Tilbury Chrysler

Buyer Beware I am writing to review a major safety concern. Please note that this review is not intended to discredit the dealership, but rather to make other cus I am writing to review a major safety concern. Please note that this review is not intended to discredit the dealership, but rather to make other customers aware of dangerous situations that they may experience with used vehicle purchases from this dealership. I purchased a used 2012 Dodge Journey from this dealership 6 weeks ago. Last week my battery would not start, which is fine. Upon servicing the vehicle to replace the battery, my mechanic noticed that the tray which the battery sits on was rusted and corroded to the point where the battery was about to fall through. It is almost certain that if I would have continued to drive this vehicle the battery would have fallen through the tray which could potentially cause a great deal of harm and physical injury to me or to others. I contacted the dealer and raised this concern only to be brushed off with a 'sorry, it's too late' attitude. Even so, it took them 9 days to get back to me with this response! The dealership mentioned that the battery is not part of a safety check, which is understandable. However, when the tray that holds the battery is in such bad shape that a battery is about to fall right through it they should take action before putting the vehicle for sale. I am very disappointed at this dealership's lack of attention to this critical detail before selling the vehicle and crass response to my concern afterwards. In conclusion: BUYER BEWARE before you or a loved one is injured from this dealer's negligence. More

There for you Robert Sheets got me set up with an awesome used journey that was everything I hoped for. Very helpful in finding the best vehicle for me after heari Robert Sheets got me set up with an awesome used journey that was everything I hoped for. Very helpful in finding the best vehicle for me after hearing my wishlist and working with my budget. Ask for Robert Sheets, a very knowledgable, trustworthy sales guy! More

Jeep fam Went into see Robert after being in a rental car for quiet sometime and battling with insurance. Robert assisted us with our many needs during the pro Went into see Robert after being in a rental car for quiet sometime and battling with insurance. Robert assisted us with our many needs during the process! Thank you! More

Great experience. Got more than I had hoped for! I went to the dealership looking for a vehicle within my budget and certain options. Due to the great service of the sales team I was able to purchase I went to the dealership looking for a vehicle within my budget and certain options. Due to the great service of the sales team I was able to purchase a vehicle with more options for less. More

Lovemyjeep I had been wanting a jeep since I could remember. This dealership was amazing. Everyone was helpful and helped me find my dream car. Robert went out o I had been wanting a jeep since I could remember. This dealership was amazing. Everyone was helpful and helped me find my dream car. Robert went out of his way to allow to purchase my dream vehicle, which I thought showed tremendous customer service. He had everything already set up and was very informative. He was always there for my million questions and concerns and truly cares about his cusomers. I would defianetly recommend him to everyone looking for a new/ used vehicle. More

Won't go back Very hard to get a straight answer. Your concerns get tossed around to every employee they have. Still waiting to hear why the options on the purchase Very hard to get a straight answer. Your concerns get tossed around to every employee they have. Still waiting to hear why the options on the purchase agreement is higher then what is on the window sheet. Was told to drive to the dealership to be told that the person to deal with is on vacation and won't be back until Monday. No call Monday. Guess they weren't in a hurry to help their customer. Lesson learnt. Have to do your own research for the vehicle you want to get the right one. No need for a sales person. I have a few family members the drive dodge, won't recommend. More

Didn't even make it to the lot, not sure if bait and switch Contacted dealer about vehicle for more information since i am about 2.5 hours away i'd like to know more information on a used 2014 RAM. Communicatio Contacted dealer about vehicle for more information since i am about 2.5 hours away i'd like to know more information on a used 2014 RAM. Communication occurred over 5+ days and the truck was never conveniently on the lot to obtain answers to questions I had. I had answers like "The truck has also been gone out with a serious customer for a few days", who lets a customer test drive a truck for a week?! Too many red flags here, stay away. More

