Thornhill Hyundai

Preofessional and Friendly Service Since this was our first car purchase, I wanted a sales consultant who wouldn't push us into a purchase, rather walk us through the pros and cons of t Since this was our first car purchase, I wanted a sales consultant who wouldn't push us into a purchase, rather walk us through the pros and cons of the vehicle and let us decide.... Luiza fit the bill perfectly. She was friendly, professional and took a lot of time and care in walking us through the features of the vehicle and answered all our questions patiently. She was keen that we take the vehicle for a test drive so that we got a feel for the handling. Most impotatntly she made us feel very comfortable through the whole buying process. The next time you are looking to buy a vehicle, I would strongly recommend that you meet Luiza! Thanks Luiza and Thornhill Hyundai... I look forward to a great relationship while we enjoy our Santafe!!! More

KENNY GO KENNY I went to Thornhill Hyundai without calling or made any appt. I saw Kenny Kim who is Young Professional looking sales consultant. Very interesting GUY I went to Thornhill Hyundai without calling or made any appt. I saw Kenny Kim who is Young Professional looking sales consultant. Very interesting GUY!, he was busy with the customer at the moment but he promised me he will get back to me in 20 mins and offered me a coffe with seat. He kept his promise and got back to me even before i finish my coffee, in meantime while i was waiting for him , he kept stop by and toll me that he didn't forget me ^-^ It was my second dealership that I stopped by for just get some information , but I couldn't live the dealership without giving Kenny a Score(buying the car)! Even later when I came back to pick up the vehicle with my wife and family member, all my family member loved him! Oh BTW, When I arrived the dealership to pick up the car, Kenny Kim was CLEANING the car, the funny part is car gets ready for me and cleaned by professional cleaner but he still look after what he sold!!! Strongly recommand Kenny to all Hyundai Buyer's P.S Kenny Kim!! See you around ! BTW I dun see your RED!! Genesiss Coupe anymore !! did you change to better car ????!!! More

Professionalism & Upbeat attitude of Luiza I have been looking for a new/used car for a while & been to a number of dealerships with varying experiences. I ended up going to Thornhill Hyundai d I have been looking for a new/used car for a while & been to a number of dealerships with varying experiences. I ended up going to Thornhill Hyundai dealership by chance & the experience has been exceptional. Right from reception person (sorry, forgot name) to the salesperson, Luiza, the whole experience was very cordial & courteous with focus on customer needs & requirements without being too pushy. Luiza has been very helpful to explain the specs of the car & convince me to test drive the vehicle & give me the feel of the car which was very helpful. She followed up very courteously and without being pushy and genuinely tried to help me make the right decision - for which I am very thankful to her. She is an excellent salesperson & I would recommend her & this dealership to any & all my friends looking for a Hyundai. Shall More

Best customer service rep! Luiza was very friendly and welcoming. She helped me every step of the way with my Genesis coupe--from the test drive to the purchase and she even ha Luiza was very friendly and welcoming. She helped me every step of the way with my Genesis coupe--from the test drive to the purchase and she even had a follow up appointment with me to go over any further questions I had after I had been driving the car for a little while. If you are looking for a great rep, look no further! More

Quick & Courteous Service I went in early in the morning for a warranty service on a rear tail light for my 2011 Hyundai Genesis coupe. The tail light had water leaking inside I went in early in the morning for a warranty service on a rear tail light for my 2011 Hyundai Genesis coupe. The tail light had water leaking inside and was fogged up. Ricco at the service counter was courteous and efficient. He helped me right away. He explained that the repair would most certainly be fixed under warranty no questions asked and no run-around. He took my info and said he would order the part and then call me next week when it was in. I left the dealer only to get a call on my cell phone within 2 minutes of leaving. It was Ricco telling me to come back if I can as he has the part and would love to replace it immediately! I waited for about 1.5 hours and it was fixed without an appointment! I've visited several Hyundai dealerships around the GTA and the service here was by far the best. Thanks Ricco for your help that morning. More

Exceptional Experience. I dropped into Thornhill Hyundai on my way home from work one day to test-drive and get a quote on a Sonata and had the privilege to be serviced by Ke I dropped into Thornhill Hyundai on my way home from work one day to test-drive and get a quote on a Sonata and had the privilege to be serviced by Kenny Kim. Warm, welcoming, enthusiastic and knowledgeable, he approaches his clients with the perfect balance of humour and professionalism. Where many in the industry seek to "sell you" a car - Kenny commits to finding his clients the right fit for their needs. Everyone I met with (from reception to management, financing to service management) were a pleasure to deal with. I'll certainly be a continuing customer. More

A Dealership with a Heart. Nine months ago, I bought a Sonata from another dealer. I have always had the car serviced at Thornhill Hyundai. When I had an “issue” with the car I Nine months ago, I bought a Sonata from another dealer. I have always had the car serviced at Thornhill Hyundai. When I had an “issue” with the car I spoke to Mimi Saniasy, the Service Department Supervisor. She was always very friendly, knowledgeable and efficient. She escalated the situation to Adriano Porcarelli the Fixed Operations Manager. Adriano, was extremely busy, however he took the time to analyze and discuss the entire issue and showed a genuine concern to resolve the problem. His professionalism and customer care were exceptional and he felt it would be best if he discussed the matter with the Vice President, Jeffery Copan and see if he could set up a meeting. I met with Jeffery Copan, and I was very impressed and surprised at how he dealt with the situation. I was treated with the utmost dignity and respect and my problem became his problem as he took ownership of the situation. He was extremely reasonable and did everything he could to finalize a deal and make me happy. He then had his Sales Manager, Ting Ying, look after the transaction, which was done effectively. I am now the proud owner of a new Sonata and I couldn’t be happier. My thanks to Jeff Copan and the great team at Thornhill Hyundai. More

Friendly, honest and responsible I didn't want to buy Hyundai; however, everything is changed when I saw Luiza, Jeff and Jayson's attitude and respectful manner. They are really nice I didn't want to buy Hyundai; however, everything is changed when I saw Luiza, Jeff and Jayson's attitude and respectful manner. They are really nice and I really recommend this dealership. More

Mafe N. / Thanks for Excellent service :} I called for enquiry and was transfered to Fernando Toro of sales dept. He is very patient and helpful to my many questions regarding the car that i I called for enquiry and was transfered to Fernando Toro of sales dept. He is very patient and helpful to my many questions regarding the car that i want and his excellent service makes me decide to get my new car. Thanks a lot Fernando and Ashley!!! More

General Manager in Thornhill Hyundai I was in the Thornhill Hyundai last week. I loose one of my carpet for driver side on my new Tuscan , then Luiza told me talk with Jason for help, t I was in the Thornhill Hyundai last week. I loose one of my carpet for driver side on my new Tuscan , then Luiza told me talk with Jason for help, then i did and Jason gave me one set brand new for whole car for free. It was fantastic .They are really nice and friendly specialty general manager and Luiza. They are awesome.Many times I also went to part section and they gave me good price and support. I miss Siavash and Peggy over there as well. To all folks go there and shopping ,but be careful about Finance guys. More