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Toyota Northwest Edmonton
Edmonton, AB
1,586 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 14, 2015
Thankful Dropping my vehicle off for its first servicing I was needing a ride to a friends. Being new to this I didn't know what I was suppose to do. Salim cam Dropping my vehicle off for its first servicing I was needing a ride to a friends. Being new to this I didn't know what I was suppose to do. Salim came over and introduced himself, and explained about the shuttle service, which I was very thankful for. He was very pleasant and I felt at ease immediately. More
by Margaret Scott
Employees Worked With
Saleem Dossa
May 13, 2015
Bad customer service I am very disapointed on how I was treated at this Location. At first waited for almost 3 hrs for the paperwork, waited for two weeks for the approval I am very disapointed on how I was treated at this Location. At first waited for almost 3 hrs for the paperwork, waited for two weeks for the approval. Put $2000 for down payment and wan't approved. I am not after the approval but the customer service itself. I paid cash and I told the Sales Rep to refund my money in cash too but issued me a cheque instead. I felt so insulted. I felt like, they treated me like I was no one coz I did not get approve. They ignored me and let me wait and call them back and forth. They charged so fast but the refund took two weeks, plus need to clear the cheque for aaprox 5 days...Not really happy on how they treat a customer. More
by Loreanne
May 13, 2015
Looking for used Tacoma Originaly wrote about an issue I had getting a call back I have to say the response was quick and positive to fix the concern. Maja called me back t Originaly wrote about an issue I had getting a call back I have to say the response was quick and positive to fix the concern. Maja called me back to explain he delay was due to her waiting to speak to her sales manager looking for a better deal than was on the list price. Thanks for the quick response. Back in the good books Bought here before and the service was great. More
by Suds24
Employees Worked With
Maja Harding
May 12, 2015
Oil change and tire rotation My car was serviced in a timely fashion and I'm happy with the service. The waiting area is clean. I'll come back again, for sure. My car was serviced in a timely fashion and I'm happy with the service. The waiting area is clean. I'll come back again, for sure. More
by Getachew
Employees Worked With
Hanan Borhot
May 12, 2015
Acknowledgment of great customer service and service I appreciated the warm and professional welcome and service and the time taken to answer my questions. Also appreciated the shuttle service with a dri I appreciated the warm and professional welcome and service and the time taken to answer my questions. Also appreciated the shuttle service with a driver who interacts with clients in a professional manner. More
by Toyotafun
Employees Worked With
Haneen Halabi, Saleem Dossa
May 12, 2015
Satifiied Customer Adam Shtay was my sales representative. He was very helpful and answered and questions I had, I would recommend to a friend. The reception was great r Adam Shtay was my sales representative. He was very helpful and answered and questions I had, I would recommend to a friend. The reception was great remembered me every time I came impressed and finance did a really good job getting me into a new vehicle with my life challenges. Thank you All!!! More
by nobody
Employees Worked With
Alan Lim, Alexa Morency
May 12, 2015
Awesome staff The staff was fantastic along with a great selection of vehicles. My salesman Tim Pham was very accomandating and open to negotiations during the buyi The staff was fantastic along with a great selection of vehicles. My salesman Tim Pham was very accomandating and open to negotiations during the buying process. I strongly recommend all Toyota fans to go see him for any future vehicles. More
by Tacomafan88
Employees Worked With
Maja Harding
May 12, 2015
" EXCELLENT SERVICE " We were very pleased with the excellent professionalism that we experienced . Coreena was extremely knowlegable about the Rav4 and answered all of ou We were very pleased with the excellent professionalism that we experienced . Coreena was extremely knowlegable about the Rav4 and answered all of our questions. Thank you very much , you made this a pleasant experience.. Harry and Shirley More
by winner
May 12, 2015
Trade In and Purchase of New The service from start to finish was fantastic. Bryan was exceptional and always smiling. He listened to what I was looking for and found the right The service from start to finish was fantastic. Bryan was exceptional and always smiling. He listened to what I was looking for and found the right vehicle for me with extra bonuses. Robby was fantastic. The financing and paperwork took no time at all. He even bought us lunch! Both Bryan and Robby were extremely knowledgeable and thorough. I definitely would recommend them and Toyota Kingsway to my friends. More
by lynn123
May 07, 2015
Get a second opinion before u let them work on your vehicle My vehicle was in for factory authorized recall work and I was sent a vehicle report. By reading the report you would be led to believe that my Toyota My vehicle was in for factory authorized recall work and I was sent a vehicle report. By reading the report you would be led to believe that my Toyota was falling apart and needed thousands of dollars of work. For example, I recently took off my winter tires and replaced them with almost new summer tires that were purchased last August. When replacing them I ROTATED them as per Toytota's recommendations but yet my report says that for $32.00 or so they will rotate them as they need it. HUH? Complete ripoff. My differential fluid was changed a couple of months ago and yet they advise that my diff fluid should be changed. Huh? My recommendation is that Kingsway Toyota oversells their service. Find a good and reliable second mechanic to get a second opinion before you listen to them. More
by Vigilant Consumer
Employees Worked With
Hanan Borhot
