Tony Graham Toyota

been a customer for many yearsrecent experience was been a customer for many years recent experience was horrible customer service and service in general has been unacceptable had a lot of screw ups been a customer for many years recent experience was horrible customer service and service in general has been unacceptable had a lot of screw ups and unnecessary trips to the dealership I am switching all my future services to barrhaven toyota where I was treated as a valued customer not just another number walking through the door after so many years of being a loyal customer and buying several vehicles there I am very disappointed and surprised at the treatment I got at merivale location would not recommend dealing with them More

I bought a 2021 Toyota Highlander Hybrid from Tony Graham Toyota in Nepean. The buying experience was a pleasure from start to finish. I dealt with Ali Said. Ali is an excellent listener and looked after my Toyota in Nepean. The buying experience was a pleasure from start to finish. I dealt with Ali Said. Ali is an excellent listener and looked after my needs in a highly professional manner. I felt no pressure to buy the vehicle and each time Ali left me in his office to consult with his sales manager, he returned in 10 minutes. I signed the purchase agreement 2-1/2 hours after arriving at the dealership. I am delighted with the way I was treated at Tony Graham Toyota and I will happily recommend this dealership to anyone looking to buy a vehicle. Lars Eif More

My fiancé and I just bought a used RAV4 from Jessica and we had a great experience with her! She went above and beyond for us. She was very friendly and really worked with us. Even after having some issues, we had a great experience with her! She went above and beyond for us. She was very friendly and really worked with us. Even after having some issues, we texted her and she came to our rescue right away. We cannot say enough good things about her! More

Pedro was very helpful and knowledgeable. Thanks for the great service great service More

I have been with the Tony Graham dealership for 17years. That is how long I kept my 2003 Toyota Camry. A great service department kept it going. It was a very emotional experience having to let go of my Cam That is how long I kept my 2003 Toyota Camry. A great service department kept it going. It was a very emotional experience having to let go of my Camry after so many years. Luckily I had a great salesman Rick Hyman. He was very patient and we test drove many cars until we found the right fit for me. I now love my new silver 2021 Corolla SE. It is actually fun to drive. Rick presented me with a bouquet of flowers, what a lovely gesture. Now I get to stay with a great dealership. Rick made the buying experience a pleasant one. Many Thanks !! More

I had an fantastic experience at Tony Graham recently, and two employees in particular truly went above and beyond, Slavie and Sam. I came in to address a rim issue and both employees could not have been and two employees in particular truly went above and beyond, Slavie and Sam. I came in to address a rim issue and both employees could not have been nicer or more professional. Not only that, but when they noticed my license plate was peeling they were very helpful in this regard as well offering to take off the plates, helped my locate the nearest Service Ontario and provide me information and its hours of operation and whether they take people in person, and they stated once the plates were changed to come back and they would be more than happy to put the plates on for me. And while I did not have to outlay anything today, they were still helpful and gave me ample time with a very pleasant demeanor both times I came in today. Wonderful experience. More

I had the worse experience with this car dealership recently. The only reason I will stay with them for one more season because I already paid for tire storage. When I came to change tires they were ch recently. The only reason I will stay with them for one more season because I already paid for tire storage. When I came to change tires they were checking on the car and intentionally locked wiper on the back window and told me it was broken, even though it was working just a 20 min before. They offered the check it out for about 70$ and then depends on the fix will estimate the cost of the repair, could be even motor change on the wiper mechanism. I agree but was suspicious about this whole thing, so on the way home called and cancel the check on this issue. Then went to another mechanic and he just put the wiper back (with no charge at all) and said it was locked, now it's working since without any issues. More

April 19, 2021My name is Judy Smith and I picked up my April 19, 2021 My name is Judy Smith and I picked up my 2021 Toyota C-HR today. Ali Said was my salesman. Ali was friendly and very professional. April 19, 2021 My name is Judy Smith and I picked up my 2021 Toyota C-HR today. Ali Said was my salesman. Ali was friendly and very professional. My Daughter and son-in-law came with me looking for a car. Ali carefully went over all the details regarding the C-HR, the various things we should know about this vehicle. I was given a very fair price for my trade-in and decided to buy the C-HR. Today he took the time to familiarize me with the interior workings until I felt satisfied. I don’t like salesmen who are pushy and Ali was friendly and no nonsense and I was very pleased with his salesmanship. A++ I look forward to a good relationship with Tony Graham Toyota. More

Ian and Sheldon are exemplary. My car battery suddenly "died" tonight since I turned on the car while it was running.(2013 Highlander). I called service immediately and Ian assured me that the shop will a "died" tonight since I turned on the car while it was running.(2013 Highlander). I called service immediately and Ian assured me that the shop will assist and ready to receive me and provided number for towing service. The towing service thought to give me a boost and all was good. Nonetheless, I drove to complete check and Sheldon confirmed my battery was just fine. He helped me so much, including restoring interior functions and offering cleaning service shampoo of engine and excellent car wash too. I've never had bad service at this dealership. This 2013 highlander is running strong at 147K and exclusively maintained at Tony Graham. Thank you!! More

This is the worst customer service place I have ever been too. I literally left and went to the Kanata Location. I met some really friendly people at the KANATA LOCATION too. I literally left and went to the Kanata Location. I met some really friendly people at the KANATA LOCATION More