Thornhill Hyundai

untrustworthy dealership, employees, management and services This is the worst hyundai dealership and I would never recommend any friends family or even enemies of mine... it's all new staff and they're just as This is the worst hyundai dealership and I would never recommend any friends family or even enemies of mine... it's all new staff and they're just as bad as most of the old staff... I bought not only one car from here but two!!! When it was time to sell they helped out in every way possible and for what?? Because they wanted a sale?? Targets?? Commission?? I say all of the above.. This dealer doesn't care for customers service and nor do they even care for what happens after u leave that lot with your new car!!!! My girlfriend and I bought a 2014 and 2015 hyundai elantra and the days we purchased the vehicles we were offered extended warranty which we both agreed to take just to have peace of mind... Well now my 2014 hyundai has 58000 and I went to service my breaks at Hyundai Maple and thought they needed to be changed due to some noise I heard...The morning I brought my car in the hyundai maple to get the problem fixed, the staff Oscar came into the waitin room and said that my breaks were fine and all they needed was service and cleaning.. Was honest and saved me $400+... well I asked him if it was possible to check if my warranty on my vehicle and to see if it was 160000km, on their computer system... well sad news!!! It wasn't and was never put on!!!! Sooooo....... I called the dealership where I bought my vehicle the same morning and asked if they can check the paper work and I also asked why it was not on there??? Well MR.rude Greg carrasco called me back telling me that he would help me figure out was going on and that he would help me out in anyway he can becuase non of the old staff is there and that his new staff including himself toook over the dealership and that everything was different.. so I'm going to take it that he knew that it was ran by unprofessional staff in the past??? I guess he forgot to mention that even with him including his new staff are just the same.... wel Mr. Rude carrasco said that when the car was sold to me By MJ which is just another staff that's not that there and he now works at Lexus downtown ( stay away from him) .. he never put the extended warranty on the vehicle anddddddd said don't worry sir I will make sure that when this vehicle leaves this dealership the car will have it and I would be good for eight years and or 160000kms and that anything I ever needed come back.... .well I asked Mr Carrasco how much it would cost to add it now and he said don't worry sir I'll call you back and I will look after you and make sure we get that warranty on the vehicle asap... well two days later and still no call??? Hummmm?? So I called him back because I'm waiting and didn't want to pass my 60000km on the car because I wouldn't be allowed to add it after... well let's just say that's already a no no in my book and customer service is first!! After knowing what I've been there, you would think he would call me back and made sure I would be ok and that I would be a re peat customer....wel when I called back the dealer and spoke to him, he passed me to a staff member not telling this poor lady what my situation was and that I was angry due to the fact that I now have to buy extended warranty and pay in full ($1700+) for me to get it.... well first off ....knowing what I was going threw and trying to help ,wouldn't u give the customer a break on the price due to the mess that, that dealership causes and give a staff discount or help them out??? NOPE!!!!! They tried selling me the warranty at full pop and that was the bottom line!!!! Woooow!!! Really???? Sooo let me tell you how I was treated at Maple Hyundai staff!!! They knew what I was going threw and knew that I wasn't happy knowing I have a brand new car and that stuff happened and I was really close in kms not being able to get it after 60km.. Well I was taken into the office and was sat down and was told not to worry they guarantee that I'd leave with a smile!!!! Well I did!!! They sat me down and said sir we are going to get that warranty on the car asap and also for all you have been threw, we are going to give you the warranty price at our cost and that not to worry they would make sure I will always be taken care of.... that's customer service!!! Maple Hyundai just give lessons to thornhill and maybe teach them a thing or two.. it's not always about money and it's not always about numbers and targets or whatever the case is.. customer service is what it's all about... dealing with Mr rude Carrasco wasn't helpful and wasn't good customer service.. staff, dealer all zeros and never never buy from there unless u want to get lied to and calls back later ( when u need something) ... More

Price is not good to Highlander! Quality ? needs to see.. Hyundai car is now NOT cheap. Price is not good! ============ Santafe XL Limiited is almost same price with Toyota highlander 2015 XLE 8 passeng Hyundai car is now NOT cheap. Price is not good! ============ Santafe XL Limiited is almost same price with Toyota highlander 2015 XLE 8 passenger which has navigation, panorama sunroof etc. But Santafe XL Limiited does not have tire pressure indicator and backmirror heating, and only 7 passenger etc. Then Price of Santafe XL Limiited will be the same or more expensive than highlander 2015 XLE 8 passenger. I did not check this before I purchasing Santa fe, since too hurry to buy it's my mistake! Quality ? well, need to see! ==================== I had so bad experience on north american manufactured car, and then I swore not to buy North American car because of too many issues and problems that waste my time and labor to bring car to service. Worst thing was Service 's rude and unkind experience. So last 20 years I never ever buy north american car. This is the 1st time buy of Hyundai car in Canada. I just hope no frequent problems on Santafe XL Limiited for next 10 or 5 years. Otherwise I will sell in after 5 years and never come to Hyundai or Korean manufactured car. I prefer Japanese and Europe car but this time I choose Hyundai because of "some reason". just hope run well! Santafe XL Limited!!! Irene is ok thanks. Joanne needs to be more kind and make a more smile to customer! More