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Toyota Northwest Edmonton

Edmonton, AB

4.1
1,589 Reviews

14240 137 Ave NW

Edmonton, AB

T5L 5H7

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Showing 1,589 reviews

August 12, 2019

Engine replacement On July 12 Camry was dropped off for engine replacement.A loaner Prius was given while waiting for the used 90,000 km engine to arrive to replace orig More

by Cam R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hanan Borhot
Aug 12, 2019 -

Toyota Northwest Edmonton responded

Thanks Cam, for the review! We're so pleased to hear that Hanan and the rest of our team were able to get your Camry back on the road in less than 2 weeks! We also hope that you enjoyed the Prius while you had it! We can't wait to see you back again soon. -The Toyota Northwest Edmonton Team

August 05, 2019

“Relax” The finance manager told my husband to “relax” after quoting us the wrong price for our toyota rav 4. Poor service and attitude from the salesmen. More

by Anon1234
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Ali El Kurdi
Sep 13, 2019 -

Toyota Northwest Edmonton responded

Thank you for taking the time to voice your comments and concerns. We're very sorry to hear about your experience, and would appreciate the opportunity to rectify the situation. Unfortunately we are unable to find your contact information based on your username, so please contact us at 780-478-8300. We look forward to hearing from you. -The Toyota Northwest Edmonton Team

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August 05, 2019

Great service Thank you to Ali Elkurdi for a great experience and providing us with genuine service and assistance. Definitely coming back for another one and serv More

by Jack23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali El Kurdi
Aug 06, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review Jack! We're so happy to hear that Ali and the rest of our team were able to help you out! Enjoy your new Tacoma, we can't wait to see you back again soon! -The Toyota Northwest Edmonton Team

August 05, 2019

Thanks Second time working with Ali thank you for all the help, looking for a vehicle come to Toyota Northwest Edmonton great staff and service. Thank you More

by Jack23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali El Kurdi, Dominic Ammar
Aug 30, 2019 -

Toyota Northwest Edmonton responded

Thanks Jack, for the review! We're thrilled to hear that Ali and the rest our team were able to provide great service! Thank you for the recommendation, we can't wait to see you back again soon! -The Toyota Northwest Edmonton Team

July 31, 2019

Amazing service Me and my wife were looking for new car , than we saw new MDX 2019 at Northwest Toyota online. We decided to go and look at it. We saw Mark outside th More

by Mark Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Catapangan, Mark Baker
Jul 31, 2019 -

Toyota Northwest Edmonton responded

Thank you Inder, for the review! We're thrilled to hear that Mark and Chris were able to answer all of your questions, and ensure that you were comfortable throughout the sales process - as well as making sure that you were informed, and that you got a great deal! Enjoy your new vehicle, we can't wait to see you back again soon. -The Toyota Northwest Edmonton Team

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July 31, 2019

Mark la Torre Such an amazing employee with Northwest Toyota... so happy with his service and all the help he does .. we just bought a vehicle from him. Very nice g More

by Mark Baker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Catapangan, Mark La Torre
Jul 31, 2019 -

Toyota Northwest Edmonton responded

Thanks for the review! We're thrilled to hear that Mark was able to help you out! Enjoy your new vehicle, we can't wait to see you back again soon! -The Toyota Northwest Edmonton Team

July 27, 2019

A great experience My wife and I dealt with Jordy Lee in finding a vehicle for our growing family. Jordy doesn't claim to know everything like the cliché sales guy but h More

by Orest
Recommend Dealer
Yes
Employees Worked With
Christopher Catapangan, Ali El Kurdi, Jordy Lee
Jul 29, 2019 -

Toyota Northwest Edmonton responded

Thanks Orest, for the review! We're thrilled to hear that Jordy, and the rest of our team, were able to go the extra mile to ensure that you had a great experience! We hope that you and your family enjoy your new vehicle! We can't wait to see you back again soon. -The Toyota Northwest Edmonton Team

July 24, 2019

Amazing service absolutely amazing service. My husband and myself recently bought a new car from Jordy. He made both myself and my husband comfortable and treated as More

by Lyssybee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maher Ajaj, Jordy Lee
July 08, 2019

Exceptional customer service experience Hanan never fails to deliver exceptional customer service. She accommodated a convenient appointment time and arranged transportation for me during th More

by Grateful customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hanan Borhot
Jul 09, 2019 -

Toyota Northwest Edmonton responded

Thank you for the review! We're thrilled to hear that Hanan and the rest of our service team was able to provide the type of service that makes you want to make the drive! We really appreciate you going out of your way to service your vehicle with us, we can't wait to see you back again soon.-The Toyota Northwest Edmonton Team

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July 08, 2019

THROWING THE BABY OUT WITH THE BATHWATER. I booked an appointment for a simple radiator flush and a belt change (it looked worn and making noise). This needed to be fixed as we were about to More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Hanan Borhot
Jul 11, 2019 -

Toyota Northwest Edmonton responded

Hi Mike. Thank you for taking the time to voice your comments and concerns. We have looked for your information to reach out and attempt to rectify the issue. Unfortunately, we were unable to locate your file - so if you could provide us your contact information we will be in touch as soon as possible. Alternatively, you can also reach out to us at 780-900-5897. We look forward to hearing from you soon. -The Toyota Northwest Service Management Team

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