Toyota Northwest Edmonton

From the moment me and my husband started the process and inquiries to trade in his truck and purchase a Rav 4, Jordy ( internet sales manager) was there to help us through the process !, he answered all our inquiries to trade in his truck and purchase a Rav 4, Jordy ( internet sales manager) was there to help us through the process !, he answered all our questions and fixed any problems along the way. We ended up trading the truck in and buying a new 2021 Rav 4 LE AWD. We did this sale on a Sunday, he had everything ready when we came back on the Monday to get the vehicle. He comes in on his days off to make sure the customer is happy. He is a great guy to deal with and me and my husband will reccomend him to anyone. He is a people person and you can tell from the moment you walk into Toyota. Damian was wonderful to deal with, I am not a person that takes the first deal, He made sure that I and We got the best possible deal with all the accessories we wanted in a brand new vehicle. Sorry for hounded you all on the best price! hahaha More

I came into Northwest Toyota to get a headlight adjusted and the service Liri provided was excellent. She understood my concern and the adjustment was done very efficiently. Thank you! and the service Liri provided was excellent. She understood my concern and the adjustment was done very efficiently. Thank you! More

Jordy sold me a 2020 Sienna and was very knowledgeable about the Toyota products. He followed through on doing anything and everything he said he would do. Thank you so much to the entire team. about the Toyota products. He followed through on doing anything and everything he said he would do. Thank you so much to the entire team. More

Do not ever go to Coreena Wong. It was a terrible experience for my cousin as a first new car buyer. Was very pushy and and was rude. Had to deal with her for over two hours after closing until the h experience for my cousin as a first new car buyer. Was very pushy and and was rude. Had to deal with her for over two hours after closing until the head manager came and apologized for our experience. More

Jordy sold me a 2021 4runner TRD offroad. He gave me the best offer for this vehicle in Edmonton. The main thing is he was not trying to push me into a deal like many of the dealers do. I have been shopping best offer for this vehicle in Edmonton. The main thing is he was not trying to push me into a deal like many of the dealers do. I have been shopping around for a bit and this is the best experience i had. I highly recommend Jordy. More

Toyota Nortwest deliver me damage vehicle I bought it brand new my car should be brand new not like a scratch or damage so Toyota dealership in Calgary give me this estimate to fix my Highlander, northwe brand new my car should be brand new not like a scratch or damage so Toyota dealership in Calgary give me this estimate to fix my Highlander, northwest dealership offer me to fix we will pay you because it’s our fault,I was very nice with dealership to take this highlander on delivery date otherwise I can refuse on the spot ,I told to northwest I’m not asking you any extra whatever Toyota Dealerships in Calgary charging me to fixing the damage pay but they offering me $550 instead of $1250 and also when I was buy this highlander they told me about my 6 months no payment options option i Finance manager told me when I sign the documents he said call to the bank when I called to the bank they said we have nothing to do with this you have to contact dealership and now they are refusing to give me this option they are not solving my problem .I told the bank they’re not helping me out also sales manager promised me to solve this issue on the delivery day. But no nobody is replying my email anymore More

Jordy was super easy to chat with and didn’t make me feel pressured in anyway. Was really easy to work with and was open to what I wanted out of a payment plan pressured in anyway. Was really easy to work with and was open to what I wanted out of a payment plan More

Pros-provided me with the best price out of all the Pros -provided me with the best price out of all the Toyota dealers in central and northern Alberta Cons -High pressure sales -Poor customer ser Pros -provided me with the best price out of all the Toyota dealers in central and northern Alberta Cons -High pressure sales -Poor customer service -Sales associate was not even present when we picked up our vehicle. We had to wait around until someone was able to finally help us. -Finance staff was rude -We did not feel like our business was appreciated I sent a friend to this dealership as well and he had a similar experience and was offered a worse bottom line price than I was on a lower trim of vehicle. The overall shopping experience wasn’t up to my standards. I chose this dealership solely for the price. Out of the many dealerships I visited, this one was definitely one of the poorest in terms of customer service. When you are buying a vehicle in cash, it’s a serious purchase and you expect top notch service and respect. You won’t find that here but you might save some money. More

Sold A Vehicle sold my rav4 for a straight cash deal. He asked my price and we countered each other until we had agreed upon price. It was a Friday afternoon, so I w sold my rav4 for a straight cash deal. He asked my price and we countered each other until we had agreed upon price. It was a Friday afternoon, so I would be able to get the check until Monday. After dropping off the vehicle however, they didn't offer a ride or even ask how I was getting home. They just kind of scattered once the car was in their possession. In my opinion, great service in the beginning, then lacking those finishing touches that would get me to be a Toyota customer. More

Very dissapointing experience. They tried to sell me a car that was already sold to someone else. Had no problem taking my credit card for a deposit only to call me the next day to say sorry, we sold tha car that was already sold to someone else. Had no problem taking my credit card for a deposit only to call me the next day to say sorry, we sold that car to someone else and suggested that they would give me a great deal on a more expensive car. No thanks. I will take my business elsewhere. More