Toyota Northwest Edmonton

Excellent service while trading in our older Rav4. Northwest Toyota has been wonderful to us since it was built, as was the original Kingsway Toyota. This is our 5th Toyota. We brought our Rav4 in fo Northwest Toyota has been wonderful to us since it was built, as was the original Kingsway Toyota. This is our 5th Toyota. We brought our Rav4 in for a service and ended up trading up for a new 2019 Rav4 Trail. We had read about the new 2019s and considered looking around while our car was being serviced. The week before our appointment, Houssen from Sales called us and asked if we might be interested in trading up. Long story short, once he had taken us for a drive in a Demo, we were sold. We live in the Territories and had our days in Edmonton planned with hotels booked. Houssen went above and beyond to get the exact Trail that we wanted and readied for us, so that we could leave the area for home, on time. Darryl in Finance, too, was tremendous in getting everything in order for us, as well. We also want to mention the two service ladies who have helped us over the years. Thank you so much Angela and Hanan. Your constant caring and communication has been so appreciated. Congratulations Northwest Toyota. You are the best! More

Excellent Client Service! Bought a Tundra last week through internet as I am from Fort McMurray. Each representatives e.g. internet advisor, finance, etc. did a fantastic job t Bought a Tundra last week through internet as I am from Fort McMurray. Each representatives e.g. internet advisor, finance, etc. did a fantastic job throughout the whole process. However, I have to give a big shout to Lucasz, GSM, he went above and beyond the customer service. More

stress free purchase Thanks to Jordy Lee, internet sales manager. Quick, timely responses to inquiries. Courteous and professional, I feel fortunate to have met Jordy. Hi Thanks to Jordy Lee, internet sales manager. Quick, timely responses to inquiries. Courteous and professional, I feel fortunate to have met Jordy. Highly enjoyable experience. More

Surprise Purchase From start to finish the dealing with the personnel of this dealership has been excellent. There has not been any hard sell and a lot of help with the From start to finish the dealing with the personnel of this dealership has been excellent. There has not been any hard sell and a lot of help with the purchase of this car. More

Pros’ Great experience all around sales staff and finance where up front and honest no xx sales techniques car was delivered on time in great condition Great experience all around sales staff and finance where up front and honest no xx sales techniques car was delivered on time in great condition More

Friendly and courteous and no hard sell Damian Stodola was super responsive and easy to work with. I knew what I wanted going in (2020 Prius Prime) and he had the transaction done with a min Damian Stodola was super responsive and easy to work with. I knew what I wanted going in (2020 Prius Prime) and he had the transaction done with a minimum of fuss and without the usual inane back and forth with the sales manager. We had to order the car from Japan and that went quicker than anticipated as well. More

Professional Good service enjoyable buying experience. I got the vehicle I wanted dealing with Mark and the rest of the Northwest team all were professional. I hav Good service enjoyable buying experience. I got the vehicle I wanted dealing with Mark and the rest of the Northwest team all were professional. I have owned Toyota’s for many years and until recently have found some of the salesman and dealerships arrogant in their attitude. More

Knowledgeable service advisor Hanan set up my appointment. Day of service advisor was Ali Haymour who provide clear explanations as to the different types of service and part requi Hanan set up my appointment. Day of service advisor was Ali Haymour who provide clear explanations as to the different types of service and part required to get my Rav4 moving again. First time dealing with Ali was a pleasant experience. Vehicle was ready as estimated and after I made my payment, Angela walked me to the door to show where my car was parked. More

Prolific and Resourceful ! She is indeed what every dealership needs,she handle every situation with precise excellence. Hanan will make you understand, and realize why certa She is indeed what every dealership needs,she handle every situation with precise excellence. Hanan will make you understand, and realize why certain services has to be done to your vehicle. Especially when the person is not a vehicle know how kind of individual like my wife. She ( My Wife ) have complete trust in her ( Hanan ) , and trust me that doesn't come so easily from her. More

Worst Customer Service ! A sale officer who worked on my Trading/buy-off my current leasing vehicle quick the job and i was referred to Ian. He gave me really worst service i A sale officer who worked on my Trading/buy-off my current leasing vehicle quick the job and i was referred to Ian. He gave me really worst service i ever had! My lease expired andI live in Red Deer & drove 2 hrs to see him for vehicle inspection, had little late due to road conditions. He seem to be get mad & not welcome me may be because he was having the lunch or i buy-off leasing vehicle only. Told me that he wanted to leave work, then asked me wait 40 min for nothing ??? His behavior was really bad, unprofessional, sitting, eating & talking to me while i still stood at his office's door. He was lazy even stand up to give me his business card. I don't know why he could be lease/loyalty manager by his terrible customer service. I wish there is 0 star of rating, Wasting my time to come this dealer twice for nothing. Never be back! More