Toyota Northwest Edmonton

Don't bother making an appointment for service. I booked a 9 am appt on a Saturday, arrived early and was advised it would be 2 hours before I would get in. I called on Monday to discuss with the I booked a 9 am appt on a Saturday, arrived early and was advised it would be 2 hours before I would get in. I called on Monday to discuss with the service manager and wasn't given any reason why I was told I had to wait 2 hours, when my appointment was at 9. It isn't the first time this has happened but it was the last. No service performed, taking my time and business elsewhere. Why bother having appointments if you don't honour them??? More

I was going to buy another Tacoma, but the sales man have no clue on which model got what and He is giving me the wrong info, also these people don't give a xxxx about customer service, I purchase a 2019 Toy no clue on which model got what and He is giving me the wrong info, also these people don't give a xxxx about customer service, I purchase a 2019 Toyota 4Runner, it doesn't even have any map update, after asking several people about this issue, one guy at the part counter ask me for the Vin number, and tole me that it would cost me 800 Dollar for a chip to update it. but when I ask the other seller on the floor, they told me that every new vehicle come with GPS will have at least 3 years update, and so I come back and ask them this, and doesn't seem to want to help at all, after they take your money, there is no help, and they asking me why I don't take my vehicle there for service? why would I want to take my vehicle here and pay them when their service is a xxxx from the beginning, the next time I want a Toyota , I go out of town to get it. and when I need service I got out of town to pay for other people to look after my vehicle service, I don't mind paying for service but not with these guy. More

Beware Beware of going to this dealership they don’t care about customer and all they care about is money over customer service. The guy name Ali Haymour their so called assistant service manager have no clu about customer and all they care about is money over customer service. The guy name Ali Haymour their so called assistant service manager have no clue just a figure head and hurting the growth of the dealership. After today’s experience I will surely take my service and future transaction somewhere else More

Ali helped us get a great deal on our new Toyota Raw 4 hybrid. It was a pleasant experience with their costumer service. hybrid. It was a pleasant experience with their costumer service. More

Was looking for a good used Rav4 and this was the right place to go! Brett was patient, answered all my questions and there was no pressure. Great, friendly service from all the staff. place to go! Brett was patient, answered all my questions and there was no pressure. Great, friendly service from all the staff. More

Ali mustafa #1 very nice and great service, would recommend for sure, definitely would here again recommend for sure, definitely would here again More

Always check Toyota Canada web site. Quote the very wrong price for the 2022 Highlander Hybrid XLE Very bad experience with the dealership and Chuck and his manager. Toyota website is giving me $338 & th price for the 2022 Highlander Hybrid XLE Very bad experience with the dealership and Chuck and his manager. Toyota website is giving me $338 & they offered me $415 More

Chuck provided amazing customer service. Great with his communication, and absoloutely very knowledgable. He really treats his customers amazingly. Keep up the good work Chuck. communication, and absoloutely very knowledgable. He really treats his customers amazingly. Keep up the good work Chuck. More

Great service and very fair to deal with when we traded in our vehicle. Alex and Rick were awesome to deal with. Highly recommend this dealership! in our vehicle. Alex and Rick were awesome to deal with. Highly recommend this dealership! More

Alex Mustafa,Dario Luah,Shahzeb made our experience to buy a new Toyota Tacoma 2021 a pleasure from start to finish! They were so very patient with all our many, many questions and very knowledgeable. buy a new Toyota Tacoma 2021 a pleasure from start to finish! They were so very patient with all our many, many questions and very knowledgeable. More