Toyota Northwest Edmonton

Highly Recommended Art and his Northwest Toyota dealership came highly recommended from Marc Tellier, who runs TireCraft over on 118 ave by the old airport. Art has b Art and his Northwest Toyota dealership came highly recommended from Marc Tellier, who runs TireCraft over on 118 ave by the old airport. Art has been amazing to deal with; from arranging numerous meetings with David Aiman ( who was also fantasic to deal with) that had to happen over multiple days due to our busy work schedule. There was never any hesitation to assist us in any way, and any questions that we had were answered very quickly or escalated to someone who had more specific product knowledge, who in turn were more than timely with the responses. I would not hesitate to recommend dealing with Art - I had a long time relationship with another manufacture dealership through which our family had either leased or purchased 5 previous vehicles, and they burnt the bridge with me when they told me that in doing my due diligence, I was wasting both the Sales Mgr and Sales persons time. Needless to say, I will never go back there, but the silver lining in this is the intro to Art from Marc. I have another veh which is probably on its last legs, and am looking forward to when it dies, so I can deal with Art again. Thanks again Art, for making this experience a really enjoyable one; which is something I have really never been able to say before when vehicle shopping. :) More

You may manage to change my mind.. I was in on Friday, November 16 to get a remote starter put in. You will see from my review back in June when I purchased my truck, things went sidew I was in on Friday, November 16 to get a remote starter put in. You will see from my review back in June when I purchased my truck, things went sideways....I was not happy. All I kept thinking was, the service side needs to be better than sales, because I won't be buying my next Toyota here (and my next vehicle will be Toyota). My first visits to the service department were pleasant but not awesome due to the lack of communication between sales and service. But my last visit was incredible. I finally felt like someone cared and wanted to make the wrong, right!!! Cory obviously did his homework and knew that me and "Northwest Toyota" started on the wrong foot. Cory made me feel like I was, in fact, a priority and I left the dealership incredibly happy. If the service I received on Friday continues down this road, I will seriously consider buying my next Toyota here again. The service department, in my opinion, is just as crucial as the sales department. Thank you Cory. Also, Cory had another guy help me out with the "techy" part of my remote starter. I am so sorry I forgot his name, because he was great to deal with as well. More

AMAZING SERVICE WAS DUE FOR A NEW VEHICLE. MY CURRENT ONE WAS GIVING ME NOTHING BUT PROBLEMS. IAN TOOK THE TIME TO SHOW ME 6 DIFFERENT MODELS AND WAS VERY PATIENT WIT WAS DUE FOR A NEW VEHICLE. MY CURRENT ONE WAS GIVING ME NOTHING BUT PROBLEMS. IAN TOOK THE TIME TO SHOW ME 6 DIFFERENT MODELS AND WAS VERY PATIENT WITH ME. I HAVE NOT PURCHASED A VEHICLE FOR OVER 15 YEARS AND WANTED TO BE SURE THE VEHICLE IM PURCHASING IS GOING TO BE PERFECT. FROM START TO FINISH IAN WAS PERFECT. NOT PUSHY AND VERY KIND. HIGHLY RECOMMEND HIM TO ALL MY FRIENDS AND FAMILY. More

Oil Change Amazing service and excellent communication very capable and prompt. Extreamly competent excels in her service role. She has been extreamly helpful, I Amazing service and excellent communication very capable and prompt. Extreamly competent excels in her service role. She has been extreamly helpful, I would recommend that all my friends and family work with Hanan. More

Sales of a new 4runner Coreena is such an excellent sales person. Coreena's depth of knowledge and experience with the 4runner I purchased made it such a simple procesz, she Coreena is such an excellent sales person. Coreena's depth of knowledge and experience with the 4runner I purchased made it such a simple procesz, she was extremely professional and very good at managing all of her details for the sale of the 4runner I purchased. I recommend her to everyone I know when they are talking about buying a new or used vehicle. Coreena's after care has been excellent as well always checking in to see how I am likeing the 4runner even if Im just stopping in to oogle the latest or greatest new shiny pro edition or this or that. Very kind and helpful. More

Very helpful I was very hesitant to go in, but I’m glad I did! Haneen is very knowledgeable and assured me that my car is in great hands. I have recommended servic I was very hesitant to go in, but I’m glad I did! Haneen is very knowledgeable and assured me that my car is in great hands. I have recommended service here to all my friends and family. Will never go anywhere else, great service at a reasonable price...thanks again! More

Excellent customer service Matthew was awesome, he also went the extra miles and get the best price on a tacoma and appraisal for my truck..very very accommodating and very dedi Matthew was awesome, he also went the extra miles and get the best price on a tacoma and appraisal for my truck..very very accommodating and very dedicated to his clients. Will definately return and deal with amanda and Matthew highly recommend! Thank you Matthew and Amanda ! More

Excellent Customer service I would reccomend anyone to visit and do business with this dealership.. Ali Sahly was amazing; I really appreciate how he took the time out to provid I would reccomend anyone to visit and do business with this dealership.. Ali Sahly was amazing; I really appreciate how he took the time out to provide extraordinary customer service.. Also, big shout out to Mat, great guy! and Lisa from Finance. Awesome team!! More

Honest Salesperson I have been dealing on a Toyota Highlander for the last few days and found two dealers with the same car. I happened to go to the other dealer first b I have been dealing on a Toyota Highlander for the last few days and found two dealers with the same car. I happened to go to the other dealer first but Ali contacted me very soon after and was very honest, upfront and competitive. I ended up going to the other location to make the purchase only because it is closer to where I live and work but I truly appreciated Ali's hard work, timely responses and honest upfront attitude. More

Part's replacement Hanan personally phoned me when the part ordered for Camry arrived, so I could scheduled service appointment. Aeroplan miles was promptly credited too Hanan personally phoned me when the part ordered for Camry arrived, so I could scheduled service appointment. Aeroplan miles was promptly credited too.Thank you! More