
Team Ford
Edmonton, AB
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2,051 Reviews of Team Ford
Highly recommended great customer service Mr.Abhi is really know what he is doing.his advice was really helpful for me Which vehicle to choose.Thanks Abhi will love to deal with you in future. Mr.Abhi is really know what he is doing.his advice was really helpful for me Which vehicle to choose.Thanks Abhi will love to deal with you in future. More
Great Service! I bought a new Ford Explorer. Jeff Presant was extremely helpful and knowledgeable. The whole buying experience was easy and the service was great fro I bought a new Ford Explorer. Jeff Presant was extremely helpful and knowledgeable. The whole buying experience was easy and the service was great from the sales staff to management to finance. More
Rob Haley is a total pro I found a vehicle online that I was looking to buy for a commuter as I do sales all across Saskatchewan. I found a vehicle at team Ford that was spac I found a vehicle online that I was looking to buy for a commuter as I do sales all across Saskatchewan. I found a vehicle at team Ford that was spacious enough for all my tools I need and could put a ladder on the roof. I inquired online and within 15 minutes, on a Sunday no less, Rob Haley called me back and told me all about the car. He followed up with a bunch of pictures of the vehicle and carfax report and service history. Rob was upfront about, some blemishes on the vehicle, including minor dings, a broken windshield, and broken fog light lenses. He figured out what it would take to fix all of the above issues and run it through an inspection to insure I would have no issues getting it safeties when I brought it home to Saskatchewan. Being that the vehicle has been discontinued for a number of years they had issues with obtaining new fog lights, but they went to work searching all around and were able to find some aftermarket ones that fit into the stock locations. I made arrangements to fly out to Edmonton. Rob picked me up at the airport, and took me for a coffee as it was early in the morning before the dealership opened. We took the vehicle for a drive and he introduced me to the sales manager, Rob Sirianni, and said I should call him if I had any issues with the vehicle because he was going to the Philippines for a month. I did have an issue when i drove home. As it cooled off i realized the vehicle didnt have heat. When i got home there was no coolant in the reservoir invaded some but still no heat. I called Rob Sirianni and he was cold and have me a real "what do you want me to do about it" vibe. Anyways he said he would talk to the service techs to find out more about the inspection and call me back. Never heard from him again. Sad for a sales manager. Anyways, with the help of Google I was able to determine the problem, and although it may be a short term fix, i was able to get it working again. Very disappointed how the sales manager just blew me off though. I own a business and certainly understand problems can be a good thing if you spend the time to take care of them and create a positive experience. Over a month later Rob Haley was back from his trip and made and reached out to see how I was liking the vehicle and make sure I was happy. Most people dont do follow up calls after the purchase and I really appreciated he took the time, and i know he deserves all the 5 star reviews he receives. So 5 stars for Haley who was a total pro throughout the whole process, and 1 star for Sirianni, who didnt address a minor problem, not even with a call back. More
Best car shopping experience! I was very impressed and pleased with the service from Jeff Presant. He made it easy, stress free, and helped me find the perfect vehicle. I greatly a I was very impressed and pleased with the service from Jeff Presant. He made it easy, stress free, and helped me find the perfect vehicle. I greatly appreciate his knowledge and expertise! Thanks again so much, I look forward to doing business again sometime in the future. Jayden C. More
Awesome experience I had the best experience at Team Ford with Olya & “Uncle Jeff”! They were both so kind and answered all my questions! I love my new expedition! I had the best experience at Team Ford with Olya & “Uncle Jeff”! They were both so kind and answered all my questions! I love my new expedition! More
Good experience Good customer service and nice car selection, I would definitely go back there and recommend others as will. I like the car selection as well. Good customer service and nice car selection, I would definitely go back there and recommend others as will. I like the car selection as well. More
service I really like the customer service they provide. They are answerable to every question. Always there to help us out. Will recommend to my friends. I really like the customer service they provide. They are answerable to every question. Always there to help us out. Will recommend to my friends. More
Excellent Customer Service Abhinav was so friendly and helpful through the entire purchase. There was no sales pressure at all! He really understood that it's not easy to car sh Abhinav was so friendly and helpful through the entire purchase. There was no sales pressure at all! He really understood that it's not easy to car shop and that it's a big decision in choosing the right vehicle and not to rush in deciding. Also great with kids if you are shopping with little ones, in fact my kids are still talking about Abhinav and when we're going to see him again. Thank you Abhinav. More
Great Experience I’m very satisfied with all services in this location the service sales department specifically with sale person Abinav Kajrolkar. He was very helpful I’m very satisfied with all services in this location the service sales department specifically with sale person Abinav Kajrolkar. He was very helpful! Thank you More
The truck Went into tram and jabz helped me get into a new truck and he was very good and easy to work with. Nice associates he has as well Went into tram and jabz helped me get into a new truck and he was very good and easy to work with. Nice associates he has as well More