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Summit GM

Fort McMurray, AB

3.0
116 Reviews

530 MacKenzie Blvd

Fort McMurray, AB

T9H 4C8

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Showing 116 reviews

August 11, 2019

Unfortunate I purchased a 2016 CRV EX second hand from this dealership. It was the single largest purchase I have ever made and I made it with the intent to keep More

by mmaclea2345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont recal the name of the salesman but I also delt with the sales manager.
Aug 30, 2019 -

Summit GM responded

We appreciate you giving us the opportunity to be a part of such a large purchase. We do not take it lightly and we definitely don't want you feeling like you didn't receive the value you where looking for. When you purchased the CRV it has just came in on trade and I know there had been a rush to get it through the shop and ready for you, if we dropped the ball on the detail then we will gladly make that right for you, if you need a loaner vehicle we will be happy to provide that for you as well. As for the vehicle history, we do a vehicle history check on every vehicle we appraise and bring into our dealership as well as a thorough AMVIC inspection, so in regards to the vehicle being in a rollover that would be something we would most certainly see on the vehicle history. That being said the most important part of every transaction we do is making sure our customers are satisfied and happy with their purchase, if there is a way that we can help accomplish this please don't hesitate to reach out. Thanks, Tyler Feakes, Sales Manager.

May 14, 2019

Sneaky, underhanded price fixing I was told that i had to pay freight and admin fees on top of the purchase price of my used vehicle. I showed the advertised price and asked why fees More

by LeRoy
Recommend Dealer
No
Employees Worked With
Khloe Hur
May 01, 2019

Bad experience and sloppy work I took my Sierra in for a wheel alignment. Not only did they take an entire day for a job that was supposedly scheduled for 10am that same day, they t More

by Oilers101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rhonda Harnett
May 03, 2019 -

Summit GM responded

Thank you for your review. We apologize that your experience was not a positive one. Our service manager, Stephen Crocker, would like the opportunity to review your vehicle and work performed with you. Most front end components have GM specifications that we use as the guidelines to determine if replacement is required. We would like the opportunity to re-inspect the vehicle to confirm the original findings so we can make sure everything was done correctly. If we have missed something or overlooked something, we would like the opportunity to make it right.

March 28, 2019

HORRIBLE The worst experience ever!!! Buyers BEWARE! Shopped for a vehicle In September 2018. Couldn't get the right approval i wanted. I drove to Edmonton, an More

by Derf eerc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey Black, Jillian Mathieson
Mar 29, 2019 -

Summit GM responded

Hey Fred, I'm sorry to hear you feel this way. It is never our intention to make our customers feel as if you do right now. Although I personally have never had the opportunity to meet you I know I've personally tried to reach out to you with no avail. We want nothing but to help our customers, but you have to let us. So I'd love to speak to you and have an opportunity to understand your frustrations, and maybe fix them but you have to return our calls. If you want to reach out to me directly you can reach me at 780-714-2853. I look forward to hearing from you. Thanks in advance, Corey Black, General Sales Manager.

March 02, 2019

Worst service you will ever receive You won’t get a rental for their shop incompetence, you won’t get any friendliness or help and you won’t get any service once you’ve bought the car. H More

by ashtonff_68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa
February 22, 2019

Best dealership in Fort McMurray Just bought are 3rd and 4th vehicles from Summit. Huge thanks to Myron in sales. They did everything we asked for and never once where we disappointe More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim and Dave in finance . Tyler who works in ool changes very knowledgeable and helpful. , Trevor Christensen, Myron Melnychuk, Matthew MacDonald, tyler feakes
Mar 04, 2019 -

Summit GM responded

Thanks for the great review. You sure know how to make a business relationship win on both sides. The experience we've had with you and your family has been nothing short of amazing. Please know we are always here to help and that if you need absolutely anything don't hesitate to reach out to us. I hope you enjoy your new vehicles! Thanks again. Sincerely, Corey Black, General Sales Manager.

January 29, 2019

Totally recommend this dealership Bought two vehicles from Summit both experiences great. When I had issues I wanted resolved, I contacted Trevor, the gm, and he always responded in a More

by Frank
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave and Manon in finance and Phil from sales., Trevor Christensen, Corey Black, Julie Ten Hulscher
Jan 29, 2019 -

Summit GM responded

Hey Frank, thanks for the positive review! We appreciate you taking the time to let us know how we did. We are always here to help if you need absolutely anything at all. We appreciate you doing business with us and we always appreciate the feedback. From Trevor, myself and everyone at Summit GM; thanks for the business! Sincerely, Corey Black, General Sales Manager.

October 03, 2018

Very pleased Just want to let you know that Vanessa Vey was an amazing sales and caring person. Loved dealing with her. She made me feel important and cared for. M More

by Ira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vanessa Vey and Chris Cranswick ?
Oct 15, 2018 -

Summit GM responded

Hello Ira, On behalf us all of us at Summit GM, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Vanessa and Chris. We will be sharing your feedback with them and amongst our team. It is feedback like this that helps us continue to put customer satisfaction at the heart of what we do. Enjoy your new vehicle and please come visit us again soon! Sincerely, Trevor Christensen, General Manager.

May 29, 2018

happy and satisfied customer first car ever bought..SHAWN PILGRIM,was very helpful in making experienced stressfree..i will be recommending my friends to go summit and look for SH More

by compass gen...
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Pilgrim
April 01, 2018

Loyal and Very Happy Customer I have been a loyal customer for 20 years! Shawn Pilgrim is a phenomenal representative for Summit GM. He is down to earth and you know he is workin More

by BarbF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hennessey, Shawn Pilgrim