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Toyota Northwest Edmonton

Edmonton, AB

4.1
1,587 Reviews

14240 137 Ave NW

Edmonton, AB

T5L 5H7

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Showing 1,587 reviews

June 17, 2019

AAA service !!! When the Camry"s check engine light was on and vehicle was running hesitantly ;I called and Hanan was able to accommodate me for same day appointment More

by Cam R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hanan Borhot
Jun 17, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review Cam! We're thrilled to hear that we were able to get your Camry in the same day, so you could get it back on the road! -The Toyota Northwest Edmonton Team

June 05, 2019

no genuine concern I have been here many times even when it was a kingway toyota (if they are the same company) I actually bought my car there and referred my friend. Ni More

by Abdul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hanan Borhot, Angela Wu-Xu, Jeeva Mylsamy, Cathy Baptista, Amanda Hollen, Jordana Bautista
Jun 10, 2019 -

Toyota Northwest Edmonton responded

Hi Abdul. Thank you for taking the time to voice your comments and concerns. We're sorry to hear about the experience that you had, but rest assured that we will be keeping all of this in consideration moving forward to ensure that this type of experience doesn't happen in the future. If there is anything we can do to rectify the situation, please give us a call at 780-900-5890. -The Toyota Northwest Management Team

More
May 27, 2019

Darryl Bourgeois is the man to go see Darryl Bourgeois is more then a finance manager. he takes the time to go through everything in depth with you. i bought my first car thu Darryl and More

by duboski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Bourgeois
May 27, 2019 -

Toyota Northwest Edmonton responded

Thank you for the review! We're thrilled to hear that Daryl was able to help you have such a pleasant experience! Enjoy your new vehicle, we can't wait to see you back again soon!

May 24, 2019

Your Needs on Priority Hats of to Mr Dominic Regard able & Friendly Attribute, perfect follow up and communication BUT not Pressure able Sale, he put his beat Sales Person S More

by Nitan
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simon Serna, Maher Ajaj, Dominic Ammar, Lukasz Kopec
May 24, 2019 -

Toyota Northwest Edmonton responded

Thank you for the review Nitan! We appreciate you taking the time to leave your thoughts, and it's excellent that our team was able to help you out so effectively and efficiently! We can't wait to see you back again. -The Toyota Northwest Edmonton Team

May 21, 2019

Wrong parts provided, terrible service/calls not returned I picked up a hub assy for a 2011 Rav4. Once the mechanic tried to install, realized wrong part was provided. Later learned, was one digit off in the More

by Wanda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Sep 13, 2019 -

Toyota Northwest Edmonton responded

Hi Wanda. Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience, and would appreciate the opportunity to rectify the situation. Unfortunately we are unable to find your contact information based on your username, so please contact us at 780-478-8300. We look forward to hearing from you. -The Toyota Northwest Edmonton Team

More
May 21, 2019

Exceptional Customer Service!! As always, Hanan delivers exceptional customer service that is unmatched. Her personal involvement to ensure customer satisfaction from start to finis More

by Grateful customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hanan Borhot
May 22, 2019 -

Toyota Northwest Edmonton responded

Thank you for the review! We're thrilled to hear that Hanan was able to provide such a positive experience! Thank you for making the trek, we're glad to have you as a part of our family! -The Toyota Northwest Team

May 15, 2019

Bait and Switch This is a bait and switch dealer! Booked an appoint to look at a used vehicle the next morning at 11am. Drove from out of town only to have them tell More

by bottomline
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christopher Catapangan, Angela Wu-Xu, Mark La Torre
May 09, 2019

Our journey to buy an SUV After Joan and myself met Damion Stodola our salesman we knew we had found the person and then company that would help in the process. He was friendly More

by Maroan65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damion Stodola Great salesman!, Christopher Catapangan, Darryl Bourgeois
May 10, 2019 -

Toyota Northwest Edmonton responded

Thanks Maroan65, for the review. We're happy to hear that Damion was able to get you into the Toyota SUV of your dreams! Enjoy it - hit the roads hard this summer! Thanks for choosing us, and for taking the time to leave us such a positive review! -The Toyota Northwest Team

April 11, 2019

Not recommended for 160 pt inspection I was so sad I wasted my money & time @ northwest Toyota for 160pt inspection. I wish I could get my money back. Actually what happened, is that I boo More

by jaspal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hanan Borhot
April 08, 2019

Excellent service and dealership From the time I pulled in to the time I left, I felt welcomed and relaxed. The personnel I dealt with were very friendly, knowledgeable, and relaxed. More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hanan Borhot
May 22, 2019 -

Toyota Northwest Edmonton responded

Thanks Ron, for the review! We're ecstatic to hear that you had such a positive experience, especially with Hanan. And don't feel like you have to break something to come and see us, we'd love to see you back anytime - even if you don't need something fixed! -The Toyota Northwest Team

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