Worst experience EVER I don't normally write reviews but I was traumatized from the experience I had trying to purchase a vehicle with Tilbury, I'd like to divert anyone I I don't normally write reviews but I was traumatized from the experience I had trying to purchase a vehicle with Tilbury, I'd like to divert anyone I can from making a mistake with dealing with Tilbury. Most people these days use online reviews before deciding on where they go, so I hope this can help someone from making a mistake in choosing Tilbury Chrysler Dodge Jeep. I went in ready to purchase and already knew everything about the vehicle I wanted, and had found an ad online. Their offer was about average with other dealerships, but when I came in to test-drive, the car had 10, 000km more than what was advertised, the price had not dropped-was still the price of if it was a newer vehicle. The man trying to sell me the car made me EXTREMELY uncomfortable, some of how he was acting may have just been his own issues/personality, which isn't fair to attack. But he seemed VERY sketchy/edgy and was so pushy. I asked him a few questions about the car, I already knew the answer, but I like to ask to see what they say to me, tells me a lot about a persons character to see how they answer. He obviously didn't know and mumbled a bunch of non-sense and changed the topic. He then got angry and started to disagree and talk down to me about the knowledge I had about the vehicle, which is funny as I already own two models of that same vehicle, why on earth wouldn't I know its features? Twice he actual rolled his eyes at me and was being very obvious he was trying to state that he knew the vehicle and I didn't. But yet had no answer to its security features and how many speeds this particular vehicle had and even told me a few features I knew this particular year didn't have. Then he was pushing us inside to make a deal and I had already decided I wasn't happy with the situation, car wasn't as advertised and I had a salesman who was making me very uncomfortable. He wanted a trade with my car which I wasn't sure if I was willing to trade as I already had quite good offers on my vehicle. He gave me an absolutely ridiculous low offer for a trade, no one else in any dealership I had been to had even come close to such a low offer for trading. Finally I was ready to walk out as he was starting to make me mad as he started becoming extremely rude, he finally ripped the papers out of my hand and said good luck going somewhere else, I'd suggest you take a deal somewhere else if they are really offering you better than what I have, in a ridiculously snobby tone and he walked away. I'd like to thank him in a way as I made a terrific trade on my car, happy with its new home and the offer. I also got an AMAZING deal on a new vehicle, WAY less than what he wanted for an older vehicle with less features and more km's. I am so happy with the deal I got and the dealer I made the deal with was so professional, knowledgable and made me so comfortable. I would NEVER suggest anyone ever go to Tilbury. So be smart! Look around and trust your gut feeling. There are some dealers who have their cars way over priced and some that have such reasonable prices right off the bat….Research online as some of the ads are actually cheaper than posted online if you go to certain places and some, like Tilbury are more expensive and higher kms, less features than as advertised. If the dealer is down-playing your knowledge and giving you quite strange numbers and twisting things around, just walk! Its not worth it and other places can give you a much more comfortable environment….Tilbury doesn't carry the product nor the professional staff to even bother looking for a vehicle through them. More

Bait & Switch,never recommend, Nightmare experience They show you the car on the lot priced attractive. You are happy after test drive. While doing the paperwork they put another VIN # if you don't chec They show you the car on the lot priced attractive. You are happy after test drive. While doing the paperwork they put another VIN # if you don't check carefully. They intentionally make this "mistake". You will be shocked when you pick up your car. Same colour,but totally different options. If you argue, they will tell you the car you tested never exists in the world implying that you had a dream. Then escalated to the manager.The manager knows everything but pretend to know nothing. Looks like they have been doing these scams for years and quite tactful on it. I will never visit them again and will share the story with everyone I know. More

Lies about inventory to get you in the door Called about several Grand Caravans listed on autotrader was told that they had all 6 of them. Next day when I show up the guy I spoke with acts like Called about several Grand Caravans listed on autotrader was told that they had all 6 of them. Next day when I show up the guy I spoke with acts like the phone call never happened and proceeds to try to sell me what he does have on the lot. Never again! More