Toyota Northwest Edmonton

This review is for the service department. I was there today with my 2020 sienna. Today is March 17th 2021. There is 32000km on my van. There is a high pitch loud squel that was happening when I was drivi today with my 2020 sienna. Today is March 17th 2021. There is 32000km on my van. There is a high pitch loud squel that was happening when I was driving. So naturally I brought it in, had a video of the noise and everything. Well it took them an hour to even look at my van then told me it needs a break clean due to dirt build up and a 4 wheel balance. Kicker is they themselves installed and balanced my winter tires when I bought the van and they are not on my van full time. Plus at only 32000km dirty breaks would make such a loud noise? Then I had to pay for all of this as its not a warranty issue. So 200$, and hours later I finally get my van back. When I told the service advisor about needed my vehicle by a certain time to go pick up my son from school she informed me that I should plan better as these things take hours and hours long. So I now have my van and am driving home and low and behold it starts to squeal again. FML. Yeah stay far away from this service department. Mayfield Toyota is better. But for sales they are really friendly and helpful. My salesman was Parker go with him. More

My experience purchasing a car from Toyota Northwest was excellent. The staff is amazing, and they have great customer service. I worked with David Liska and it was an absolute pleasure. He was extremely p excellent. The staff is amazing, and they have great customer service. I worked with David Liska and it was an absolute pleasure. He was extremely patient and professional. He knows the car business inside and out and is very knowledgeable about the vehicles, he was quick to answer all my questions. He was upfront and honest and made sure there were no surprises. It was not pressure to make a decision, it was pleasure! This made the experience much more enjoyable. It is a beautiful location, but it is only as good as who you fill it with. Toyota northwest did just that. The Branch is filled with caring, passionate people who are looking to make sure each time you walk through the door it is a fully pleasant experience. More

Today I went to the Toyota Northwest Edmonton for do the maintenance. Great to meet Hanan, and she always offers such great service! I want to give her a thumb up. Very helpful, very kind, and professional! maintenance. Great to meet Hanan, and she always offers such great service! I want to give her a thumb up. Very helpful, very kind, and professional! Thanks to your team! More

Stay Away from this Dealership - " Awful Experience”. I booked my car with them on Jan 09th through a Bill of Sale & was promised I will get the car within 2 months. Tried contacting them at least 10 times booked my car with them on Jan 09th through a Bill of Sale & was promised I will get the car within 2 months. Tried contacting them at least 10 times in March 1st week & they responded on March 09th stating that they never ordered/booked my car with Toyota & do not know why I wasn’t notified earlier than that. They have left me in lurch & are not even trying to do anything. The option they are giving is either I wait 3 more months or take my refund. I have never experienced & heard such an awful customer service from any car dealership. Please DO NOT book your new car through them. They are just playing with our sentiments. I have left at least 5 messages for Lucas (the GSM at the dealership) but he has not called me back yet. I don’t know what to now, I will try to explore my legal options… So learn from my experience & do not, I repeat do not buy from this dealership…. More

My experience with the service department was excellent. Megan helped make everything go smoothly. Thanks for keeping us in the loop. We couldn’t be happier. Megan helped make everything go smoothly. Thanks for keeping us in the loop. We couldn’t be happier. More

Normally buying a new vehicle is a pain however Kelly made this a more pleasant task she was friendly and catered to all our needs, at one point I was unsure if I would go through with the deal but she made this a more pleasant task she was friendly and catered to all our needs, at one point I was unsure if I would go through with the deal but she got more information and the deal was done. One thing I am somewhat disapointed in is the availability of stock in the dealership. More

March 4, 2021Absolutely amazing! We purchased a Toyota March 4, 2021 Absolutely amazing! We purchased a Toyota Venza from Kelly Zizek. Kelly was very professional and her presentation was superior. G March 4, 2021 Absolutely amazing! We purchased a Toyota Venza from Kelly Zizek. Kelly was very professional and her presentation was superior. Great experience!! Shirley Lagasse’s More

I'm really happy and extremely satisfied with my experience in Toyota Northwest. Thanks to Houssen. He really did an amazing job on accommodating us. I've been a customer of Toyota for 5 years but I experience in Toyota Northwest. Thanks to Houssen. He really did an amazing job on accommodating us. I've been a customer of Toyota for 5 years but I never got satisfied as like this before. They gave us the best deals they have. He really help us a lot on every details of our brand new car and guide us until the very end. He's nice and friendly. Thanks to his sales manager and Finance rep. Hannah. Thank you so much again Houssen and Toyota Northwest Team Our family really appreciate your great service. More

I looked up a vehicle sparingly as I was in the market for a car. Left a message and Ketan responded within a day. The service throughout the purchase journey was first class. Ketan is polite and patient. for a car. Left a message and Ketan responded within a day. The service throughout the purchase journey was first class. Ketan is polite and patient. He went above and beyond to deliver excellent client satisfaction. He also got the manager to offer us more discount even though it seemed impossible. I will recommend him and the dealership over and over again. Thank you Ketan for all you did throughout the purchase process More

Recently I bought a vehicle from Northwest Toyota in Edmonton and had a great experience. I live in Calgary, but they offered such a great deal that it was worth the drive. They made the whole experie Edmonton and had a great experience. I live in Calgary, but they offered such a great deal that it was worth the drive. They made the whole experience very easy and I never felt pushed to make a quick decision. They even offered to deliver the vehicle to Calgary free of charge! I dealt with Lukasz and he was fantastic. Very honest, responsive, was willing to answer all my questions and made sure the experience was very comfortable for me and my family. Brendan helped us on the day of pick up and he was great too. They both contacted me after I drove home to make sure everything went well. I highly recommend them. Great deal and great experience. Well worth the drive. More