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Tower Chrysler Dodge Jeep Ram
Calgary, AB
736 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 736 reviews
March 22, 2016
Constant issues on Jeep Grande Cherokee - excellent service For the past three years I have constant issues on my Jeep Grand Cherokee. Jeremy is an excellent customer service rep and better than any other at t For the past three years I have constant issues on my Jeep Grand Cherokee. Jeremy is an excellent customer service rep and better than any other at this dealer! Although my issues have not been fully resolved (most have), Jeremy does his best to troubleshoot and think outside the box. The only issue that I have is not with service but with the product itself. A Chrysler cabin air filter kit was installed and now leaks water in behind my glove compartment. This product is no longer made. A resolution for an inadequate part has not been rectified. A cabin air kit is necessary for dirt roads so unsure what can be done at this point. Thank you Jeremy. More
by nkapitan
Employees Worked With
Jeremy Rae
March 22, 2016
Fantastic Service Dept Shelly has is a great asset to Tower Chrysler Service Department. Her dedication to quality and service is exemplary. It is great to have someone wh Shelly has is a great asset to Tower Chrysler Service Department. Her dedication to quality and service is exemplary. It is great to have someone which you can trust looking after you vehicle. More
by phil@molinegroup.com
Employees Worked With
Shelley McLean
March 20, 2016
Amazed! After toying with the idea of purchasing a Ram truck, my husband and I visited Tower Dodge and were delighted with Nathan, our salesman. He made the d After toying with the idea of purchasing a Ram truck, my husband and I visited Tower Dodge and were delighted with Nathan, our salesman. He made the deal effortless, and met our needs in everyway. After making the deal, we were swiftly escorted to Byron, who then made the financing of the vehicle extremely painless. He gave me great direction and was tremendously helpful and accommodating when it came to tecieving documents etc. I will be recommending the people and the dealership to all of my friends and family. Thanks Again ! More
by Elizabeth
Employees Worked With
Nathan Tomilson, Byron Ellett
March 18, 2016
Very easy I had a great experience when purchasing my new jeep. The staff is extremely friendly and willing to help in any way they can. The made the process g I had a great experience when purchasing my new jeep. The staff is extremely friendly and willing to help in any way they can. The made the process go smoothly and the transition into a new vehicle less stressful. More
by Frame86
Employees Worked With
Eddie Mansour, Jeff Huesken , Drew Mann
March 16, 2016
Misleading way too many people involved in the sales process. Their main focus was just to get docs signed, which took away from the positive customer experience way too many people involved in the sales process. Their main focus was just to get docs signed, which took away from the positive customer experience. Limited inventory, especially colour. 0% financing is misleading and not properly disclosed. Paperwork was wrong and had to be adjusted while we waited. Jeff Huesken was great.......and he is a finance guy! Picked up the new vehicle and only had one key. Hopefully the service experience is better. More
by Jeff
Employees Worked With
Eddie Mansour, Brent Whittaker, Jeff Huesken , Greg Sansom, Vince Khan
March 15, 2016
2015 Dodge journey I'm a bit frustrated with Dodge Journey, first i had a 2014 journey a year ago and i received a letter for ABS recall, Then I get charge for $44 for f I'm a bit frustrated with Dodge Journey, first i had a 2014 journey a year ago and i received a letter for ABS recall, Then I get charge for $44 for fixing my tire even I insist that i have a warranty for my tires. Then the frustrating part was no one call me back to say that your service department overlook the guaranteed warranty on my tires I will get a re-imbursement of my money. It took almost 3 months and finally I get a check last March 10, 2016 ($44 re-imbursement) if I didn't drop by to the service department last thursday March 10, 2016. The second frustration was I went to trade my 2014 Journey last January2016 to a 2015 Journey and after 2 months of driving I get a letter from FCA for ABS recall and Radio recall .My question is "How reliable is the Dodge product? and hopefully I wont receive any recall letters from FCA as i'm hoping your product is safe and reliable. To be honest with you I'm looking for another brand as my frustration with the car keeps adding up and real customer service people is missing in your company with the excemption of Jeremy Rae.( He know's what he's doing and he's excellent service advisor). I also work in a customer service industry and I know the true value of customer experience. More
by rtpops
Employees Worked With
Jeremy Rae, Tayler Lowe, David Labindao, Donna Ward
March 15, 2016
Very happy customer I had terrible experience in my own home town with the local Chrysler dealership and went to Tower by referral. Very glad that I did. They made up for I had terrible experience in my own home town with the local Chrysler dealership and went to Tower by referral. Very glad that I did. They made up for my bad experience in Lethbridge. More
by Jeepgirl
Employees Worked With
Lance Almost, Eddie Mansour, Jeff Huesken , Robert Wachter
March 11, 2016
Shelly- my Advisor Shelley in Service is a great asset to Tower. She is very knowledgeable and is very friendly and outgoing to her clients. My vehicle will only be lo Shelley in Service is a great asset to Tower. She is very knowledgeable and is very friendly and outgoing to her clients. My vehicle will only be looked at by Shelley More
by w lyon
Employees Worked With
Shelley McLean
March 10, 2016
Quick and easy They were very accomidating in getting me into a newer, better truck that i love, while mainting the price that i wanted. Was quick and easy, drove aw They were very accomidating in getting me into a newer, better truck that i love, while mainting the price that i wanted. Was quick and easy, drove away that day More
by Jrbmccallum
Employees Worked With
Jeff Huesken , Drew Mann, Grace Tsao
March 09, 2016
2015 Chrysler 200 (Limited) This is the second vehicle that I have purchased from Tower. Having spent almost 10 years in the Automotive Sales Industry, I felt very comfortable This is the second vehicle that I have purchased from Tower. Having spent almost 10 years in the Automotive Sales Industry, I felt very comfortable with the whole process from start to finish. They went above and beyond once again for me, which is how I would have treated my customer's. More
by S_smit61
Employees Worked With
Lance Almost, Nathan Tomilson, Byron Ellett
