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Team Ford
Edmonton, AB
1,987 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,987 Reviews of Team Ford
May 03, 2019
Good experience. It was a good experience with your sales rep (Trace). However the experience with your financial rep was not so good. Very high pressure to buy add-o It was a good experience with your sales rep (Trace). However the experience with your financial rep was not so good. Very high pressure to buy add-ons even though we kept saying no. In the end we got a very good truck. Thanks More
by Jo1953
Employees Worked With
Trace Thacker
May 02, 2019
Warranty work Great at responding and explaining the situation and actually solving the problem I’ve requested from a previous dealer. Rental budget was good too wi Great at responding and explaining the situation and actually solving the problem I’ve requested from a previous dealer. Rental budget was good too with service. More
by theblondedoor
Employees Worked With
Jessica Kronemann
May 01, 2019
Rude Service Department! I called to schedule the 1st oil change for my new Ford F-150. The lady who answered the phone was very rude and unprofessional! I asked if I can book I called to schedule the 1st oil change for my new Ford F-150. The lady who answered the phone was very rude and unprofessional! I asked if I can book next week sometime for my Ford F-150 1st service. She asked if I bought my vehicle from that dealership? I said Yes, we actually bought two trucks at the same time and I would like to bring in both vehicle in next week on different days for service. She said “ well we don’t have any appointments available until mid May”. I said that’s 2-3 weeks away. She said “ yup, sorry”. I said thanks I’ll call another dealership service department”. She ok, bye. I called another dealership service department and they were able to book me in the next day. To the managent staff Speak to your staff about phone manners and etiquette. More
by Maryam
Employees Worked With
Service department employee
April 28, 2019
Excellent service My name is Andrea Rice and I just purchased a mustang, I would highly recommend Bobby V in sales to anyone, exceptional service, extremely helpful and My name is Andrea Rice and I just purchased a mustang, I would highly recommend Bobby V in sales to anyone, exceptional service, extremely helpful and down to earth, he was very professional. 5 star rating from me. More
by Andrea
Employees Worked With
Shaun Merrit
April 27, 2019
Great deal I was looking for a used vehicle and ended up getting a new one for about the same price. Trace helped me out to find a good fit and did not waste my I was looking for a used vehicle and ended up getting a new one for about the same price. Trace helped me out to find a good fit and did not waste my time on things I was not interested in. Trace was very easy to deal with and even sent me home with a full tank! More
by 2018 Ford xtr
Employees Worked With
Trace Thacker
April 27, 2019
Good experience Trace helped me buying my new truck , he is helpful He is very knowledgeable and listens to what I want.He is a great asset for the Dealership.I will Trace helped me buying my new truck , he is helpful He is very knowledgeable and listens to what I want.He is a great asset for the Dealership.I will recommend dealing with him at this dealership. More
by Huss2018
Employees Worked With
Trace Thacker
April 26, 2019
Amazing customer service! Trace was excellent at customer service, he was very friendly ,understanding and helpful on my purchase of a 2018 Ford Escape. He had quick replies an Trace was excellent at customer service, he was very friendly ,understanding and helpful on my purchase of a 2018 Ford Escape. He had quick replies and responses and answered any questions I had, even when I was looking at a different vehicle at first he was very helpful on the first one I was looking at , but when I decided I wanted to go with the escape he was fantastic! After I received the vehicle he also called twice to check up on how I was liking the new vehicle and it’s great I couldn’t have asked for better customer service ! Tyler in Finance was super friendly and very helpful explained everything perfectly and was very awesome to talk with! These two were great and I was glad I got these two when I got my 2018 Ford Escape! If anyone goes through go auto I recommend Talking with Trace Thacker when looking for a vehicle or have any questions about it he’s the man to go to! And I also recommend speaking with Tyler Sendecki in finance , super friendly and helpful with prices for a vehicle! More
by Kodester94
Employees Worked With
Tyler Sendecki, Trace Thacker
April 26, 2019
Excellent! Trace helped us so much through our process of buying our vehicles! He answered every question we had & Tyler helped along the way as well! I 100% rec Trace helped us so much through our process of buying our vehicles! He answered every question we had & Tyler helped along the way as well! I 100% recommend seeing Trace if you want to purchase! Incredible service! More
by Allison
Employees Worked With
Tyler Sendecki, Trace Thacker
April 23, 2019
Great service I typically dislike dealing with typical car sales people but I saw a couple cars I wanted online so I called Olga. She has gome way above most sales I typically dislike dealing with typical car sales people but I saw a couple cars I wanted online so I called Olga. She has gome way above most sales people would ever go. If you want service, contact her, you won’t be sorry. I also wanted to mention Jeff Koroluk as he worked with Olga until I was 100% satisfied. More
by Cruze guy
Employees Worked With
Olga Gavrilov, Jeff Koroluk
April 22, 2019
Victor was good tried hard at what was available to him Was lied to by the Manager (R Sirianni) about the referral monies I was to receive for sending customers to them. Our company bought so far 1 SUV, 2 Was lied to by the Manager (R Sirianni) about the referral monies I was to receive for sending customers to them. Our company bought so far 1 SUV, 2 F150 and will be purchasing 2 more F150 and was told $300 referral for the SUV and then $500 per vehicle after. Sent an employee over and she purchase a vehicle (SUV), but was never paid referral monies from it! Only received $1000.00 for the 4 vehicle we have purchase thus far ! Lies and being deceitful doesn't work in my books ! I understand my company and the employee bargain hard, but that shouldn't be pass down to the person who referred them to you ! If you are part of GO AUTO then you should pay as they advertise $500 per vehicle bought ! More
by djacques0
Employees Worked With
Victor Kim, Rob Sirianni
