
Surgenor Hyundai
Ottawa, ON

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145 Reviews of Surgenor Hyundai
Amazing Service My wife and i just purchased our second Tuscon (2017). Our Salesman Tarek Abdelfatah was outstanding, profesional and very easy to deal with. We had p My wife and i just purchased our second Tuscon (2017). Our Salesman Tarek Abdelfatah was outstanding, profesional and very easy to deal with. We had purchased our first Tuscon in 2013 and since we had a great experience then we decided to go back and see if they are consistent. Folks, if you are looking for a new or used car the TEAM at Surgenors Hyundai is the TEAM you want to purchase your vehicle from. They make you feel like family and treat you with the utmost respect. They go out of their way to make sure you are 100% satisfied We would like to thank Tarek and the entire sales TEAM for a very memorable experience. Thank you Ben and Chantal Renaud More
Service Appointments First I would like to say my Sales expedience at Surgenor was excellent, the appointed Service requests are terrible. I had recently had an Appointed First I would like to say my Sales expedience at Surgenor was excellent, the appointed Service requests are terrible. I had recently had an Appointed oil change done and I had to wait 1 hour and 5 minutes to have this appointed service completed, but today ( 22 Oct. 2016 ) I went to have my snow tires installed on my 9 a.m. appointment and I was greeted by Joe and he ask me if I could leave the car, I stated I wanted to wait for it, he replied it could be a couple of hours. On a Appointment ? I was not satisfied. I then also ask Joe to check my snows, I had brought the wrong ones from my home garage., now he is trying to blame me for the long wait time THAT was given before the tire check. Joe said to go home call him and he would try and get me in today. I called him, he was going to busy for about 10 minutes and I decided just to go back up and wait. 1 hour and 35 minutes later I had my snows on. I had also requested to the Service Manager to voice my opinion on long wait times on appointments ( my Doctor does better ) but he was like Joe, thats the way it is. I happen to talk to two others in the waiting room, they had been there 1 .5 hours so far on an appointed oil change, good thing Canadians don't complain! Good Luck on Appointments at Surgenor. More
Very accommodating Just purchased a 2017 Santa Fe Sport from Surgenor. Had a great experience with Tarek, Chris and Chris. When scheduling was an issue for my husband to Just purchased a 2017 Santa Fe Sport from Surgenor. Had a great experience with Tarek, Chris and Chris. When scheduling was an issue for my husband to test drive the car, they went out of their way to ensure he could do so. I had a firm number in mind and they met my financial goal. Looking forward to working with them when we take possession of the vehicle! More
Great customer service Surgenor hyundai always delivers quick and good customer service. They are very helpful, and have a very friendly and professional team. Tarek abdel Surgenor hyundai always delivers quick and good customer service. They are very helpful, and have a very friendly and professional team. Tarek abdelfatah and sean kelly were both excellent, patient, nice and had me driving away with the perfect car. Definately will recommend to others More
purcharce a 2016 Tucson it's was amazing special my Sale person Tarek is wonderful person I know. and I so happy to have that dealer in my area it's was amazing special my Sale person Tarek is wonderful person I know. and I so happy to have that dealer in my area More
Great People Selling Great Cars Looking for a deal on a 2016 Santa Fe XL, our search brought us to Surgenor and Tarek. Thankfully, the sales service was outstanding and an excellent Looking for a deal on a 2016 Santa Fe XL, our search brought us to Surgenor and Tarek. Thankfully, the sales service was outstanding and an excellent match to the quality of the vehicles they sell. Tarek was courteous and attentive, following up on all our questions. Similarly, the trade-in process was quick and fair. I would strongly recommend Tarek and Surgenor Hyundai on the quality of our experience. We love our truck!!! More
Worst service I've ever seen. Purchased my 2013 Sante Fe at this dealer right after they opened. Service was good for the first year, then started to be lacking. They ignored the Purchased my 2013 Sante Fe at this dealer right after they opened. Service was good for the first year, then started to be lacking. They ignored the things I needed done and looked for things to replace that were high profit and little work. They also brushed off other problems until they got worse and were "out of warranty". Now my 3 year old car is rusting and I had purchased the rust module. Can't wait to see how they get out of this fix. Looking to dump the car and I won't be replacing with a Hyundai product. Expected much more when I purchased a car with a $45K sticker. More
Best service ever Tarek was very professional and pressure-less make you feel comfortable and had all answers to our needs and budget. I was very satisfied to deal wi Tarek was very professional and pressure-less make you feel comfortable and had all answers to our needs and budget. I was very satisfied to deal with him and now happy with to have bought the Accent. I would recommend with confidence Tarek and Hyundai Surgenor service to any one that asks my opinion. More
Outstanding Service I went into the dealership looking for information and to determine if a deal was to be had. To my amazement I was able to purchase the vehicle I desi I went into the dealership looking for information and to determine if a deal was to be had. To my amazement I was able to purchase the vehicle I desired for a price I didn't think was possible. Despite trying to be a hard negotiator myself, I didn't feel any adverse pressure to buy that is oftentimes evident in these situations, and came away with a great vehicle at a fair price. More
Great service over all I had visited the Hyundai store in Feb, 2016 because I was leasing a Hyundai Veloster that I was looking to trade in for a KIA but due to the service I had visited the Hyundai store in Feb, 2016 because I was leasing a Hyundai Veloster that I was looking to trade in for a KIA but due to the service I was getting at the KIA Dealer which was very a very bad experience. Once I met with Tarek Abdelfatah I felt that I was service he provided was exceptional and I purchased a Hyundai Tuscan from him and loving my vehicle very much. Thanks!!! More