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Team Ford
Edmonton, AB
1,984 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,984 Reviews of Team Ford
June 01, 2019
Bad Bad Service My experience with Team Ford is the worst. I bought my truck on March 2018 and got into an accident on April 30 and it was written off. At the time o My experience with Team Ford is the worst. I bought my truck on March 2018 and got into an accident on April 30 and it was written off. At the time of purchase, I also purchased Extended Warranty and Pre-paid Maintenance pkg. which cost nearly $8000 combined. But since I only drove it for just over a month, I did not get to use them. So I talked to the financial advisor(Tyler) He said I would have no problem getting those refunded. And I bought the second truck right after(Exact same one). This time I didn't purchase any of warranty. And I was trying to get those refunded, they are delaying it every time I visit them. And After few visits, I finally got an answer saying they cannot give me those money back. They told me to call Ford Canada directly. So I did contacted them and got an answer saying this is something that dealership has to do. Dealership must fill out a form and send it to extended warranty department to apply for a reimbursement of the plan. I brought this e-mail to dealer again and talked to Tyler again, and he asked his boss "Rumeet Patel". He wouldn't even face me and he was just rejecting to do anything but to say they cannot do anything. I did some research on this. According to For Canada Extended Warranty website) "If your vehicle is written off (After 30days) you are entitled to a pro-rated amount determined by Ford of Canada). I know you might lose some money that you earned from my Extended Warranty and Pre-paid Maintenance pkg but this is not how you should treat your customer. More
by F150
Employees Worked With
Tyler Sendecki, Piyush Goyal, Rumeet Patel
May 30, 2019
Great help and accommodating staff! 5 stars for Trace, he helped me find my first car goal. Ford has a great deal with cheap price but good deal! Would recommend Trace to be your sales m 5 stars for Trace, he helped me find my first car goal. Ford has a great deal with cheap price but good deal! Would recommend Trace to be your sales man. More
by Sevniel09
Employees Worked With
Trace Thacker
May 22, 2019
Excellent Piyush Goyal helped me buying my new ford fusion as am already loving it perfect car, thanks Piyush, thanks Team Ford I will send my referrals to Piy Piyush Goyal helped me buying my new ford fusion as am already loving it perfect car, thanks Piyush, thanks Team Ford I will send my referrals to Piyush at Team ford More
by Manny
Employees Worked With
Darpan Chhabra, Piyush Goyal, Manny Nazari
May 16, 2019
Excellent Outstanding service and great customer service. I was recommended by my friend to come here. I bought my new truck from piyush at team ford. Best dea Outstanding service and great customer service. I was recommended by my friend to come here. I bought my new truck from piyush at team ford. Best dealership in town for any vehicle purchase More
by Fras11213
Employees Worked With
Darpan Chhabra, Piyush Goyal, Jason Ogorman
May 10, 2019
F150 powerstroke Happy with my truck best pricing in town. Trace was easy to deal with and other friendly staff. Dont plan to buy again for a long time but would go ba Happy with my truck best pricing in town. Trace was easy to deal with and other friendly staff. Dont plan to buy again for a long time but would go back when the time comes! More
by Matt
Employees Worked With
Rob Sirianni, Trace Thacker
May 09, 2019
AWESOME great customer service Rob has been our families salesmen for about 5 years now he always go out of his way in getting us the best deal and understands us when we present h Rob has been our families salesmen for about 5 years now he always go out of his way in getting us the best deal and understands us when we present him with our budget when wanting to purchase a new vehicle THANK YOU ROB HALEY KEEP UP THE GREAT WORK YOU DO. More
by *Angie*
Employees Worked With
Rob Haley
May 05, 2019
Great place to get the vehicle you want! We live in Airdrie and we searched all over Alberta to find the truck and price we wanted and Team Ford came through. Trace made the transaction simpl We live in Airdrie and we searched all over Alberta to find the truck and price we wanted and Team Ford came through. Trace made the transaction simple and effortless. Tom was very helpful in finance and we also got a helping hand from Rob to get the deal we wanted done. Thanks guys! It was worth the drive!! We Love our new Ford F-150!! More
by mps71
Employees Worked With
Trace Thacker
May 03, 2019
Good experience. It was a good experience with your sales rep (Trace). However the experience with your financial rep was not so good. Very high pressure to buy add-o It was a good experience with your sales rep (Trace). However the experience with your financial rep was not so good. Very high pressure to buy add-ons even though we kept saying no. In the end we got a very good truck. Thanks More
by Jo1953
Employees Worked With
Trace Thacker
May 02, 2019
Warranty work Great at responding and explaining the situation and actually solving the problem I’ve requested from a previous dealer. Rental budget was good too wi Great at responding and explaining the situation and actually solving the problem I’ve requested from a previous dealer. Rental budget was good too with service. More
by theblondedoor
Employees Worked With
Jessica Kronemann
May 01, 2019
Rude Service Department! I called to schedule the 1st oil change for my new Ford F-150. The lady who answered the phone was very rude and unprofessional! I asked if I can book I called to schedule the 1st oil change for my new Ford F-150. The lady who answered the phone was very rude and unprofessional! I asked if I can book next week sometime for my Ford F-150 1st service. She asked if I bought my vehicle from that dealership? I said Yes, we actually bought two trucks at the same time and I would like to bring in both vehicle in next week on different days for service. She said “ well we don’t have any appointments available until mid May”. I said that’s 2-3 weeks away. She said “ yup, sorry”. I said thanks I’ll call another dealership service department”. She ok, bye. I called another dealership service department and they were able to book me in the next day. To the managent staff Speak to your staff about phone manners and etiquette. More
by Maryam
Employees Worked With
Service department employee
