Subaru of Orillia

Great customer service! Thank you Tracey Coombs for all your assistance! You made everything easier! Thank you Tracey Coombs for all your assistance! You made everything easier! More

Once again I brought my vehicle in for maintenance and received excellent service from Tracey! received excellent service from Tracey! More

When I went to buy a car, I met John Muise and told him what I was looking for. Within a couple of days, he had the car for me. Guess what, It was PERFECT. Price, Quality, and durable. Each time I have what I was looking for. Within a couple of days, he had the car for me. Guess what, It was PERFECT. Price, Quality, and durable. Each time I have been to this dealership I am treated like a valued customer. Me and my family will lean on John and the dealership for our future car purchases. Thanks John and Team. More

Terrible customer service. I had made a service appointment by telephone but when I called to confirm there was appointment! Good thing I called and saved the 1.5 drive to get I had made a service appointment by telephone but when I called to confirm there was appointment! Good thing I called and saved the 1.5 drive to get there. Previous appointment had terrible customer service! The appointment prior to that took 3 hours for a simple oil change (they promised me it would be 45 min) and I was waiting and had appointments. Also, difficult to get through by phone for appointments. More

Excellent service from Ted. He went over all of the documents with me and made sure I fully understood what I was signing. I purchased a used WRX, there was a minor hiccup with He went over all of the documents with me and made sure I fully understood what I was signing. I purchased a used WRX, there was a minor hiccup with the vehicle but they were able to get me in that day for service. Ted makes sure you’re taken care of, and I absolutely love my new ride! More

I experienced terrible customer service after purchasing a new vehicle here. They refused to replace a defective dealer-installed part, and would not honour their word to me about paying a small referral f a new vehicle here. They refused to replace a defective dealer-installed part, and would not honour their word to me about paying a small referral fee for a few customers I sent to them. As soon as the deal was done, it was almost impossible to speak to anyone or get calls returned. I was very surprised by this, as this dealership used to have a decent name. I won’t be making that mistake again. More

I had great experiences in the past with service section. However past month or so with new management at servicen have had unpleasant experiences. It is not what it used to be. As for sales ; wouldn't However past month or so with new management at servicen have had unpleasant experiences. It is not what it used to be. As for sales ; wouldn't even try to buy something from them. They have been rude to my son, and are difficult to negotiate with. I have purchased 3 Subarus so far, all from Toronto. More

My husband got a new Subaru WRX from another dealer. When asking other Subaru owners and even other brand car dealers where to take our car they all said ‘Subaru of Orillia’. My husband got rid of his first asking other Subaru owners and even other brand car dealers where to take our car they all said ‘Subaru of Orillia’. My husband got rid of his first car he had for 18 years (120k !) and we always knew we’d get another Subaru. I just also got a new Subaru after having my forestor for almost 11 years. Thomas who is part of sales was awesome. So knowledgeable and overall helpful. I didn’t feel like we were at a typical car dealership which quite frankly the 11 years of owning our forestor we had not so great experiences at a few Subaru dealerships. Our friends who run service at Toyota and Honda also said the service team at orillia Subaru is by far better then all the other dealers around. Pleased with our new purchase, the service Thomas gave us and will use this Subaru for service and repairs. Overall highly recommended! More

Refused to give any promised discount after coming from far away(Toronto). Said that was a mistake. Worst dealership with fake 5 star single reviews on Google. What a joke. far away(Toronto). Said that was a mistake. Worst dealership with fake 5 star single reviews on Google. What a joke. More

Review Sharisse, the online sales rep was the best. Very friendly and knowledgeable and she somehow got a Honda guy to switch to subawu. As far as I’m concer Sharisse, the online sales rep was the best. Very friendly and knowledgeable and she somehow got a Honda guy to switch to subawu. As far as I’m concerned she deserves a raise More