I had seen a RAV4 on the website, and went in to have a look, and the car had everything I wanted and some extras to boot. Hop and Sunnya went over the cars history, even contacting the previous owner to get clarification on some accident history. They had the car detailed and ready to pick up at the time I requested and Sunnya went over the operations of some of the new tech that I have never used before. great people. After my purchase, a coolant leak developed and it was handled promptly and efficiently by the service dept. under the warranty. great service by all.