Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back
Write a review

Sunrise Toyota

2.9

6 Lifetime Reviews

8201 Hwy12 W, Orillia, Ontario L3V 6K5 Directions
Call (877) 511-5078

Is this your dealership?

...and take advantage of all we have to offer with our Certified Dealership Program.

6 Reviews of Sunrise Toyota

Sort by Write a review
December 05, 2019

"The WORST customer service I have ever experienced"

- dredge7

Brought my car into have its 18 months appointment. Out of pure laziness they didn't bother to check my tires (even though rotation OR proper snow tire installation is included) They didn't tell me they skipped that part nor did I receive any money off of my service for them cutting corners. When I called them to ask about this because i noticed that the alignment and/or balance was off, the extremely rude "customer service" person in the service department condescendingly told me that OF COURSE they didn't touch my tires because they noticed I already had snow tires installed and proceeded to tell me that its wasn't their problem because they didn't even work on my tires (even though it should have been properly done within the included price. the only difference is that the tires were on the car and not in the backseat). Seeing the futility of continuing the conversation, I said "goodbye" and hung up. Not 5 minutes later I received a call/voicemail from the same individual. First to complain about how rude I was to end the conversation before SHE was done and then came a sales pitch to try to get me to pay for additional services. My wife went in the next day in person to see if talking to a different, more tactful individual would resolve the issue. Unfortunately she ended up with the same person initially who AGAIN made a point of complaining about how rude i was to end the conversation the night before without hearing the sales pitch. When she finally was able to talk to the MANAGER, she was subjugated to a lengthy mansplaining session culminating with him refusing to clarify any further and with him literally saying she "should get [her] husband, because he will understand the situation" Never going back there again and I would recommend you do not as well.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Unsure of names
April 01, 2019

"HONEST , COURTEOUS AND PROFESSIONAL"

- REIN1

FROM FIRST VISIT TEST DRIVE TO DELIVERY EVERYTHING YOU COULD WANT IN A PURCHASE EXPERIENCE! FIRST RATE ! 2019 RAV 4 XLE AWD NATHAN RUFF IS THE VERY BEST!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
NATHAN RUFF, MATT HOUTBY
September 02, 2018

"2015 Tacoma sill leaking oil"

- Tacoma2015

I purchased a new 2015 Tacoma. I had a transmission leak. After going back and forth to dealership I finally had the transmission replaced. After 7,000 kilometres later transmission has started to leak again. Have called Toyota head office many times in hopes of getting my issue with my transmission solved. Three years later still waiting for a fix to this problem.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mark Lawrence and Charlton
September 05, 2017

"Fair, Honest,= confidence trustworthy "

- JJ

Well, just completed purchasing 3 vehicle kinda like the papa bear, momma bear and baby bear purchases. I feel like we were treated respectfully and fair andwhich made our decisions a lot easier. Of course in dealing with this dealership over the years, have found both the sales and service deapartment have exceeded our expectations. So I would recommend this dealership hands. Down. Thanks to AJ, Ron, Elliott from sales and Lawrence, Dave and Carrie from Service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
AJ Casey, Ron Bertrand, Elliot Shaw, Lawrence Norman, Dave Ball and Carrie Green
December 11, 2016

"Over priced"

- Allan

I had been a customer of this dealer for a number of years. When I had received a quote for some work to be done that I thought was high. So I thought I would phone another Toyota dealer near by to get a price for the same job. They gave me a quote that was subsequently a lot less expensive. I phoned this dealer back to see what they would do about their price. They didn't care about the other dealer's price and said that this is our price. I would advise you to get another dealer price first before this dealer tries to over charge you too. It makes me wonder how many other times I paid to much.They have lost me as a customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mark
October 12, 2015

"Poor poor customer service"

- summerfun

Don't pick this dealership if you want even good customer service, it's very poor and we are dissapointed. Didn't know until after we bought too. First we were promised the vehicle we wanted in the budget we had set so we decided to make the drive up and talk to the dealer manager. Turns out he didn't do his researched and promised us a price on a vehile they couldn't even get their hands on. So he made us a "deal" on a vehicle in their lot and we fell for it and of course it was out of our budget range (our problem but we thought the "extras" at cost were worth it)! When we booked our appoitment to pick up the new vehicle and arrived on time we had to wait 40 min which was tough with our young children. Then we had questions after we purchased about licensing/owership but we couldn't get anyone on the phone at the dealership and after leaving two voicemails no one ever called us back. Recently tried calling the dealership manager twice about a product were were promised at cost and he said he would get back to me both times within an hour and I still have not been called back. So feeling a little discouraged.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
AJ and can't remember the names of the other two
1
1 - 6 of 6 results