Toyota Northwest Edmonton

Happy Customer. I bought a used 2016 Honda here, and would highly recommend them to anyone looking for great customer service. They have a very friendly and professio I bought a used 2016 Honda here, and would highly recommend them to anyone looking for great customer service. They have a very friendly and professional team, and are willing to go above and beyond for their customers. One stand-out moment that I'de be remise to mention is when Lukasz K. PERSONALLY ran out and purchased a replacement laptop charger for me while I waited for my car to be serviced, because it had accidentally been damaged in the waiting area. Thanks Lukasz! I will be back for service (I've been helped by Hanan three times, and she is great), and will always come to Northwest Toyota first for me and my family's car needs. Thank you! More

Exceptional Customer Service Absolutely fantastic service from start to finish. Both Ian and Bob were fun and friendly to deal with and very professional. They made the experience Absolutely fantastic service from start to finish. Both Ian and Bob were fun and friendly to deal with and very professional. They made the experience very easy. The truck was supposed to take up to 6 months to come in and was delivered in less then 3!! I would highly recommend Ian, Bob and Toyota Northwest if you are in the market for a vehicle. More

Horrible and unprofessional customer service! Avoid! Absolutely disappointed! Horrible customer service! The dealer we had scheduled to see didn't even show up to the meeting. We had driven almost 30 km Absolutely disappointed! Horrible customer service! The dealer we had scheduled to see didn't even show up to the meeting. We had driven almost 30 km on Sunday morning to check a car. Apparently, the vehicle we wanted to see had been already sold, and the dealer hadn't even bothered to inform us about it to save us an unnecessary trip! The next day when I poured my frustration into an email to the dealer the next day, he tried to blame me for not giving him $500 deposit to hold the car which I hadn't even had a chance to see yet! It was unprofessional and very inconsiderate and reflects poorly on the customer service of the place. I am very disappointed and will never recommend this place. T.A. More

Very Reliable Service Advisor. Hanan is the 'only' service department employee in Toyota Northwest Edmonton that I trust. She is very reliable, friendly, and resourceful. She know Hanan is the 'only' service department employee in Toyota Northwest Edmonton that I trust. She is very reliable, friendly, and resourceful. She knows more about my situation as a car owner, and a customer than anyone else working there. I hope she is around for a long, long time!!!! More

World class service There is not one individual at northwest Toyota location that I observed in my 2 day adventure at the dealership that did not show the upmost respec There is not one individual at northwest Toyota location that I observed in my 2 day adventure at the dealership that did not show the upmost respect , honesty and integrity to any costumer that walked in its doors from open to close. Every friendly face from the parts and maintenance counter to sales associates , finance contributed to a experience that all dealerships should strive to accomplish. As I await patiently and strole around the sales floor for a few hours daydreaming about driving away in a Tacoma TRD pro. I observed everything from sales associates running to areas to get paperwork for customers. From people taking the time and treating people better then family and fighting for the best prices and deals. That relationships were more important then making the most cash out of a deal. That the care and consideration for people. I observed a sales manager give free lunch to a family while they wait understanding that a vehicle purchase can be a long process. Without hesitation. The most important part was from Paul , Lukasz and maja I would describe as total transparency that every aspect was straightforward and explained with the upmost honesty. This experience was beyond amazing. If you are looking for a new or used vehicle northwest Toyota edmonton is the only stop you need to make. The vehicles do not make Toyota good it’s the team at nothwest Toyota that make the company In what I would say a leader in what all dealerships should be. More

Best dealership in Edmonton I would highly recommend this dealership to any of my friends and family! The management is fantastic and extremely professional - especially Luke Kop I would highly recommend this dealership to any of my friends and family! The management is fantastic and extremely professional - especially Luke Kopec. He went above and beyond to make sure I was happy with my purchase. I loved doing business with Toyota North West and will continue doing business with them in the future. More

Great service, couldn't ask for better Came in for my first 8,000 km service this past weekend and had yet another amazing experience. Angela gave me a hand directly and when I inquired abo Came in for my first 8,000 km service this past weekend and had yet another amazing experience. Angela gave me a hand directly and when I inquired about the automatic starter that was owing from my purchase she jumped right to finding out if the parts were in and was so happy to get that done for me as well. She was also so helpful to answer the couple questions I had. Couldn't ask for better service and highly recommend Toyota North Edmonton! More

5 Stars I recently bought a 2019 Toyota 4 Runner Nightshade. Ali was always there to answer my questions even on his days off. I ended up getting exactly what I recently bought a 2019 Toyota 4 Runner Nightshade. Ali was always there to answer my questions even on his days off. I ended up getting exactly what I wanted and couldn't be happier with my purchase. Buying a new car is a big decision and not once did I feel rushed or pressured to buy. Even after Ali took the time to make sure I was 100% satisfied with my purchase. Highly recommend this dealership to anyone ! More