I never bought a car at this Dealership but I was using their knowledge in mechanical field for years now. Either regular maintenance or repairs to the various Ford or Lincoln cars that I used to own along the years. And I must say that always I've been treated courteous and my cars were fixed as expected. If needed, I was offered either a courtesy car or a meaning of transportation, at my convenience. Curiously, unlike other reviewers here, all my calls were answered promptly and I was updated regularly about the status of maintenance/repair. It is fair to say that I (and my cars) was treated very well.
So the five stars rating stays.