The Humberview Group

I feel I was wronged by cooksville Hyundai. My husband and I purchased a 1 year Elantra this past May and we were told it was a rental car for the year before we had it. Not too long after I pu My husband and I purchased a 1 year Elantra this past May and we were told it was a rental car for the year before we had it. Not too long after I purchased it, the trunk would pop open the odd time but I didn't think too much of it at the time as I thought maybe we weren't shutting it hard enough but then eventually it happened again and I started looking at the back of the car and when I stepped back I now noticed that the top left corner looked slightly elevated but seeing as I didn't think it was a major issue or maybe a flaw when it was made I figured I would mention it to a dealership whenever I had to go in for maintenance. Just before Christmas the reverse lights went and it was not the fuse or the lights so now we were concerned. On January 31st we had it in to Burlington Hyundai and I mentioned the lights and had them look at the trunk to see if there was anything obvious causing the trunk to pop open. They called me back the next day and said just by looking at the back of the car and the inside of the trunk that they could tell it had obvious rear end damage previously and because of that the repair for the lights would not be covered and they needed 3 hours to take the back end apart to find the problem. Once they found the problem a connector was not connected for the lights and they took pictures of this once they got into it as well as the trunk. So the car that cooksville Hyundai sold me had previous damage and they also told me there was a warranty with the car that is not being honored because of damage that was hidden from us. The car report that Derek Morton sent me does not show an accident which means that either the rental company was hiding it or cooksville Hyundai. Derek said there was no damage on the report and when I asked him for the name of the rental company that owned the car because it was not listed on the report he said well that's because it was or just from an auction house and that he was just told that it was a rental therefore that's what they checked off on our sales form. Had I know and it came from an auction house I wouldn't have bought it. When I called cooksville Hyundai to give them the information Derek said all he could do was tell me to bring it here and they'd look at it and give their opinion but I told him it was already a part at Burlington Hyundai and that these issues were found and pictures were taken so he basically told me oh well I've done my job. So now I'm also looking at the fact that anytime I take in the car am I going to be told that there is damage and therefore it's not covered under warranty? I have sent emails to Derek which are now being unanswered and I asked him for the name of the auction house or the rental company or the copy of the bill of sale from the auction house to see if they listed damage. If no one listed damage anywhere whether it be the auction house or rental company, why is it that cooksville Hyundai did not see the damage to the car when they certified it because Burlington Hyundai said it was obvious and they could tell just by looking at it so even if this damage was hidden by the auction house why did Cooksville not report it and why am I paying for this now? Dianna v More

2013 Caravan I purchased a used Dodge Caravan from the humberview group and I have been living a nightmare ever since. My original delivery date was missed becaus I purchased a used Dodge Caravan from the humberview group and I have been living a nightmare ever since. My original delivery date was missed because the van broke down on the way to me. My current veichle was no longer insured so the humberview group offered to pay for a rental pretty nice right? Well I'm still waiting to be reimbursed. Now on the big delivery day, the vans air bag sensor and stow and go seat was broken! They offered to pay to have it fixed but the van has been in my local dodge dealership twice now and the air bag sensor still comes on! When I asked to make a reselection before their 30 day policy they totally ignored me , but I do have proof in the form of text messages for when I take my complaint to OMVIC. My advice is to steer clear of this company and their poorly reconditioned veichles. More

Great experience. I had a great experience purchasing my Chevy Equinox through Auto Loan Solutions. They helped me find the right vehicle for my needs. They even took I had a great experience purchasing my Chevy Equinox through Auto Loan Solutions. They helped me find the right vehicle for my needs. They even took care of me after my purchase. I was getting some noise from my struts a little while after getting my truck. I spoke with General manager Chris Loach and he had my vehicle picked up from my work, had the struts repaired and had the vehicle returned to me all in the course of one day all free of charge. These guys really care about ensuring their customers are happy and will do anything they can to keep them that way. More