Tower Chrysler Dodge Jeep Ram
Calgary, AB
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new car when i first came into the dealership my mother gave me a ride in since i didn't have a car yet. Johanna approached us and i told her what the kind of when i first came into the dealership my mother gave me a ride in since i didn't have a car yet. Johanna approached us and i told her what the kind of car i was looking for. every time i asked a question she would address the answer to my mom even tho she had nothing to do with the purchase. i really got the feeling that Johanna didn't believe i could afford the car i was looking for. my mom even said to me that if it was her she would have left but i knew what i wanted and stayed till it was done. my mom left as to not interfere anymore and i still felt the same attitude. I was quite offended by this. it wasn't until after financing was checked did customer service change to something i could deal with. it was a very great experience after this point. the dealer gave me a set of tires with the purchase. there were a few problems with ordering them but they made up for any issues above and beyond. overall a very good experience aside from before i proved my finances. More
Best solutions for my needs Johanna and Sue worked very well to figure out and address my situation. At the end, we found the car, the financing, and T&Cs that worked for me. Johanna and Sue worked very well to figure out and address my situation. At the end, we found the car, the financing, and T&Cs that worked for me. Thank you so much for your attention and hard work to help me out. More
New Jeep Had to get a new vehicle after mine was written off and Johanna was very attentive and quick which was good since I only had a rental for a certain am Had to get a new vehicle after mine was written off and Johanna was very attentive and quick which was good since I only had a rental for a certain amount of time. There were a couple hiccups but she was very diligent at sorting everything out for me and it was very much appreciated. More
Purchase of new srt. The entire experience was great, very professional sales staff. Rady took the time and patience to answer all my questions. Excellent experience, th The entire experience was great, very professional sales staff. Rady took the time and patience to answer all my questions. Excellent experience, this was my third vehicle from this dealership. Thank You, John. More
New Car Purcahse Robert provided us with great customer service in the purchaes of our new Dodge Journey. He was very patient and informative and made the overall exp Robert provided us with great customer service in the purchaes of our new Dodge Journey. He was very patient and informative and made the overall experience a pleasant one. More
greate experience John Assef was excellent to deal with. After visiting several dealerships it was an easy decision in the end. Thanks for your help, love my new truc John Assef was excellent to deal with. After visiting several dealerships it was an easy decision in the end. Thanks for your help, love my new truck. More
Great Experience John deserves five stars for his help and service when buying a car. We were trading our Dodge Ram and John gave us the most friendly and professional John deserves five stars for his help and service when buying a car. We were trading our Dodge Ram and John gave us the most friendly and professional help possible. He bargained on our behalf and we got the best deal on our 2014 Dodge Ram Laramie possible. If you're thinking about getting a new car, be sure to ask for John Assef. More
Robert watchter was a knowledgeable, and helpful salesman. Although we weren't able to purchase the vehicle, my wife and I found Robert very helpful and made the whole experience of car shopping quite pleasant Although we weren't able to purchase the vehicle, my wife and I found Robert very helpful and made the whole experience of car shopping quite pleasant. Thanks Robert and Tower Chrysler! More
2012 Wrangler purchase great service! John was super helpful. Being a young consumer I had already been soured by a bunch of dealers in town who wouldn't give me the time of day. John was John was super helpful. Being a young consumer I had already been soured by a bunch of dealers in town who wouldn't give me the time of day. John was super friendly and age was never an issue. In the end we ended up making a deal on a 2012 Wrangler that made sense. Thanks again. More
Service Department I had made an appointment to have the low tire pressure lights reset on the dash. After I made the appointment online I received a call to just go to I had made an appointment to have the low tire pressure lights reset on the dash. After I made the appointment online I received a call to just go to the express lube service and they will take it in, will only take a fee minutes. So this morning I went and waited in line for service to open, I was the 8th person in line. When I finally spoke to the service writer he said just fill the tires and the lights will go off. I told him I did that already. Then he tells me "it's going to be a long time cuz all these people are in front of you". He pointed to the people in line behind me. I asked him why he didn't reply. I said I'll come back another time he rolls his eyes and sighs. This is the second time at Tower Service Dept and in both instances the service has been poor. My other vehicle is a BMW I would suggest your service manager visit Calgary BMW and learn what customer service is. I will not return to Tower Chrysler. More






