Tilbury Chrysler

In November, 2010, I had to have my battery replaced at Tilbury Chrysler. They soaked me for well over $200.00 and for the next 3 and 1/2 years I have experienced flashing lights through my dashboard and t Tilbury Chrysler. They soaked me for well over $200.00 and for the next 3 and 1/2 years I have experienced flashing lights through my dashboard and the service light coming on for no apparent reason. Then for the past two weeks I have had to use a battery charger at night to keep my car going until I could afford to have Joe`s Shell in Tilbury look at it. Unfortunately, my car conked out in the intersection of Kiel and Richmond in Chatham yesterday on the hottest day of the year. I had to have Joe`s Shell tow it back to Tilbury at a cost of $85 and to my amazement, they tell me that I have a faulty battery cable (which explains a lot of occurrences over the past 3 and 1/2 years with the flashing lights and weird service light). All in all, I had to pay $292.00 which includes the towing, new battery and battery cable which obviously should have been replaced back in November, 2010 when I got the new battery from Tilbury Chrysler dealership. If the mechanic had of been on the ball, he would have noticed that the battery cable needed replacing at that time so I wouldn`t have had to replace the battery again now after only 3 1/2 years. Joe`s Shell was wonderful, as usual, they dropped me off at home and then picked me up when the car was finished today. A turn around time of less than 24 hours. They offered to return the car late yesterday but I told them not to knock themselves out in this heat! I am very dissatisfied with the Tilbury Chrysler Dealership and their shawdy workmanship. Somebody needs a refresher course. A $20 battery cable would have been a whole lot cheaper to buy than replacing the battery and cable again now. A good battery should last at least 5 years, I would assume. Connie Breitenbach, Tilbury, Ontario More

Beware,Cannot Belive This People.Went To Buy New Jeep.Had Trade in .Was Told Trade In price $18000.Finshed And Signed Purchase Agreement To Find Out Trade Allowance Was only $12996 For 2007 Acadia SLe With O Trade in .Was Told Trade In price $18000.Finshed And Signed Purchase Agreement To Find Out Trade Allowance Was only $12996 For 2007 Acadia SLe With Only 88900 kms On it.Bought it for $24000.Went Back After 5 mins TO Ask What It Is.Threatend To Do Anything I can Do But Wont Cancel As I signed Agreement ,Which I Did On Good Faith.Anyway Wont Sit Quiet As Its My Hard Earned Money But Advice Other People To Watch Out. More

This dealership has gone down hill since we purchased our new Nytro in Dec 2006. They kiss your xxx to get you in the door & buy a vehicle, and it's down hill after that with very poor service, helpfulness & new Nytro in Dec 2006. They kiss your xxx to get you in the door & buy a vehicle, and it's down hill after that with very poor service, helpfulness & friendliness. We've had many issues with our truck, mainly because the quality is horrible, and we have had even more horrible experiences with Tilbury & their service staff trying to get these issues fixed by them. Everything from waiting an additional 2 hours for an oil change because nobody told us our truck was outside & done for 2 hours, to flat out being ignored on a major electrical gremin that to this day is still not fixed & a very serious problem & a major safety concern. Just recently we were told they would fix rust under warranty (that was already fixed under warranty once before) & had we had lots of time to fix provided they got the approval from Chrysler Head office before warranty expired. When we came back in to get final pics for approvals, we were told NO, it had to be fixed before expiry date & they also went as far as telling us they did NOT say that... nice? My wife & I are very level headed people & we don't feel we are hard to deal with at all, we just expect the dealer to take care of problems that are their responsibility. In short, this place really sucks, we will NEVER return to buy another thing there, EVER!!! & we definitely do NOT recommend this dealer to anyone, not even our worst enemies! More