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Summit GM
Fort McMurray, AB
116 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 116 reviews
February 05, 2018
Great service Best experience we have had to date with any dealership we have dealt with. Shawn and Kim made our experience enjoyable. Highly recommend Summit Gm Best experience we have had to date with any dealership we have dealt with. Shawn and Kim made our experience enjoyable. Highly recommend Summit Gm More
by jchis
Employees Worked With
Shawn Pilgrim
January 18, 2018
Great experience! Just bought our second vehicle from Summit. Another great experience. Kyle our sales person was amazing as well as Manon in finance. We will be tellin Just bought our second vehicle from Summit. Another great experience. Kyle our sales person was amazing as well as Manon in finance. We will be telling our friends and co-workers. We will buy here again. Thanks great job! Frank and Jane More
by Frank
Employees Worked With
Kyle and Manon
January 06, 2018
great service We dealt with shawn for the purchase of two trucks. The service was great. Any questions and concerns we had were taken care of in a timely fashion. We dealt with shawn for the purchase of two trucks. The service was great. Any questions and concerns we had were taken care of in a timely fashion. More
by chris j
Employees Worked With
Shawn Pilgrim
December 01, 2017
A pleasant experience I had very pleasant experience at Summit GM. They had the vehicle I was looking for, within the price I had in mind. Shawn Pilgrim was awesome. He kep I had very pleasant experience at Summit GM. They had the vehicle I was looking for, within the price I had in mind. Shawn Pilgrim was awesome. He kept me informed throughout the whole process. I would deal with these guys again. More
by Pat
Employees Worked With
Shawn Pilgrim
December 01, 2017
Great fast Service Peter was very informative and helped us pick out the perfect SUV for our family. He not only helped us with intitial purchase but has also provided Peter was very informative and helped us pick out the perfect SUV for our family. He not only helped us with intitial purchase but has also provided ongoing support with our questions about the many features offered with our SUV- thank you again Peter ~ Ashley and Troy Strobel More
by Strobel123
Employees Worked With
Peter Glover
November 28, 2017
It was fantastic Jillian was an amazing lady to deal with, I didn’t feel pressured or rushed into buying something. I would recommend her to anyone!!! Have a wonderful Jillian was an amazing lady to deal with, I didn’t feel pressured or rushed into buying something. I would recommend her to anyone!!! Have a wonderful day!! More
by Roxy780
Employees Worked With
Jillian mathieson
November 11, 2017
A great experence I live in Ontario and dealt with Alex on a Truck I seen online. Alex contacted me and took the time to answer all my questions and sent me additional I live in Ontario and dealt with Alex on a Truck I seen online. Alex contacted me and took the time to answer all my questions and sent me additional photos. He had a vehicle inspection done and did not pressure me at any time. I purchased the Truck over the phone and flew out to Fort McMurray where he picked me up. When we got to the dealership he went over the truck and it was everything he said and more, they lent me a vehicle so I could get a travel permit. He also took the time to introduce me to all the management and everyone took the time to talk. Surprisingly the truck had a full tank of fuel which helped with the drive back to Ontario. My hats go off to Summit GM Great dealing you Jerry Dean Ontario More
by deanj
Employees Worked With
Alex Hachem
October 28, 2017
No Communication This company has a few good employees, and many bad ones unfortunately, and that includes managers also. Your company needs to give some training to y This company has a few good employees, and many bad ones unfortunately, and that includes managers also. Your company needs to give some training to your staff to learn how to talk to people. One employee first, made an assumption because I said I don't want to spend a lot of money so please keep me updated and call me before extra charges occur. He assumed I don't have money so suggested to go to another company that is cheaper. WAY TO GO! Nice promotion to your company...Next, he called me with some codes that need fixin, but he was not sure what is it or how much is it. So had to wait another hour to tell me what the code means and what is the price. Again he suggested another company that could do it cheaper for me. I let it go the first time even though I was upset because no clear information is given on what is the problem and how much is it. Next, I came in to fix one problem( spark plug), I paid a lot of money...but guess what? I can't use it because there all of a sudden within a day of picking up my car, misteriously showed up another problem that has nothing to do with the first one...and of course more expensive...oh sorry, this is the third time coming back in a month and yes I forgot to mention that they not only tell you a price but add on extra 100 service fee that takes them less than 15 minutes to do, the manager slipped that one out assuming that I am a woman, and don't know anything about cars...For the manager, you need to learn to use some eye contact with your client, because when they talk to you they need to believe you are listening to them, take a class to learn some interpersonal skills and when a client is upset maybe learn how to emphatize with a client and focus your attention on fixing that problem together, not throwing back and well its your problem...that may help you retain some trust. Maybe GM on Franklin is too busy making money anyways, to even care about the regular people who have been faithful clients for many years...opps, dont wanna make assumptions am I right?...I will still go to another dealership, as your employee suggested, maybe I get my wish come true and have someone communicate with me and get more respect from them... More
by Bbbb1
Employees Worked With
Shawna
October 17, 2017
My experience I was a gm guy for a long time, and around 6 years ago I left. The need and opportunity arose and the owners changed, so I thought we’d give it a shot I was a gm guy for a long time, and around 6 years ago I left. The need and opportunity arose and the owners changed, so I thought we’d give it a shot. We met up with Shawn pilgrim, he listened and new exactly what we were looking. There were a few issues, Shawn and Corey went above and beyond what they had to do. I was and still am very impressed. Summit got a customer back and we will enjoy gm products for years to come. Sincerely Rick and Tanya. More
by Rick3131
Employees Worked With
Corey Black, Shawn Pilgrim
June 18, 2017
2017 GMC Canyon Denali Had a great experience buying a new vehicle for myself. Went straight to see Shawn Pilgrim specifically, as my husband had dealt with him in other cha Had a great experience buying a new vehicle for myself. Went straight to see Shawn Pilgrim specifically, as my husband had dealt with him in other chances and this gentleman is seriously amazing. He got me exactly what I was looking for, and work very hard to please all our demands. The whole team creates a very positive atmosphere for the customers. I'm honestly very happy for being part of the gm family. Thanks again to all you for your patience and flexibility!!!!! :) More
by Gretel16
Employees Worked With
Shawn Pilgrim
