwork, insurance, plates, and registration completed. The vehicle was delivered clean and full of gas. I am confident to recommend Paul and this beautiful new Toyota dealership to anyone! More

AWESOME CUSTOMER SERVICE!! Even though I didn’t buy a car (yet), I was very impressed by the way I was treated by Ken and his managers. Gave me all the information I needed (wit Even though I didn’t buy a car (yet), I was very impressed by the way I was treated by Ken and his managers. Gave me all the information I needed (with no pressure) and gave me a tour around the beautiful dealership! I will definitely be back as soon as I’m ready to purchase! To Anyone that wants great and friendly customer service I highly recommend to see Ken or anyone of his managers! More

Great customer service! Darryl in Finance did a fantastic job explaining in details how warranty works and what coverage suits me. Paul was very friendly and knowledgeable in Darryl in Finance did a fantastic job explaining in details how warranty works and what coverage suits me. Paul was very friendly and knowledgeable in explaining what options I have when buying a car. Definitely recommending the Edmonton Northwest Toyota dealership for their outstanding customer service! More

Amazing Experience All Around Absolutely amazing service from start to finish. Highly recommend. In the market for a Toyota? This is the place to go. Walked in same day for a test Absolutely amazing service from start to finish. Highly recommend. In the market for a Toyota? This is the place to go. Walked in same day for a test drive, walked out having completed a finance application. I have never had a better experience buying a vehicle. More

4 Runner Great experience purchasing my new Toyota 4Runner! Bob was great, easy to work with and very knowledgeable. Vehicle was delivered on time and as promi Great experience purchasing my new Toyota 4Runner! Bob was great, easy to work with and very knowledgeable. Vehicle was delivered on time and as promised. More

Good service until the deal is done Super friendly, great customer service....until all the paperwork is signed and you walk off the lot. Called 2 months after purchasing a used vehicle Super friendly, great customer service....until all the paperwork is signed and you walk off the lot. Called 2 months after purchasing a used vehicle from them, seeing if they’d be willing to do something for the headlight that I discovered was broken. Called amvic to see what my rights were and they said it’s a he said she said situation. So service inspection clearly wasn’t done properly. Tried to talk to Ali el khurdi but didn’t call back etc. Finally got a hold of some manger, must have been a big deal...in some other life, I asked what he could do and I believe his response was “absolutely not”. I Asked if there was any way he could help he said he would see if there were any places that could sell me a new one for cheap, which I knew I wasn’t getting a call back. Just another slimie dealership. Don’t be fooled. More