Titanium Ford Surrey

I will never EVER be a Ford customer again. First of all, to be fair to Hallmark Ford, another Ford dealership already left a bitter taste in my mouth for the company. Hallmark Ford’s sale team First of all, to be fair to Hallmark Ford, another Ford dealership already left a bitter taste in my mouth for the company. Hallmark Ford’s sale team has also been decent, but all it takes is one terrible experience at the Service Department to make any shred of decency fade. I had called a few weeks ago, to schedule service for my 2014 Ford Focus as the car jerks all the time. Apparently, it’s a known issue and from what I can see online a lot of people would love to file a class action lawsuit against Ford because the acceleration is awful. So, I work 8:30 – 5:00, I have school 6:30 – 9:30. There’s a limited window for me to work with. If they offered full service on the weekend, it would be no problem for me to deal with the runaround BS and waiting, but the only time I can get the service for this issue is during the week. So, I explained my situation. We arranged to drop my car off at 5:30, and pick it up the next day. I would also pick up a loaner vehicle from the dealership as well so I could be in and out super fast and still get to where I need to go. They confirmed this would be the case. Now, earlier this week I called in to check and see if I could drop off the car during my lunch hour instead and pick up the loaner then, I did specify between 12:00 – 1:00. I also wanted to confirm that my warranty would handle this. I’m going on a Road Trip August 4th and wanted things perfect for then. So, the person I spoke to said they could get a rental for then, and confirmed I still had the remainder of a 5-year warranty so that the work would be covered. This was also confirmed and that there was a 10-year warranty on the transmission. So, everything sounded great! Fast forward to the day of. I get there, and suddenly now I am getting the whole story because no one bothered to tell me on the phone. First thing that went wrong – I get there, and they tell me someone will pick me up and take me to Enterprise to do the paperwork for the loaner. WHAT? I am on a time limit, I thought I was getting a loaner from the dealership, I didn’t know I’d have to go to the rental branch. This should have been detailed on the phone call. Second thing that goes wrong – The warranty explained to me wasn’t correct. It’s 3 years for the electrical, and it’s expiring in a month. Why didn’t anyone tell me that on the phone. I’ve always been told 5 years. Absurd. Third thing that goes wrong – there is no rental car available for another half hour at least and they want to try to call another rental company. You know what? I do not have time for this. I have work, school, kids, and I explained how busy I am. So, I was unable to get service today, and I walked out very upset, and crying. I don’t even know if I’ll make it in before my warranty expires August 21st so I have to deal with screwed up electrical on my steering wheel for as long as I own the vehicle. I wasted more than an hour of my time, and 34 KM in gas to get back to work. Ford needs to be more forthcoming with the information. If I am calling in, that’s the time to give me that information, or find someone who can. Once my car is paid off I will never deal with Ford again, and I will ensure to any one else out there to go to Toyota, or Honda, or Mazda, or any other car company. What an awful experience. More

Worst service department i wasted time, money and everything. They charged fee even though they did not fix problem. The last time they fixed the problem, but they broke a ca i wasted time, money and everything. They charged fee even though they did not fix problem. The last time they fixed the problem, but they broke a cap of rim, the service guy did not even apologize. More

Do yourself a favor and never lease a vehicle I I leased a Ford 350 through Hallmark Ford ( so I thought) when I decided to lease a different vehicle through a different dealership I was held rans I I leased a Ford 350 through Hallmark Ford ( so I thought) when I decided to lease a different vehicle through a different dealership I was held ransom by this dealership, they stated that my lease was not with Ford, even though the guy had an office in the show room, he then demanded an outrageous amount to release the vehicle, when I called to complain the dealership stated that he did his own deals and had nothing to do with Ford Leasing, even though he has an office in the dealership, very deceptive practices. More

Winter problem f-150 doors can't open Hi, I lease F-150 2016 in July but now I am very disappointed because of truck doors can't open when temperature goes minus _-2 or more door locks fre Hi, I lease F-150 2016 in July but now I am very disappointed because of truck doors can't open when temperature goes minus _-2 or more door locks freezes and can't open by remote or keys More

Worst service department Dealer ship have no control over their service people they are very irresponsible and totally neglect customer complaints. Never respond your calls, t Dealer ship have no control over their service people they are very irresponsible and totally neglect customer complaints. Never respond your calls, they make senseless explations to discourage customers so they just start living with their complaints. More

