Thornhill Hyundai

Terrible customer service. No follow up on parts or service appointment when they promise to get back to you. Have left phone messages and would not get return cal or have to w No follow up on parts or service appointment when they promise to get back to you. Have left phone messages and would not get return cal or have to wait serveral days for a response. Most times I had to leave car for the entire day and get the car back unrepaired due to missing parts, or inability to repair. This is the 1st and last Hyundai I will ever purchase More

I would give 0 stars if I could. Hyundai dealership employees specifically, Sali Shiraz, Ahmed Singer, and Jas Rai are a bunch of dishonest thieves. DO NOT TRUST THEM. Sali forced me Hyundai dealership employees specifically, Sali Shiraz, Ahmed Singer, and Jas Rai are a bunch of dishonest thieves. DO NOT TRUST THEM. Sali forced me to, correction she practically took my phone and gave herself 5 stars for good ratings the day I picked up my vehicle. I specifically explained to them that I wanted a month-to-month finance payment plan, I was told after my first payment, I will be able to do so. After my first payment, I was told that it was not possible to change from biweekly to monthly. Secondly, the Hyundai Tucson 2022 that I just purchased less than six months ago, stalled with me in the middle of a busy main intersection. The vehicle they sold me is defective and had manufacturing defects. Hyundai did not provide me with a rental/ loaner for the time my vehicle was down. I reached out to my sales rep and finance contact at the dealership continuously and no one responded. PLEASE DO NOT MAKE THE SAME MISTAKE I MADE. WORST CAR COMPANY. NO CONSIDERATIONS FOR THEIR CUSTOMERS. NO ONE IS TAKING RESPONSIBILITY FOR WHAT HAPPENED. More

Brought my Santa Fe in for a recall. Dropped it off first thing in the morning. Waited for them to call me back to say it's done. Had given them my work number and cell number, and tol Dropped it off first thing in the morning. Waited for them to call me back to say it's done. Had given them my work number and cell number, and told them what time I finished work. Since there was only 3hrs to go till my work day was over I called them to find out what was going on. "Oh! We were just about to call you!" The typical xx response. Said it's ready and offered to send someone to pick me up from work. The end of the work day comes. I'm waiting outside. NO RIDE! One co-worker offers to drive me, but it's kind of out of the way so I tell him it's ok. Call the dealership again and they said someone will be right over (an UBER). Another 10 mins and nothing. Another co-worker offers to give me a ride and I accept because it's on her way home. The distance from my office to the dealership is a close drive, but long if you're taking public transit. One stop light away I get a call from them saying that they cannot find my keys. They believe the person who worked on it still has them but he's out for a test drive with another car. That call took about 3 mins. I'm at the dealership 2 mins after the call is done. Now they're telling me that someone just took the car for a complimentary wash. I tell them that's odd. They've had the call all day, supposedly finished it by the time I had called around noon, knew what time I finished work, and now they decide to wash the car. I told them that I had gotta a call from them 5 mins earlier to say they couldn't find the key and that the tech had them but was out. I could see the shock on the reps face! He was probably wondering why no one had let him in on the 'Big Lie'! Now he's got egg on his face. I told him that I want my vehicle right away...I would give them 20 mins to get it. See him and another rep doing whatever it is they were doing, all the while trying to not look my way as I stared at the 2 of them the entire time. After 20 mins of them running back and forth, pretending I'm not there, I approached them and told them either to get my car or get me a supervisor. As they were fumbling for words someone excitely came out with the keys. As I get to my truck, I noticed what appeared to be very little water on the bumper. Think they quickly splashed some on to validate their lie that it was being washed. It's silver and always looks the same wet/dry so I couldn't really tell. HORRIBLE DEALERSHIP!!! To tell you the truth, I don't even know if the work was done. I don't know how to check it. I'm not a mechanic. That's why I gave 3 stars for quality of work. Is there any good dealership though? I don't think there is to be honest. More

I went to this location to change into winter tires for my car, Araz K. was very helpful and assisted me excellently. She was insightful and very professional when dealing with me. I'd say keep up the good my car, Araz K. was very helpful and assisted me excellently. She was insightful and very professional when dealing with me. I'd say keep up the good work and appreciate your service. Thornhill Hyundai is very lucky to have her. More

Arshia Ghadimi was an excellent sales consultant. Very accurate, fast and caring service and delivered 100% of what he promised. Very accurate, fast and caring service and delivered 100% of what he promised. More

Had a problem with my 2020 Hyundai Santa Fe spoke to the service Manager Joseph DOrazio who was exceptional with honest approach and genuine concern 👏 how refreshing . Joseph made it his mission to resolve service Manager Joseph DOrazio who was exceptional with honest approach and genuine concern 👏 how refreshing . Joseph made it his mission to resolve my transmission problem and even though it took a while his on hands approach was much appreciated . Too often we find ourselves struggling for honest Dealers and after service care . Thanks once again, Joseph keep up the excellent work representing Hyundai ,which I hope recognize your efforts and hard work . Sincerely TMammoliti More

Mr.Pakdel was very nice with me, he explained me all the details.He was very friendly and patient. details.He was very friendly and patient. More

Fereshteh Malekan was very nice with me, she explained me all the details recommended her and the Thornhill Hyundai. all the details recommended her and the Thornhill Hyundai. More

Disappointing experience. .. When I called they assured me that my desired vehicle is available and there are good offers for it, so please come to the showroom. Even though I .. When I called they assured me that my desired vehicle is available and there are good offers for it, so please come to the showroom. Even though I told them I stay an hour away, they refused to divulge the rate and insisted on visiting the showroom assuring that I won't be disappointed. I travelled with my aged mother for an hour just to find out they were asking for a whopping CAD16000 above MSRP. Their worksheet showed 11000 in accessories & another 4000 in miscellaneous "fees". I was really excited before coming to the showroom as I had read good reviews about this dealership but NEVER EXPECTED they take such advantage of customers. After an hour spent in negotiation they came down to CAD14000 above MSRP. At that point, we had to give up because it was simply unreasonable. I do understand the industry-wide shortage leading to higher prices, but this markup is simply outrageous. More