The Lakehead Motors Ltd.

first time mopar product owner First time mopar owner. i spent about a month researcher this purpose and decided to go with the grand cherokee. mike was quick to approach me when First time mopar owner. i spent about a month researcher this purpose and decided to go with the grand cherokee. mike was quick to approach me when i first got to the lot and started to browse. He advised me that he was new and this did not effect his knowledge in any way. he was able to answer all the questions i had. After test driving several vehicles from other dealerships(GMC, Kia), the jeep gave me the best feel and is able to do what i want from an suv. More

Awsome experience, above and beyond! It was a real pleasure dealing with Michelle Difelice at Lakehead Motors. Michelle is warm and very friendly, as well as very knowledgeable. During ou It was a real pleasure dealing with Michelle Difelice at Lakehead Motors. Michelle is warm and very friendly, as well as very knowledgeable. During our test drive I found out that Michelle likes to drag race in her own car that her dad helped her build, Racing and cars are part of her family life. No wonder she is so knowledgeable. Michelle dealt with all of my questions and concerns right away. This helped me to feel comfortable and confident that I was in good hands. All of the staff at Lakehead Motors were friendly, form the managers, sales people, finance reps, service and everyone else that I had the pleasure to speak with. I would definitely recommend this dealership Lakehead Motors to everyone! I just love my new vehicle. Sincerely Brian Insley (a very satisfied and happy customer ) More

Great service.. Michelle knew alot about trucks and was helpful during the whole process. she was friendly but not overbearing. I felt no pressure at any time and I w Michelle knew alot about trucks and was helpful during the whole process. she was friendly but not overbearing. I felt no pressure at any time and I would buy another vehicle from her in the future. More

Excellent Sales Person Salesperson communicated effectively, was not overbearing . All Lakehead Motors staff were professional and friendly . We did not feel pressured to m Salesperson communicated effectively, was not overbearing . All Lakehead Motors staff were professional and friendly . We did not feel pressured to make a quick decision and all of our inquiry's were answered in a timely manner. Gary More

pleasant experience all in all i would have to say that every person i dealt with in the dealership knew what their job entaled and performed it very well and displayed all in all i would have to say that every person i dealt with in the dealership knew what their job entaled and performed it very well and displayed a high degree of professionalismand nick was excellent More

Very accommodating and thorough We went in looking to trade our car for something more like an SUV. The salespeople were very friendly and knowledgeable about the vehicles they recom We went in looking to trade our car for something more like an SUV. The salespeople were very friendly and knowledgeable about the vehicles they recommended. They weren't pushy and were very understanding of our needs and wants. They even managed to find us a vehicle that exceeded our list of wants while still meeting our needs and budget. They answered all of our questions quickly and thoroughly. More

Scott Schumka Best service Advisor Ever! on February 16 I called the dealership early in the morning because my engine light was on and I was worried about my fairly new Jeep Cherokee. I do on February 16 I called the dealership early in the morning because my engine light was on and I was worried about my fairly new Jeep Cherokee. I don't know who answered in the service department but the earliest appointment they said I could come was February 23 one week later. I was appalled and almost thought then and there that I would discontinue any dealings with this service provider. I almost thought of trading in our jeep and going to a different company to buy a different kind of car. Then I realizedI really needed to go there so I came to Lakehead motors and I got Scott at the service desk. I told him I didn't have an appointment and I told him what it happened and he was so wonderful indeed. he said he couldn't guarantee that the work would be done today but he would try very hard to have it looked at today for us and he would help me rearrange a rental car in the meantime. He also said that he even though I had to pay for the rental car today he would make sure they get paid after that as was my warranty. Scott worked a miracle and in the afternoon everything was done on my car including a tire rotation and comfort care package and the entire thing just cost me $50. He cancelled the car rental which he arranged for me and I was so grateful for his attention if it wasn't for Scott I may have left this dealership. I love my jeep Cherokee and we have been trying to take care of it since we bought it two years ago. Scott has been the best service agent at that location ever and I think he should get a promotion to service manager but then he would be away from actually dealing with the people and that's where he's excellent thank you Scott More

Great Service Our Mobile Service Vehicle had a message illuminated saying "Low Coolant". Jim arranged for us to stop by right away to ensure vehicle was mechanical Our Mobile Service Vehicle had a message illuminated saying "Low Coolant". Jim arranged for us to stop by right away to ensure vehicle was mechanically ok and to top up coolant...he has always given great customer service and is a pleasure to deal with. More