Do what you say Geoff/ Dave Cooper Geoff- here's a life lesson on brand loyalty- Do what you say you are going to do-the lack of response to me completely unprofessional and quite fran Geoff- here's a life lesson on brand loyalty- Do what you say you are going to do-the lack of response to me completely unprofessional and quite frankly is why car sales business has such a bad name. Congrats on driving the profession down further the toilet. When i see you not being able to man up and offer a response to me that disappoints. As i said to your Minions and that clown of a sales manager you have on the dealership ( excuses excuses- i really don't give a shoot if you are running a boat business and at the boat show) - . If you are going to tell me go away .. Do it.. but don't ignore me my friend.. That is just childish. For all of you out there. Get it all in writing.. Or better yet.. drive on to New Westminster. Don't deal with these guys- its a gong show down there- the reason that you stay in business is beyond me.. Say one thing and do another .. Its all bout your money and nothing else.. Unbelievable More

bought a new truck.. very helpful Great people to work with.. had a bad experience piror. These guys put it all together for me.. up front and honist.. been around a long time and ther Great people to work with.. had a bad experience piror. These guys put it all together for me.. up front and honist.. been around a long time and there is a reason for it More

Beware Buying Used From Hallmark Ford Sales Ltd. Surrey BC On August 26th 2014 I traded a 2011 F-150 XLT Ecoboost to Hallmark Ford in Surrey BC. Only a 5 seater my old truck no longer suited my needs so I fou On August 26th 2014 I traded a 2011 F-150 XLT Ecoboost to Hallmark Ford in Surrey BC. Only a 5 seater my old truck no longer suited my needs so I found the F-150 Lariat Ecoboost Hallmark was selling on Autotrader with a 40/20/40 bench in the front which gave me seating for 6 and also brought me up several trim levels. When I arrived to view the truck at Hallmark Ford it had already been started and moved around the lot prior to my arrival. This prevented me from hearing the vehicle perform a cold start. This point will become important later in this review. After test driving the truck and finding a small quirk with the Turbo I waited around for over an hour waiting for my Salesman (Dan) to get a service tech to road-test the vehicle. Finally they did, confirmed the sound was exhaust related and wanted to send me on my way. I took delivery of the vehicle and drove it home to the Island. The next morning, less than 16 hours after delivery the vehicle exhibited a very loud rattle from the top end of the motor when I went to start it the next morning. I was immediately concerned, but being a long weekend there wasn't much I could do. I called my local Ford dealer and got an appointment for the truck the following Tuesday. After hearing that initial noise I began documenting the noises on camera. My local Ford Dealer took the truck in that Tuesday, I had them change the oil and do a complete vehicle inspection and also listen for the issue. They could not replicate it! I was extremely frustrated and feeling sick over this purchase. I emailed Hallmark to let them know what was going on. The truck sat in my driveway for the first week as I went out and video recorded every single start, driving it very little. Many of those videos are uploaded to YouTube if you search for 2011 F-150 Ecoboost start noise. Out of frustration the following week I booked another appointment with my local Ford Dealer. This time I left the truck there on Friday afternoon and returned Monday morning and started the vehicle with a Ford technician under the hood. He confirmed the noise was internal engine noise, likely the timing chain and they took the truck in to repair it under powertrain warranty. They called me that Friday and said Ford Engineering has denied any repair on the truck at this time. I'd already begun researching the issue online and discovered there are actually a few dozen if not more F-150 Ecoboost trucks that have the exact same issue. The diagnosis on those trucks was a stretched timing chain and worn tensioner. Many of those affected trucks reported the issue coming back after having the timing chain and tensioner replaced. Ford cited this in their explanation to me as to why they denied the repair. If you read other truck owners experiences on the F-150forums you'll see Ford has done little to appease the people that are having this issue with Ecoboosts. In fact many have also been denied repair under warranty and for others the warranty has expired. This particular truck (the one I purchased) sat on Hallmark Fords lot for more than 2 months prior to me buying it and likely had been moved several dozen times. It's my belief someone, if not several people knew of the issues with this truck and heard the rattle it makes on a cold start. I cannot prove this though. Hallmark is very proud of the BCAA inspections that they put their used vehicles through. In reality, it's not worth the paper it's printed on. The BCAA inspection is just a visual check-list. Nothing more. If you are buying a used vehicle from Hallmark Ford take the vehicle to an independent mechanic or another Ford dealer for a second opinion. Hallmark does not offer any type of used vehicle warranty on their used vehicles. Many dealers, even shady ones generally offer some type of warranty, especially with an inspected used vehicle. In fact most vehicle manufacturers have certified used programs their dealers can utilize so you have more protection and confidence in the used vehicle you are about to purchase. I am no stranger to Ford trucks. This is my 4th F-150 in a row bought from a dealership and the first one I've ever driven off the lot and into the shop. It's been a little over a month since buying the truck and my last email exchange with the Service Manager at Hallmark Ford (Eric) has resulted in me posting this review of Hallmark Ford and my experience buying a used vehicle from their dealership. Hallmark Ford sold me a truck with problems refuses to stand behind it. To them this is OK because they already have my money. I am left with an expensive truck that doesn't run as advertised and has diagnosed and confirmed engine issues. I am very unhappy with the conduct of Hallmark Ford with respect to how this vehicle was represented. I do not recommend Hallmark Ford under any circumstances for a used vehicle purchase. If you have any questions about my purchase, how it was handled, or any other specifics related to my experience with Hallmark Ford I'd be happy to answer those queries. More