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Toyota Northwest Edmonton
Edmonton, AB
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Engine replacement On July 12 Camry was dropped off for engine replacement.A loaner Prius was given while waiting for the used 90,000 km engine to arrive to replace orig On July 12 Camry was dropped off for engine replacement.A loaner Prius was given while waiting for the used 90,000 km engine to arrive to replace original 2007 Camry 142,160 km engine.On July 24 returned the loaner vehicle and pick up the Camry.Thank you Hanan and the service team ,the Camry is back on the road! More
“Relax” The finance manager told my husband to “relax” after quoting us the wrong price for our toyota rav 4. Poor service and attitude from the salesmen. The finance manager told my husband to “relax” after quoting us the wrong price for our toyota rav 4. Poor service and attitude from the salesmen. More
Great service Thank you to Ali Elkurdi for a great experience and providing us with genuine service and assistance. Definitely coming back for another one and serv Thank you to Ali Elkurdi for a great experience and providing us with genuine service and assistance. Definitely coming back for another one and service my new Tacoma More
Thanks Second time working with Ali thank you for all the help, looking for a vehicle come to Toyota Northwest Edmonton great staff and service. Thank you Second time working with Ali thank you for all the help, looking for a vehicle come to Toyota Northwest Edmonton great staff and service. Thank you More
Amazing service Me and my wife were looking for new car , than we saw new MDX 2019 at Northwest Toyota online. We decided to go and look at it. We saw Mark outside th Me and my wife were looking for new car , than we saw new MDX 2019 at Northwest Toyota online. We decided to go and look at it. We saw Mark outside there who is very happy person than took to his cabin. We told him this is what we are looking. He did really good to explain everything to us . He has a lots of knowledge and than Chris helped him to cause we need to trade our old vehicle too. Both of them were very friendly and gave us good deal .Thank you Mark and Chris for everything. We will for sure recommend Toyota Northwest to all friends and family.. Inder khaira More
Mark la Torre Such an amazing employee with Northwest Toyota... so happy with his service and all the help he does .. we just bought a vehicle from him. Very nice g Such an amazing employee with Northwest Toyota... so happy with his service and all the help he does .. we just bought a vehicle from him. Very nice guy. Surely recommend him to see him when you visit Northwest Toyota next. Khaira More
A great experience My wife and I dealt with Jordy Lee in finding a vehicle for our growing family. Jordy doesn't claim to know everything like the cliché sales guy but h My wife and I dealt with Jordy Lee in finding a vehicle for our growing family. Jordy doesn't claim to know everything like the cliché sales guy but he knows a lot, and if he doesn't have an answer to any question he will to find out from someone who does. That kind of humble trait is so rare and refreshing and it made it so easy for us to get behind the wheel of what we were looking for. The amount of moving around he does to make us at ease and happy with our purchase was incredible. An honest guy who works his tail off, Thank You Jordy and the entire staff at Toyota Northwest. More
Amazing service absolutely amazing service. My husband and myself recently bought a new car from Jordy. He made both myself and my husband comfortable and treated as absolutely amazing service. My husband and myself recently bought a new car from Jordy. He made both myself and my husband comfortable and treated as equals. As a woman I’m often treated as less important when in places revolving around cars. Jordy listened to my opinions and wants and made me feel valued. Would you 100% recommend him and Toyota northwest Edmonton to anyone looking for a new car. More
Exceptional customer service experience Hanan never fails to deliver exceptional customer service. She accommodated a convenient appointment time and arranged transportation for me during th Hanan never fails to deliver exceptional customer service. She accommodated a convenient appointment time and arranged transportation for me during the time that my vehicle was in for repairs. Without Hanan being at this location I would not drive the distance to this dealership as it is outside of my geographical area. I always enjoy coming to this location because of the care and service Hanan offers. Thank you Toyota for showing appreciation to your customers! More
THROWING THE BABY OUT WITH THE BATHWATER. I booked an appointment for a simple radiator flush and a belt change (it looked worn and making noise). This needed to be fixed as we were about to I booked an appointment for a simple radiator flush and a belt change (it looked worn and making noise). This needed to be fixed as we were about to go on a vacation trip.I was told later the noise was from fluid leaking onto the belt and pulleys.When i asked how much to fix it she listed off the water pump,timing cover,front crankcase seal,all told including labour would be $3300!! I couldn't afford it and still have a vacation. Then she puts the mechanic on the phone to convince me the repairs are necessary, after i talk with him for a bit i decided to stick with what i wanted done in the first place minus the belt change b/c he told me it's still working?? and should hold up for the vacation. A few days later i decided to err on caution and get it changed anyway.This time i booked at a different Toyota dealership.The service rep there told me it was a good thing i came in as the belt is covered in fluid and wouldn't have held up. They pinpointed the cause of the leak onto the belt total cost of $840 all in,good to go.A difference of $2500!! I was a repeat customer,i won't be back after this fiasco. I'd rather drive across town knowing i'll get ab honest assessment from the service dept,fresh hot coffee while I wait and a comp.carwash that works. More